As always the staff at Hays Travel in Eltham are so professional knowledgeable helpful & friendly & we wouldn’t book our holidays anywhere else. We have just booked a cruise to depart next year 20... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Four older Ladies looking for advice of where to go etc. Handled polite upmost care and patience. Excellent customer service. 😎
Company replied
The staff was very helpful and most importantly they were very patient with me as I didn’t know where I wanted to take my girlfriend. They had an answer to all my questions which shows that they are... See more
Company replied
My first time using Hays Travel and my experience was wonderful. Mel who attended to me was amazing, made me feel at home, updated me on flights bookings, ensured flight bookings details were correct... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 34 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
596 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
OUTSTANDING HAYS TRAVEL ELTHAM
Theresa Diplock and her colleagues at Hays Travel Eltham (the 'other' Theresa, Malanie,Tracy, Terri, Sam) are always outstanding and, yet again, this is the case with two bookings we have made recently, including Teresa looking ahead to early 2028 and planning ahead with care and total efficiency.
15 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Four older Ladies looking for advice of…
Four older Ladies looking for advice of where to go etc. Handled polite upmost care and patience. Excellent customer service. 😎
11 July 2026
Reply from Hays Travel - Eltham
Janet Discombe,
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, patient, and caring service. We appreciate your kind words.
Kind Regards
Melanie Williams
Manager
Laura was exceptional and really…
Laura was exceptional and really listened to our requirements for the holiday, she made the whole experience enjoyable and stress free! Thank you Laura and Hays Travel for your excellent customer care we will definitely be returning to book future holidays!
5 July 2026
Reply from Hays Travel - Eltham
Claire,
Thank you so much for your wonderful review! We are so pleased to hear that our team provided you with excellent customer care and made your holiday experience enjoyable and stress-free. We look forward to helping you book future holidays!
Kind Regards
Melanie Williams
Manager
The one to one service very friendly…
The one to one service very friendly and knowledgeable
29 June 2026
Reply from Hays Travel - Eltham
Thank you David for your wonderful feedback! We are so pleased to hear that you found our service friendly and knowledgeable. We appreciate your kind words.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Bernard
We truly appreciate your kind words. Thank you for your positive feedback.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Suzanne for leaving us Feedback for Katie will pass this on to her
Theresa
Assistant Manager
The staff was very helpful and most…
The staff was very helpful and most importantly they were very patient with me as I didn’t know where I wanted to take my girlfriend.
They had an answer to all my questions which shows that they are very knowledgeable which made my decision to book very easy.
27 June 2026
Reply from Hays Travel - Eltham
We're so happy to hear our team was helpful and patient! It's wonderful that our knowledge made your booking decision easy. Thank you for your kind words.
Theresa
Assistant |Manager
Hays Travel are the best.
We always use Hays. Have done for years. All the staff are great. Theresa booked this holiday for us. She has excellent customer service. We will, as always, be going back soon.
26 June 2026
Reply from Hays Travel - Eltham
Susan and Tony Thank you for leaving feedback
I truly appreciate your continued loyalty and kind words. We're delighted to know you consistently have a great experience with us!
See you soon for the Turkey one
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Albert for taking time to leave a review
Thank you for your kind words. Just Glad able to get your niece on holiday with you
Theresa
Assistant Manager
Another holiday booked with satisfaction
As always the staff at Hays Travel in Eltham are so professional knowledgeable helpful & friendly & we wouldn’t book our holidays anywhere else. We have just booked a cruise to depart next year 2027 & Teresa Ryan spent a lot of time sorting out the best cabin for us so we came away very satisfied Thank you once again to all at Hays Travel Eltham.
24 June 2026
Reply from Hays Travel - Eltham
Thank you Pamela for taking time sharing your wonderful feedback! We are so pleased to hear that our team consistently provides such professional and helpful service. We appreciate your continued loyalty and kind words.
Theresa
Assistant Manager
Me and my partner went to Hays in…
Me and my partner went to Hays in Eltham to book our honeymoon for next year. The staff were all so lovely and helpful. We spent time going through all of the elements which we wanted and they found our dream destination and resort. Highly recommend!!
7 June 2026
Reply from Hays Travel - Eltham
Daniel and Rebecca
Thank you for taking time to leave feedback for Mel
We are so pleased to hear we could help you find your dream honeymoon destination. Thank you for your wonderful feedback!
Theresa
Assistant Manager
Very polite professional staff
Very polite professional staff, help to find the best deals on holidays are currency.
5 April 2026
Reply from Hays Travel - Eltham
Thank you Ken for taking time to leave us a review
We are delighted to hear you found our staff professional and helpful in finding great deals! Thank you for your kind words.
Theresa
Assistant Manager
Very pleasant
Very pleasant, very helpful.
Comfortable surroundings. Nice to deal with a persn not a computer or machine.
13 June 2026
Reply from Hays Travel - Eltham
Thank you Brian for taking time to leave us a review
We are glad you found our team pleasant and helpful. We appreciate your kind words.
Theresa
Assistant Manager
Excellent service
My first time using Hays Travel and my experience was wonderful. Mel who attended to me was amazing, made me feel at home, updated me on flights bookings, ensured flight bookings details were correct, she knows the job, flights fares were so reasonable and unbelievable. I am very satisfied and will recommend Hays to family and friends.
18 June 2026
Reply from Hays Travel - Eltham
Thank you Anthonia for leaving us a review
Thank you for sharing your wonderful experience! We are so pleased to hear that your first time with us was so positive and that our colleague provided such excellent service. We truly appreciate your recommendation to family and friends.
Theresa
Assistant Manager
Theresa from Hays Travel Eltham lovely…
Theresa from Hays Travel Eltham lovely and so efficient. I would not book my holidays without going to Hays Travel. Previousy my Mum & I booked our holidays with Hays Travel.
21 May 2026
Reply from Hays Travel - Eltham
Susan, so glad to hear you had such a positive experience with me . I truly appreciate your continued loyalty to the branch and your kind words.
Theresa
Assistant Manager
Lovely lady searchedfantastic experience in the Eltham branch everything for me…
Lovely lady searched everything for me got me a very good price -I only went in to ask a question and came out after booking my holiday
14 June 2026
Reply from Hays Travel - Eltham
So happy I could help you find a great deal! I hope you have an amazing holiday. Thank you for your kind words Lily !
Theresa
Assistant manager
Very helpful and informative
14 June 2026
Reply from Hays Travel - Eltham
Thank you for booking and appreciate your kind words. glad we could help.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Keith
so pleased to hear our team was helpful and understood your needs. Thank you for your kind words.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for your kind words. We're glad we could be helpful.
Theresa
Assistant Manager
They went to great trouble to make our…
They went to great trouble to make our booking but were let down by the airline which changed the the flight so we had to cancel. We will be going back again to Hays to try something else as they always give us such good service.
3 June 2026
Reply from Hays Travel - Eltham
John
Thank you for your comments, we always try our best.
Regards
Melanie
Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.