Hays Travel - Dumfries Reviews 

Staff in the Dumfries shop are always very polite and friendly. They go above and beyond to make sure that you have everything exactly as you want it. Nothing is too much trouble for them.

My experience was how well the staff treat u and how good the staff are trying to find u the right holiday the staff are friendly and always got a smile

Right from the beginning of my holiday journey, from contacting Diane by email to see if we could get details on a holiday availability and prices for Majorca. To finally booking my holiday for 2 weeks. Diane gave us great detail and prices with all information we asked for. Even on her day of she emailed us with details. Her dedication was appreciated. So friendly and didn't mind us changing our details of accommodation throughout. I would highly recommend for booking your holiday.

I thought the customer service provided by Kira was very good from the enquiry to the booking.

Diane is our go to for travel advice! Always open and honest not just after a sale and always finds the best deal! Helping us make the best memories for our family 🫶

This is the second holiday booked with Holly in the last few weeks and again she went out of her way to sort everything out for us. All the staff are very helpful and professional

Very helpful, had an answer for all the questions that a needed to know about the holiday.

Great service phone to get info and then went to shop. No problems and good price will be back next year

So helpful nothing any bother to them. Excellent service

The staff...especially Diane who was very knowledgable and helpful. We visited twice, the second time to book our trip to Australia. So glad to meet Diane who guided us through all the options and explained everything clearly. The shop is very organised and tidy too. Staff are customer friendly even when things got busy. Very pleased and impressed

Excellent service as always, from customer service, price and staff

As always Diane is helpful & guides us through the booking

Staff are welcoming as you arrive through the door. I was given a range of options for possible destinations after giving my preferences, holiday style etc.
I didn’t feel rushed or pressured and felt the staff member was genuinely finding me my ‘best fit’ holiday.
Looking forward to my travels with my husband.

Have dealt with Hays in Dumfries many times and it’s always a pleasure to go in. Sharon and Dianne are excellent at their jobs make booking holidays easy, nothing is any trouble.

Sharon was brilliant . Got me all sorted . She has the patience of a saint . Made everything so easy for me , great service . 👍👏

from an enquiry to booking was a very informative, helpful experience, with our advisor being pleasant, and mindful of our needs and requirements for our holiday. Every detail was discussed in a kind manner. We are repeat customers because of the choice, price, and knowledge of our advisors, and give Hays Travel Dumfries a well deserved 5 star rating !

Another great experience in the Dumfries store.
We asked for a good location for things to see and Kira went over and above to find the right hotel centrally. Very happy with the customer service 😀

Great service very patient and cheerful booked everything for me from holiday to car parking so hepful

The staff are so helpful and friendly and really fulfil your holiday needs