Chloe the manager of Fakenham Hays , Is truly a pleasure to visit , she works incredibly hard, and with so much passion, she will find you your perfect holiday , she is happy to sit going through va... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chloe is incredibly social, she will sit with you, for as long as it takes going though several options, to find the perfect holiday for you , she is friendly , professional and nothing's too much t... See more
Company replied
Chloe was amazing, she listened to what we wanted and looked til she found us our perfect holiday. She gave us helpful advice on where to go to b3st suit all of our needs. She arranged our assisted t... See more
Company replied
We were served by the manager who was totally engaged and so helpful. Nothing was too much trouble and she found us flights and a hotel that suited us so well. All our information has been printed out... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Millers Walk, NR21 9AP, Fakenham, United Kingdom
- 01328 856677
4.9
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chloe the manager of Fakenham Hays
Chloe the manager of Fakenham Hays , Is truly a pleasure to visit , she works incredibly hard, and with so much passion, she will find you your perfect holiday , she is happy to sit going through various destinations, and options , till she finds you something ,she is dedicated and totally professional. She goes above and beyond with everything . From offering car parking, insurance, lounges at airports , airport hotels , as well as explaining about direct debit payment options . Its a complete pleasure to book a holiday with this young lady . We wont be using anyone else otger than Chloe from now on .
17 July 2026
Unprompted review
Reply from Hays Travel - Fakenham
Joanne Pitts,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us and that we could assist with your holiday plans. We truly appreciate your kind words about our team's dedication and professionalism.
Kind Regards
Hays Travel Fakenham
Chloe is incredibly social
Chloe is incredibly social, she will sit with you, for as long as it takes going though several options, to find the perfect holiday for you , she is friendly , professional and nothing's too much trouble,
We would recommend Chloe to friends and family and will be sure to book again with her in the future.
21 July 2026
Reply from Hays Travel - Fakenham
Jo,
Thank you for your lovely review! It's wonderful to hear that our manager was so helpful in finding the perfect holiday. We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards
Hays Travel Fakenham
Reply from Hays Travel - Fakenham
Jamie,
Thank you for your wonderful feedback! We are so pleased to hear you experienced such friendly and efficient customer service. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Fakenham
Good choice of holiday options
The staff listen to what we wanted and always find lots of options to choose from
A big thank you to Laura for finding what we wanted
8 July 2026
Reply from Hays Travel - Fakenham
Hi Diane it was lovely to meet you all :)
Thank you for your lovely feedback and being so kind , happy to help :)
Kind Regards
Laura
Chloe was amazing
Chloe was amazing, she listened to what we wanted and looked til she found us our perfect holiday. She gave us helpful advice on where to go to b3st suit all of our needs. She arranged our assisted travel and carparking all in store so everything was arranged when we left . Great service and really friendly, would definitely book with them again.
9 July 2026
Reply from Hays Travel - Fakenham
Clare,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague provided such thorough and helpful service, ensuring you found the perfect holiday. We hope you have an amazing trip!
Kind Regards
Hays Travel Fakenham
HolidayWhere very helpful with all infoation…
Where very helpful with all information we asked for on different holidays and recommended different things. Then guiding through booking make sure got best deal and everything we asked for and more.
7 July 2026
Reply from Hays Travel - Fakenham
Mrs Thomson,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to provide you with all the information you needed and guide you through the booking process to ensure you got the best deal.
Kind Regards
Hays Travel Fakenham
Booking a two part holiday with Hays
We were served by the manager who was totally engaged and so helpful. Nothing was too much trouble and she found us flights and a hotel that suited us so well. All our information has been printed out and secured in a Hays Wallet (beats trying to do it all yourself at home!). We know we will get a follow up call nearer to our flight time and our travel money can be bought there too. Very happy with this special customer service.
6 July 2026
Reply from Hays Travel - Fakenham
COLIN ELDRIDGE,
We are absolutely delighted to hear about your wonderful experience and that our manager was so engaged and helpful in finding you the perfect flights and hotel. We're also glad you appreciate the convenience of our Hays Wallet and the additional services we offer. We look forward to ensuring your trip is seamless!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Fakenham
Thank you for your review, this will be passed back to Evie :)
Excellent service 👍
Chloe was a very knowledgeable and welcoming agent. I said to her what I wanted and we had it on the table within minutes .
The hotel I wanted the upgrades to the seating and room upgrades.
Passport scanned and just waiting for the call to get the boarding ticket etc.
I think this will now be my 1 stop travel agents as they did the holiday cheaper than the airline
30 June 2026
Reply from Hays Travel - Fakenham
Barry Flinders,
Thank you so much for your kind review! We are delighted to hear that you had such a positive experience and that we could find you the perfect holiday so quickly. We look forward to assisting you with your future travel plans.
Chloe :)
BRILLIANT SERVICE
We are extremely pleased with the service we receive from Hays in particular from Laura who has booked many holidays for us - she is professional, knowledgeable, and very efficient in ensuring every detail is covered - thank you so much Laura
27 June 2026
Unprompted review
Reply from Hays Travel - Fakenham
Ray Taylor,
Thank you for your wonderful feedback. We are so pleased to hear that our team provided such excellent service and ensured every detail was covered for your many holidays. We appreciate you sharing your positive experience.
Kind Regards
Laura :)
A very helpful and knowledgeable team…
A very helpful and knowledgeable team that deserves 5 stars
19 June 2026
Reply from Hays Travel - Fakenham
Thank you Victoria for the 5 star review! It is very much appreciated. I'm glad you found your experence informative and helpful.
Many thanks, Evie.
Personal and supportive service
Personal and supportive service. We felt well informed, excited for our holiday
25 June 2026
Reply from Hays Travel - Fakenham
Thank you so much for your lovely feedback. It was an absolute pleasure helping you plan your holiday, and I'm so pleased to hear that you felt well informed and excited throughout the process. That's exactly the experience I always hope to provide. I really appreciate you taking the time to leave such kind words. I hope you have the most amazing holiday, and I look forward to helping you with your next trip!
Best wishes,
Laura
Booked a couple of holiday with Hays…
Booked a couple of holiday with Hays and they have been so helpful, if I had and questions or queries they would soon get the answer for me. They filled all the information out for the holidays and printed off everything we needed.
Keep up the good work and thank you for all your help.
22 June 2025
Reply from Hays Travel - Fakenham
Ian,
Thank you for your kind feedback, it always a pleasure to speak to you and help you with your holiday plans.
Best wishes,
Willow
Very thorough, efficient and not pushy
We went into the travel agents unsure what we wanted. The young lady Evie was very helpful, very thorough and we came out with a holiday for May 2027 at a price we were happy with.
11 June 2026
Reply from Hays Travel - Fakenham
Susan,
Thank you so much for your lovely review. We really appreciate your trust and look forward to welcoming you again soon.
Best wishes, Evie.
Chloe was prepared for our meeting
Chloe was prepared for our meeting, knowledgable and effective in explaining the options.
12 June 2026
Reply from Hays Travel - Fakenham
Chris Wells,
We are so pleased our team was prepared and effective. Thank you for your kind words!
Kind Regards
Hays Travel
Chloe has always been great
Chloe has always been great and so helpfull and also very patient with us
11 June 2026
Reply from Hays Travel - Fakenham
Jean Rocco,
We are so pleased our team was helpful and patient. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Fakenham
Anglian Customer,
We appreciate your kind words. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Helpful and thorough staff
Chloe went above and beyond to find us the holiday we were looking for . She was thorough , helpful and so happy and smiling all the time we were in the Fakenham branch of Hays .
31 May 2026
Reply from Hays Travel - Fakenham
Sue,
We are so pleased to hear about your wonderful experience. Thank you for sharing your kind words about Chloe our Manager :)
Kind Regards
Hays Travel
Evie
Evie , whom I spoke to , listened ro what I wanted, was sympathetic to the problem I was having booking Ryan Air and the sorted out exactly what I had said that Iwanted. She took her time and clearly explained everything
24 May 2026
Reply from Hays Travel - Fakenham
Dear David,
Thank you for your very kind review - I will be sure to pass along this lovely feedback to Evie when she is back in the branch.
Best wishes,
Willow.
Reply from Hays Travel - Fakenham
Dear Richard,
Thank you for your kind review, it was lovely to see you and Janet again for your next holiday
Best wishes,
Willow
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.