Our Contact, Sara, was amazing, nothing was too much trouble and she offered lots of options and advice for a cruise we were considering, even selecting the best cabin for us. She also worked within o... See more
Location
Switch locationUnit 17a, Vicar Lane Shopping Centre, S40 1PY Chesterfield, Derbyshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sara, was so helpful kind and explained absolutely everything we needed to know about the flights holiday and car park.
The help given by your personal travel expert (Andy) , he guided throughout which resulted us booking a destination we’ve never been to(Malta). Found Andy to be very knowledgeable in all aspects... See more
Leanne was a fantastic sales person. She was very funny, friendly and helpful. She included all details which wd needed to know eg: local tax prices etc. Was a lovely clean shop all staff welcom... See more
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 17a, Vicar Lane Shopping Centre, S40 1PY, Chesterfield, Derbyshire, United Kingdom
- 01246794048
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have booked though hays travel for…
I have booked though hays travel for quite a few years now and find the service high standard
Sara
Sara, was so helpful kind and explained absolutely everything we needed to know about the flights holiday and car park.
Devina the rep in the chesterfield shop…
Devina the rep in the chesterfield shop helpfulness
Friendly and knowledgeable staff
Friendly and knowledgeable staff, more than happy to spend the time getting us the best deal possible. Made the entire process so easy
My perfect holiday
My holiday arrangements were made through the Chesterfield store, and I was extremely satisfied with the agent's service. Zara successfully identified and secured the precise accommodations I desired. Furthermore, her professional demeanor was exceptional.
Very informative
Very informative. Happy to ring holiday provider with my queries. Easy way to pay the deposit. Friendly and helpful.
The staff in the shop are friendly and…
The staff in the shop are friendly and very helpful. Davina was so help and knowledgeable while help me choose where to go on a short break. Would definitely use the company again
Fantastic service lovely atmosphere and…
Fantastic service lovely atmosphere and very knowledgeable staff xx
Staff really pleasant and helpful…
Staff really pleasant and helpful sorted everything out for us couldn't have done anymore for us
Excellent service
Excellent service. Pleasant and welcoming staff. Extremely helpful and knowledgeable. Would recommend.
This is the first time I have used Hays…
This is the first time I have used Hays Travel and the first time for years where we have actually booked a holiday via a travel agent and would use them again as they matched evreything what was out there and compared all prices and it was very easy to actually speak and get some help and advice in booking the holiday .
The lady that delt with us was lovely
The lady that delt with us was lovely. She was very clear with everything. And very pleasant
Excellent service and advice
Our Contact, Sara, was amazing, nothing was too much trouble and she offered lots of options and advice for a cruise we were considering, even selecting the best cabin for us. She also worked within our budget and helped us to reject options that were not good value to stay within budget. Having selected the cruise she was also very helpful booking car parking and hotel prior to flying and lots more.
The kind lady who dealt with me
The kind lady who dealt with me, Elfi-Mae, was very helpful and was able to find me a holiday that suited my very specific criteria.
Fantastic service all round and went…
Fantastic service all round and went the extra mile. Definitely would recommend and use your services again. Thankyou
Knowledgeable and helpful
Sara was very knowledgeable and extremely helpful when we selected our holiday. She knew the area and was able to suggest places to visit whilst we are there.
Ellie B made us very welcome and made…
Ellie B made us very welcome and made the booking process very easy for us to understand.
The service was excellent
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







