Absolutely over the moon with the help of a lovely staff members called Georgia at the Burnley office over the past week. We went in not knowing where to go that would be best for families and wi... See more
Company replied
Location
Switch location65 The Mall, Charter Walk Shopping Centre, BB11 1BA Burnley, England, GB
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See what reviewers are saying
Leah was a lovely lady and so patient with us trying to sort our holiday out and explained everything thankyou so much
Absolutely brilliant booked 15 night in Florida 5 nights at Disney 5 nights at universal then 5 nights in Tampa and they were very helpful in giving us multiple different options to choose and always... See more
Company replied
Natalie Listened to our requirements Nothing was too much trouble. We didn’t feel rushed.Gave us time to make a choice. Very professional as was Georgia
Company replied
Company details
- #22 of 205 best companies in Travel agent
- #8 of 36 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #11 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 The Mall, Charter Walk Shopping Centre, BB11 1BA, Burnley, England, United Kingdom
- 01282918026
4.9
Excellent
199 reviews
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I went in to ask a question and ended…
I went in to ask a question and ended up booking a last minute holiday so was happy
16 September 2026
Very helpful pleasant staff
Very helpful pleasant staff. Easy to book over the phone.
15 September 2026
Nice lady nat who sorted my next…
Nice lady nat who sorted my next holiday for me,please thank her
22 September 2026
Leah was a lovely lady and so patient…
Leah was a lovely lady and so patient with us trying to sort our holiday out and explained everything thankyou so much
20 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service …
Natalie Listened to our requirements Nothing was too much trouble. We didn’t feel rushed.Gave us time to make a choice. Very professional as was Georgia
16 September 2026
Reply from Hays Travel - Burnley
Thank you so much Alison! 😊 We’re really pleased to hear that Natalie and Georgia made you feel comfortable and gave you plenty of time to find the right holiday. We really appreciate you taking the time to leave such a lovely review. 💙✈️
Went into shop and booked a holiday…
Went into shop and booked a holiday within minutes, staff very helpful and knowledgeable.
16 September 2026
Reply from Hays Travel - Burnley
Thank you Michael! 😊 We’re so pleased you had such a positive experience with us. It’s lovely to hear the team were helpful and knowledgeable and made booking your holiday so easy. Have an amazing time! ✈️☀️
Young lady booking for us made things…
Young lady booking for us made things so easy
11 September 2026
Reply from Hays Travel - Burnley
Thank you Margaret! 😊 We’re so glad Georgia was able to make everything nice and easy for you. Thank you again for choosing Hays Travel Burnley ! 💙✈️
Georgia was really nice such a friendly…
Georgia was really nice such a friendly lady, very helpful easy to talk too
11 September 2026
Reply from Hays Travel - Burnley
Thank you so much Wendy! 🥰 It’s lovely to hear that Georgia was so friendly and helpful. We’re really pleased you enjoyed your experience with us and hope you have a fantastic holiday! ✈️☀️
The lady I spoke to was very helpful …
The lady I spoke to was very helpful and reassuring as I am travelling alone.
6 September 2026
Reply from Hays Travel - Burnley
Thank you! 😊 We’re so pleased we could reassure you and help make travelling alone feel a little easier. We hope you have an amazing trip and really appreciate your lovely feedback. 💙✈️
Reply from Hays Travel - Burnley
Thank you Ian! 😊 We really appreciate your kind words. We’ll be sure to pass your lovely feedback on to her! 💙
Gave information on requirements which…
Gave information on requirements which were met 99% to get the holiday we wanted.
5 September 2026
Reply from Hays Travel - Burnley
Thank you Deb! 😊 We’re delighted we was able to find you a holiday that matched what you were looking for. Getting those important details right is what we love doing! Have a wonderful time. ✈️☀️
Natalie
Natalie, in the Burnley office, was very knowledgeable and helpful and friendly. Didn't make us feel 'stupud' in asking questions.
23 August 2026
Reply from Hays Travel - Burnley
Thank you Jeanette! 🥰 We’re so pleased Natalie made you feel comfortable asking questions and was there to help throughout. There really are no silly questions when it comes to booking a holiday! ✈️💙
Good customer service
Amii went through everything with us and changing hotels for us. Very polite and welcoming.
25 August 2026
Reply from Hays Travel - Burnley
Thank you Sandra! 😊 We’re so pleased Amii was able to help you work through everything and make the changes you needed. We really appreciate your kind words and hope you have a brilliant holiday! ✈️☀️
She was excellent very helpful.
15 August 2026
Reply from Hays Travel - Burnley
Thank you so much Pauline! 😊 We’re delighted to hear Georgia was so helpful and made everything nice and easy for you. Thank you for choosing Hays Travel Burnley! 💙✈️
Very pleasant staff & efficient service
21 August 2026
Reply from Hays Travel - Burnley
Thank you Lesley! 😊 We’re so pleased you found the team friendly and the service efficient. We really appreciate you taking the time to share your experience with us. 💙
No rush No push she was very helpful…
No rush No push she was very helpful and took time to listen to what we wanted
,very friendly
19 August 2026
Reply from Hays Travel - Burnley
Thank you Glen! 😊 We’re really pleased you felt listened to and never rushed. Finding the right holiday is all about taking the time to understand what you want, so it’s lovely to hear this came across. ✈️☀️
Was really helpful and didn’t rush too…
Was really helpful and didn’t rush too me too pick a holiday and knew where was good for children
19 August 2026
Reply from Hays Travel - Burnley
Thank you Elizabeth! 😊 We’re so pleased we could help you find the right holiday for your family and give you plenty of time to choose. We hope you have an amazing time! 💙✈️
Rachel from Hays travel Burnley has…
Rachel from Hays travel Burnley has been amazing! I called her to ask for help with booking a last minute holiday! She has helped me every step of the way, from finding a perfect family holiday, to helping me set up the app for the travel money card. She was fab and very friendly!
Highly recommend. Thankyou so much
18 August 2026
Reply from Hays Travel - Burnley
Thank you so much Chloe! 🥰 It sounds like Rachel really went above and beyond for you! From finding your family holiday to helping with your Hays Travel Money Card, we’re so pleased she could make everything easier. We’ll definitely pass your lovely comments on to Rachel. 💙✈️
Every member of staff are very…
Every member of staff are very helpfull,
Pleasant, knowledgeable nothing is to much trouble
10 August 2026
Reply from Hays Travel - Burnley
Thank you so much for your lovely review! 😊 We’re really proud of our team and it’s fantastic to hear that you found everyone so helpful, pleasant and knowledgeable. We really appreciate your support! 💙✈️
Very friendly and very professional…
Very friendly and very professional very impressed
15 August 2026
Reply from Hays Travel - Burnley
Thank you for this lovely review :)
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