Hays Travel - Broadstone Reviews 

Not had a holiday since 2023 due to medical issues.
Always used Hays in the past, and never disappointed.
Great service and friendly staff.

Great service. Great result no hassle. Positive experience. Would go back again for booking.

Very professional and efficient.
But with a pleasant smile . Treated with respect and only concerned on booking a holiday to suit my wife and I .

Sue at Broadstone was very helpful knowledgeable and patient. Pleasure dealing with her would definitely return for options on other trips.
Regards
Dave and Sue

The service we received in store was great, very efficient with all are documents provided for us. The reason for the 3* is due to the communication between Hays and Jet2. We had requested and paid for private transport but Hays did not provide the details to Jet2, so we had to spend time on holiday contacting Jet2 to find out what time we were being picked up from our hotel. This information should have been available on the Jet2 and/or Hays app, but wasn’t.

Having read the response from Hays I can confirm I did check the Jet2 app and I did reread the documentation, there was nothing stating the time of the pick up. This prompted me to have to phone Jet2 while on holiday. The person I spoke to said our Travel agents (Hays) had not updated the system which was why the Jet2 app did not have any details of our pick up time.

As usual I got first class service from Emma at the Broadstone office. My enquiry for a cruise was dealt with and all information I could possibly want was provided within 1 hour of my initial phone call and the booking provisionally held. Which I confirmed the next day. First Class service & customer focus.

Very knowledgeable & helpful member of staff who supplied lots of really useful travel information concerning my trip to Bergen.

Lindsay was very helpful and well informed and met all oír needs. We are very satisfied with how she dealt with our holiday requirements

Despite not being sure of a destination the staff were all too willing to help and advise. Great experience all round.

Once again great service from Hays Travel in Broadstone.

Lindsay is such a lovely person to deal. Super helpful and efficient.

Very patient and helpful in going through the possible destinations being considered.

Lindsay went out of her way to find out perfect holiday she was very kind patient and accommodating and finally managed to find the dream holiday. Always use Hays Travel in Broadstone as they are all very knowledgable.

Chloe was very helpful in sourcing a holiday that met our requirements and arranging everything including printing off the paperwork needed, boarding passes etc
The staff were always polite and helpful when I popped in.

Very helpful and Knowledgeable staff at both the Broadstone and Lymington branches.

Very helpful to sort out our booking and point out things we weren’t sure of

I have booked two holidays for next year; in January to Guatemala and Belize. In May I will be visiting Morocco with Titan travel. Lindsay in the Broadstone branch was most helpful. She and all the staff there are excellent which is why I always go to Hayes Broadstone and, as they know, I have been all over the world including this year to India with Titan travel; last year to Thailand and previously to Sri Lanka and Sicily; all booked through Hayes travel!

Lyndsey knows her job so well.. she really is a credit to your company and makes everything go so smoothly..

Lindsay at the Broadstone was excellent. She was very friendly and helpful and talked us through everything we asked regarding booking a Fred Olsen cruise.

The questions we asked the person answered it with no problem so that was great