Absolutely brilliant as always. We have booked a few holidays via Hays now and Debbie always helps us find our perfect holiday, gives us advise on places to go based on what we want. Looking fo... See more
Company replied
Location
Switch locationUnit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY Failsworth, GB
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See what reviewers are saying
Its always made very easy with hays travel crew in failsworth and always go back to them each year for our holidays always 💯 thanks hays travel staff in failsworth👍✈️
Company replied
helpfulness of failsworth staff in total Debbie in particular as she was the one who helped organised uor holiday thank you debbie but the rest of the staff who were working that day were very freindl... See more
Company replied
Jasmine at Hay's travel was exceptionally helpful and so informative when myself and my husband attended the Failsworth store. Nothing was to much trouble we didn't feel rushed she listened to what... See more
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Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1 Failsworth Shopping Centre, Off Oldham Rd, M35 0AY, Failsworth, United Kingdom
- 01614645546
4.9
Excellent
673 reviews
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Very Helpful
The assistant was very helpful with regards to our booking and sorted out the assistance booking.
19 July 2026
Debbie was amazing as always
Debbie was amazing as always, pleasant experience, very helpful and very patient
19 July 2026
Thank you Debbie!
Debbie is amazing! She organised our cruise and made sure we got the cabins that we wanted. Thanks so much Debbie ❤️
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing service
All the girls in the shop and the manager are really friendly and extremely helpful
16 July 2026
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth
how freindly and helpful all the staff Hays Travel ilsworth
helpfulness of failsworth staff in total Debbie in particular as she was the one who helped organised uor holiday thank you debbie but the rest of the staff who were working that day were very freindl
9 July 2026
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth
Welcome Friendly helpfull service.
10 July 2026
Reply from Hays Travel - Failsworth
Thank you From Paula and Team Failsworth
the Failsworth have always given a…
the Failsworth have always given a first class service
from finding the right holiday to sorting currency & travel insurance
8 July 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Its always made very easy with hays…
Its always made very easy with hays travel crew in failsworth and always go back to them each year for our holidays always 💯 thanks hays travel staff in failsworth👍✈️
3 July 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Friendly and very helpfull.staff are…
Friendly and very helpfull.staff are amazing. Booking went smoothly.
Nothing to much trouble.
1 July 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Amazing staff all so friendly specially…
Amazing staff all so friendly specially Paula. Thau are always happy to help go above and beyond. Hayes travel Failsworth
28 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
The staff were very helpful and we…
The staff were very helpful and we really enjoyed your company as you were all exceptionally helpful
24 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Very friendly staff
Very friendly staff, nothing was too much they helped us decide which package was right for us, gave us time to think about our choices. Explained so we understood what our Time away would be like.
18 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
The staff were very friendly
The staff were very friendly, knowledgeable and very efficient
18 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Great team at Failsworth
Sue was very knowledgeable, professional and very patient and easy to speak with, discussing options on a holiday just booked and other future holidays.
9 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Happy to book a holiday with HAYS TRAVEL.Staff
Happy to book a holiday with HAYS ..TRAVEL staff
Very good find out booing ease
7 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Always excellent service from the staff…
Always excellent service from the staff would definitely recommend going to hays in Failsworth
4 June 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Booking holiday
Booking holiday
Jasmine was very pleasant, efficient and knowledgeable. made booking our holiday at Hays travel a pleasure.
31 May 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
Sue was amazing another holiday booked…
Sue was amazing another holiday booked with hays travel Failsworth. Efficient enthusiastic credit to hays
Travel companies need a Sue and a Paula they are the best
29 May 2026
Reply from Hays Travel - Failsworth
Thank You From Paula and Team Failsworth
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