A great in person service where prices are cross checked against other holiday companies. You can't ask questions when on a website so the friendly and experienced service at Hays makes it so easy and... See more
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As always ithe 5 star treatment! Hays Travel are always there to help, organise my holiday tailored to my needs! Katie at Eltham Branch is so lovely, kind and considerate.very helpful and very profess... See more
Company replied
Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
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Terri was amazing 🤩 Found exactly what we wanted. Quick efficient and seamless We always book with Hays they make it look easy. No stress at all Highly recommend
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
631 reviews
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A great in person service where prices…
A great in person service where prices are cross checked against other holiday companies. You can't ask questions when on a website so the friendly and experienced service at Hays makes it so easy and a pleasure to deal with.
29 August 2026
Reply from Hays Travel - Eltham
Thank you Ian for taking time to left feedback and happy to assist you with your holiday and hope have a good time
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you so much Maureen for your wonderful feedback. We are delighted to hear that you had such a positive experience and enjoy your birthday celebrations
Theresa
Assistant Manager
Theresa was extremely professional and…
Theresa was extremely professional and helpful as well as very knowledgable, made booking very easy and an enjoyable experience
31 August 2026
Reply from Hays Travel - Eltham
Thank you Christopher for taking time to send us your wonderful review! I was so pleased to hear that your booking experience was easy and enjoyable and was a pleasure serving you all and now you have a lovely holiday to look forward too lovely to meet you both
Theresa
Assistant Manager
Terri was amazing 🤩
Terri was amazing 🤩
Found exactly what we wanted. Quick efficient and seamless
We always book with Hays they make it look easy. No stress at all
Highly recommend
29 August 2026
Reply from Hays Travel - Eltham
Thank you so much Tracey for taking timeout to send us a review! We are delighted to hear that our team helped you find exactly what you were looking for and made the process so easy and stress-free. We appreciate your high recommendation!
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Dennis Thank you for your kind review! We are so pleased to hear that you found our service to be very helpful. We truly appreciate your positive feedback.
Theresa
Assistant Manager
As always ithe 5 star treatment
As always ithe 5 star treatment! Hays Travel are always there to help, organise my holiday tailored to my needs! Katie at Eltham Branch is so lovely, kind and considerate.very helpful and very professional in her manner and her work load!i always recommend hays as the No.1 holiday travel company to go too! Tku girls..xx
26 August 2026
Reply from Hays Travel - Eltham
Wendy
Thank you so much for your kind review, we do appreciate your custom as always.
King regards
Melanie
Manager
Reply from Hays Travel - Eltham
Maura Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our team member to be very helpful. We truly appreciate your kind comments.
Theresa
Assistant Manager
Have used them for several holidays
Have used them for several holidays. They are friendly and helpful. This year I went in a little blank and all was okay but I would recommend you doing your research in advance and taking your time. certain aspects of this years holiday did not meet our expectations and I think that in part is our fault as we did not take our time. So yes, use them but be clear about your ideas and take your time to make sure what you book does match your expectation. Staff are lovely, booking process is simple. Final bit as the booking number came via Hayes we could not get into the the Jet2app to sort details. Make sure you get this done before you go for a smoother holiday.
12 August 2026
Reply from Hays Travel - Eltham
Ann Thank you for your continued loyalty and for sharing your valuable feedback. We're delighted to hear that our staff were friendly and helpful. We appreciate your honest reflection on the importance of thorough planning to ensure expectations are met, and we understand that sometimes things don't go exactly as hoped. We're also taking note of your comment regarding the booking number and the Jet2 app, as we continuously strive to improve the pre-holiday experience for our customers. Your insights are truly helpful as we aim to make every holiday seamless and enjoyable.
Theresa
Assistant Manager
Cruise Holiday
I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
19 August 2026
Reply from Hays Travel - Eltham
Eileen
Thank you for your fantastic 5-star review! We are so happy to hear that our team member was helpful in finding the perfect cabin for your holiday. We truly appreciate your feedback.
Theresa
Assistant Manager
Lovely lady Laura who supported through…
Lovely lady Laura who supported through the booking process . 😁
20 August 2026
Reply from Hays Travel - Eltham
Sandie,Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate you taking the time to share this.
Theresa
Assistant Manager
Always a delight to go into the shop
Always a delight to go into the shop, to speak with the friendly, helpful and knowledgeable staff.
10 August 2026
Reply from Hays Travel - Eltham
Thank you David and Carol for taking time to feedback! We are so pleased to hear that our team provided you with such a positive experience. We truly appreciate your kind words.
Theresa
Assistant Manager
The member of staff who helped with my…
The member of staff who helped with my booking was very helpful and friendly
16 August 2026
Reply from Hays Travel - Eltham
Thank you so much Mary for Taking time to feedback! We are delighted to hear that our team member was friendly and helpful during your booking process. We appreciate you taking the time to share your positive experience.
Theresa
Assistant Manager
Went in to make a family booking today…
Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient with us as I was there with my two daughters three children and two men on the phone lol
Not once did she raise her eyebrows or find any of our requirements a chore.
She found us a fantastic holiday that we were all very pleased with.
Will definitely be a returning customer.
Thankyou
Michelle cavanagh
15 August 2026
Reply from Hays Travel - Eltham
Thank you for taking time to feedback!so pleased to hear I was able to find a fantastic family holiday.
Your very welcome and the hotel looks amazing sure something to look forward too
We look forward to welcoming you back as a returning customer!
Theresa
Assistant Manager
Norwegian Cruise
I had already researched and decided on the cruise holiday I wanted to book. Terri was professional and efficient when making the booking, clarifying as required.
8 August 2026
Reply from Hays Travel - Eltham
Thank you for your time to feedback! We are so pleased to hear that our colleague was professional and efficient in helping you book your cruise holiday. We appreciate you sharing your positive experience.
Theresa
Assistant Manager
Excellent service provided by Hays…
Excellent service provided by Hays Travel. All the staff are friendly, helpful and kind. Would 100% recommend Hays Travel Eltham.
6 August 2026
Reply from Hays Travel - Eltham
Laura,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, helpful, and kind. We truly appreciate your recommendation.
Kind Regards
Theresa
Assistant Manager
The staff where so lovely and helpfull
13 August 2026
Reply from Hays Travel - Eltham
Mr Callum Carr - Dunn,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be lovely and helpful.
Kind Regards
Melanie
Manager
The beauty of Travel Agents
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of the troubleshooting to boot! I would thoroughly recommend Hays Travel. Bring back the good ol' days of Travel Agents! I never want the stress of having to organise my holidays/trips/travels by myself again.
5 August 2026
Reply from Hays Travel - Eltham
Debbie Okenyi,
Thank you so much for your fantastic feedback! We are delighted to hear that our team provided such excellent service and made your holiday planning stress-free. We truly appreciate your kind words and look forward to helping you with your future travels.
Kind Regards
Hays Travel eltham
The staff who dealt with us were…
The staff who dealt with us were brilliant and the booking process was excellent
10 August 2026
Reply from Hays Travel - Eltham
Mrs ashbolt,Thank you for your wonderful feedback! We are delighted to hear that our team provided brilliant service and that the booking process was excellent.
Theresa
Assistant Manager
When l booked my holiday Katie is…
When l booked my holiday Katie is always helpful and knowledgeable and is always try’s to accommodate my needs and listens to my concerns and l find it a most pleasant experience when l am there,will always get a phone call nearer the time to run through my booking and finalize the details
11 August 2026
Reply from Hays Travel - Eltham
Margaret,
Thank you for yTaking time lt leave Feedback for Katie! We are so pleased to hear that you consistently have such a pleasant experience when booking your holidays with us. We appreciate your kind words.
Theresa
Assistant manager
Found all staff very helpful Katie who…
Found all staff very helpful Katie who took our booking was very helpful taking time organising our holiday and able to speak to her with any queries a good experience
3 August 2026
Reply from Hays Travel - Eltham
Emily,Thank you for taking time to feedback! We are so pleased to hear that you had such a great experience booking your holiday with us and that our team was able to assist you so effectively. We look forward to helping you again in the future!
Theresa
Assistant Manager
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