The staff in didsbury are very knowledgeable and friendly, we have been booking our holidays there for the past 5 years. We would not go anywhere else
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I find all the staff in the Hays Didsbury store pleasant and helpful. Especially Sofia who goes up and beyond. Sofia is very understanding at helping to find your holiday request, requirements and nee... See more
Company replied
I received fantastic customer service at Hayes Travel in Didsbury from Charlene Shaw. From the moment we went into Hayes to enquire about a cruise until the moment we booked Charlene kept us informed... See more
Company replied
One is always made to feel a valued customer. You are never rushed and the staff make sure that everything is explained in a lovely manner and you leave the Hays shop confidently knowing that everyt... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
750 Wilmslow Road, M20 2DW, Didsbury, United Kingdom
- 0161 8264889
4.9
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff in didsbury are very…
The staff in didsbury are very knowledgeable and friendly, we have been booking our holidays there for the past 5 years.
We would not go anywhere else
26 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Didsbury
Thank you for your wonderful 5-star review! We are so happy to hear that everything was made easy for you from beginning to end.
Kind Regards
Didsbury
excellent service provided in house
excellent service provided in house
by the team in didsbury
14 July 2026
Reply from Hays Travel - Didsbury
Anil Bagul,
We are delighted to hear you received excellent service from our Didsbury team. We truly appreciate your positive feedback.
Kind Regards
Hays Travel
Excellent customer service from Mark
Excellent customer service from Mark
First time using Hays and will be regulars going forward.
16 July 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback. And we look forward to seeing you again.
Reply from Hays Travel - Didsbury
Thank you again for your great feedback.
Hays travel are always amazing
Hays travel are always amazing - I’ve booked lots holidays both Birmingham and manchester offices. They are consistently professional, helpful and friendly
19 July 2026
Reply from Hays Travel - Didsbury
thank you for taking the time to give your feedback.
All 3 Ladies in the store were…
All 3 Ladies in the store were knowledgable, informative and very approachable💕Nothing seemed a problem and I walked away happy with the holidays I booked.
18 July 2026
Reply from Hays Travel - Didsbury
Thank you for taking the time to give feedback. And very nice comments. See you again soon. Thanks
Zara was patient
Zara was patient, helpful, full of useful suggestions and made booking our holiday a pleasure.
18 July 2026
Reply from Hays Travel - Didsbury
Thank you so much for your lovely words! We really appreciate you taking the time to write Zara a review. Have a fantastic holiday.
Reply from Hays Travel - Didsbury
Thank you for your feedback, we hope you have a fantastic holiday :)
Reply from Hays Travel - Didsbury
Neil,
Thank you so much for your kind words! We are delighted to hear that you consistently receive such good service from us. We truly appreciate your feedback.
Kind Regards
Hays Travel Didsbury
Reply from Hays Travel - Didsbury
Robert,
Thank you for your kind words! We are so pleased to hear that our team provided you with friendly and helpful service. We truly appreciate your positive feedback.
Kind Regards
Hays Travel Didsbury
Fist port of call for me
Fist port of call for me - really good service, very patient, nothing seems too much trouble and good communication.
14 July 2026
Reply from Hays Travel - Didsbury
Thank you so much for your lovely review! We're delighted to hear you received great service and that our team was patient and helpful throughout✈️😊
Too early to respond
I didn't want to respond to an early request, as I feel the service and booking isn't complete.
23 June 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback :) We hope you have a fantastic holiday and feel free to leave a further review once you have Traveled
We was looking for holiday fornext…
We was looking for holiday for next week but prices are bit high so we ask about next year holidays and she was very helpful with us and I will always go to your travel agency shop
Thanks
10 July 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback. And we look forward to seeing you in the future.
Simply the best!
Amazing experience, booking a short break at the Hayes Travel holiday shop, in Didsbury, Manchester. Hayes Travel are simply the best!
4 July 2026
Reply from Hays Travel - Didsbury
Thank you for your lovely review! 😊We hope you have a fantastic time.
I find all the staff in the store…
I find all the staff in the Hays Didsbury store pleasant and helpful. Especially Sofia who goes up and beyond. Sofia is very understanding at helping to find your holiday request, requirements and need's. Sofia booked my holiday last year and this year, thank you Sofia! For an excellent service and booking experience.
27 June 2026
Reply from Hays Travel - Didsbury
Thank you for your lovely review! 😊
Sofia will be delighted to hear your kind comments. Thank you again for choosing Hays Travel Didsbury!
Suzanne in Didsbury was very helpful.
1 July 2026
Reply from Hays Travel - Didsbury
Thank you for your feedback. Look for to seeing you in the future.
Reply from Hays Travel - Didsbury
Hi Michael, Thank you so much for your kind words. We look forward to seeing you again soon :)
Sophia and Hannah were very responsive…
Sophia and Hannah were very responsive to the changes I made.
18 June 2026
Reply from Hays Travel - Didsbury
Thank you for taking the time to give your review. We look forward to seeing you again soon. Thanks
Zara is a credit to the branch
Zara is a credit to the branch. Goes the extra mile.
20 June 2026
Unprompted review
Reply from Hays Travel - Didsbury
Thank you for your kind feedback :) We look forward to seeing you soon!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.