Hays Travel - Bromley Reviews 

We have used Hays travel in Bromley a couple of times and always had good service. We made bookings with Sana she was very helpful and knowledgeable. We will definitely be back to book more in the future.

What an amazing experience my husband and I had at your Bromley store.
We was served by Stacie the branch manager she was outstanding with her excellent customer service she listened and was very engaged with what we was looking for. We booked our wedding anniversary mini city break to Sevilla and we will be back to book our next trips for next year. Stacie is truly a great asset to your company.

The young lady Mia , who did the booking was very caring and proficient . I went in there last week with the intention of making an enquiry of booking a holiday in Egypt with my daughter Hannah and her two children . I was impressed at the time when she advised me to go home and discuss it with my daughter before making the booking . I was happy to go there yesterday with my daughter and make a booking together so as we’ were both in agreement on where and when we were going .
I had a major problem with the last holiday I booked with your predesesaor Thomas cook in 2019 . When I arrived in Morocco I was not met , I got a cab to the hotel and found that the third party holiday company Red Sea Holidayx had not made the booking with the hotel or paid them . It was a nightmare that took a lot of sorting out and calls to T C in Croydon . Then to find T C went bust a day after the hotel was paid . I have anxiety that this could happen again .
I don’t want to arrive in Egypt only to find that my booking has not been processed again . I don’t want to be stranded at the airport again . This time with two kids . Please ensure that Easy jet , who booking is made with process this booking . Thank you

Extremely helpful and knowledgeable. Gave her our wishlist and she explored so many options for us. Got us a brilliant package with exactly what we wanted including great flight times, lovely hotel and resort. Also hrlped with assisted travel arrangements

Lillie was so helpful, sourcing holiday ideas for us and booking everything. Nothing was too much trouble. A fantastic service!

All ways helpfull and make me smile

Very efficient and friendly service everytime

The ladies in your Bromley store especially Demi & Stacie weee very helpful, I was booking a large group booking and they have answered numerous questions for us and been extremely helpful getting everything that everyone wanted with no trouble at all
Would highly recommend going there to book a holiday

The welcome from the staff was friendly as I entered the Travel Agent. My advisor was patient with me, going through and explaining the booking process, offered recommendations and followed up questions to the hotel promptly.. Excellent service.

All ways great customer service

Efficient rep and very polite. She was patient and helpful .

Mia was very helpful and patient, all my requirements were met.

Sarah, the agent at Bromley dealt with our cruise booking in a friendly and efficient manner.

I had been in touch with Sana to request a number of potentially suitable cruises in April 2027 from which I was able to select the cruise we have booked

Mia was very helpful in accommodating my booking. Looked at different areas to see which was best suited for myself and my 2 children.
Fantastic thankyou Mia

I’ve just returned from one of the most wonderful holidays I’ve ever had!!!

From our very first conversation about it, Sana took the time to really understand what I was looking for and somehow managed to create a trip that was even better than I had imagined. Every recommendation was spot on, every detail was taken care of, and the whole experience felt completely seamless and the trip even more so!!!

What I appreciated most was how much care and attention Sana put into everything... She was thoughtful, knowledgeable, incredibly responsive, and genuinely invested in making sure I had an amazing birthday trip from start to finish. Knowing she was there if I needed anything gave me complete peace of mind throughout the trip.

It’s rare to find someone who combines professionalism with such a personal touch. You can tell that Sana truly loves what she does and cares deeply about her clients experience. That passion shines through in every part of the service she provides.

I wouldn’t hesitate to recommend her to anyone looking to book their next holiday. If you want someone who listens, understands exactly what you’re looking for, and goes above and beyond to make it happen, she’s the person to speak to.

Thank you for creating such special memories. I can’t wait to book my next adventure with you. ✈️🌍

Good customer service

My granddaughter and I were looking for a last-minute holiday booking for myself, my granddaughter, and my grandson. We initially visited another travel agency in Bromley, but unfortunately, we found their customer service disappointing.

The staff were not particularly helpful and were unable to find a holiday that met our requirements.

We then continued our search and visited Hays Travel, where we were warmly welcomed by a lovely young lady named Stacie. She immediately offered us a seat, took the time to understand exactly what we were looking for, and carefully listened to our budget requirements.

Stacie was incredibly helpful throughout the entire process. She went above and beyond to find the perfect holiday for us, paying particular attention to ensuring there would be plenty for my 14-year-old grandson to enjoy. Everything we asked for, she was able to find and incorporate into our holiday package.

Stacie was professional, approachable, and genuinely committed to providing excellent customer service. My granddaughter and I were absolutely delighted with the holiday she found for us and could not thank her enough. We left the branch extremely happy and excited about our trip.

I will certainly be recommending Stacie to all of my family and friends. She is a real credit to Hays Travel.

Stacie, keep up the excellent work!

The service given by Sana at Bromley was exceptional. She was friendly, very efficient and professional. I highly recommend Hays Travel.