Hays Travel - Donna Payne Reviews 

746
TrustScore 5 out of 5

5.0

Personal Travel Consultant Donna Payne, G60 Glasgow, GB


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Rated 5 out of 5 stars

Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more

Company replied

Rated 5 out of 5 stars

Donna Payne was exceptional from start to finish. Nothing being of too much trouble. She is an asset to Hays Travel. Would highly recommend! Thank you for all your help, patience and support in fi... See more

Company replied

Rated 5 out of 5 stars

We had an excellent service from Donna from Hayes Travel. One phone call and everything done and explained fully to us. Followed up by email confirmation of all the arrangements for our holiday.

Company replied

Rated 5 out of 5 stars

Donna checked everything we wanted and asked for sent us different options then sent us everything over to check we were happy before she booked definitely the best person to book with

Company replied


Company details

  1. #21 of 203 best companies in Travel agent
  2. #7 of 39 best companies in Cruise agency
  3. #9 of 54 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 98 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom

  • 1415303669

5.0

Excellent

TrustScore 5 out of 5

746 reviews

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5.0

All reviews

(746)

116,530 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Personal Service

Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve had. Feels like a very personal service, which I love, because Customer Service is very important to me.

17 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank You Laura x

Rated 5 out of 5 stars

Hays Travel Donna Payne

We have used Donna when previously booking holiday, she is always extremely helpful, knowledgeable, and because we have used booked holidays from her in the past she understands our requirements, and leads us accordingly.

13 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you Christopher x

Rated 5 out of 5 stars

A great booking service with a personal touch

We had an excellent service from Donna from Hayes Travel.
One phone call and everything done and explained fully to us. Followed up by email confirmation of all the arrangements for our holiday.

22 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thanks David x

Rated 5 out of 5 stars

Donna is amazing

Donna is amazing. We have booked so many holidays and cruises with her. Above and beyond every time.

11 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you Natalie x

Rated 5 out of 5 stars

Donna Payne was exceptional from start…

Donna Payne was exceptional from start to finish. Nothing being of too much trouble.
She is an asset to Hays Travel. Would highly recommend!
Thank you for all your help, patience and support in finding us our dream holiday.

18 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you Kim x

Rated 5 out of 5 stars

Donna is first class

Donna is first class responds quickly and goes above and beyond always go to her first before anywhere else.

15 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thanks Ricky x

Rated 5 out of 5 stars

First class

First class service as always!

13 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thank you Helen x

Rated 5 out of 5 stars

Great experience

Clear prompt communication.
Donna is extremely efficient.
All requests booked and completed promptly. Very knowledgeable and helpful.

12 July 2026
Hays Travel - Donna	Payne logo

Reply from Hays Travel - Donna Payne

thanks Rachel x

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