Jessica,,the trainee travel consultant was absolutely brilliant..She explained everything to me so clearly and precise. Jessica will be a great attribute to Hays Travel..I am one happy customer Thank... See more
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See what reviewers are saying
Jodie was very helpful with a friendly personality. Her experience ensured we were able to book the cruise we wanted at a price we could afford
Company replied
This involved changing of bookings on board Cunard, for which Cunard required authorisation from Hays Ferndown. This was provided seamlessly and immediately, enabling us to progress with revised plans... See more
Company replied
Martine at the Ferndown branch made the experience of booking a much needed holiday great. We had already decided where we wanted to go and the dates but Martine was happy to spend the time with us fi... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Pennys Walk, BH22 9TH, Ferndown, United Kingdom
- 01202 891616
4.9
Excellent
816 reviews
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Jessica,,the trainee travel consultant…
Jessica,,the trainee travel consultant was absolutely brilliant..She explained everything to me so clearly and precise. Jessica will be a great attribute to Hays Travel..I am one happy customer Thankyou ...
30 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
They were very helpful in finding the…perfect holiday
They were very helpful in finding the perfect holiday.
Nothing was to much trouble.
30 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Jodie was very helpful with a friendly…
Jodie was very helpful with a friendly personality. Her experience ensured we were able to book the cruise we wanted at a price we could afford
25 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you :)
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Happy experience
We were treated with respect and they did everything to get us exactly what we wanted. Giving us all the information we needed. Nothing was too much trouble so came away very happy.
22 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :) Glad we manage to find you a lovely cruise :)
Always book cruises through Ferndown…
Always book cruises through Ferndown Hays, very helpful and obliging.
14 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you
Reply from Hays Travel - Ferndown
Thank you for your kind review, we are always pleased to help you
Always great service at HayesFerndown
Always great service at HayesFerndown. Jodie was super helpful, professional and knowledgeable. First class- thank you!
14 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Fast efficient booking
Jodie made booking this exciting safari cruise so easy.
Thank you
11 July 2026
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Reply from Hays Travel - Ferndown
Thank you for your kind comments and for booking with us :)
Easy booking. We had the full attention of Loraine…
We had the full attention of a very pleasant young lady, Loraine, who was extremely helpful and answered all our queries. Everything booked very smoothly. Nice to know we have a contact who is situated locally.
7 July 2026
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holiday :)
Personal service
Talking with an agent gives personal service and after booking, you know there is nothing more to do as they look after everything.
25 June 2026
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holiday :)
Friendly knowledgeable easy to talk to…
Friendly knowledgeable easy to talk to made the whole process problem free
Thanks
28 June 2026
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holiday :)
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holiday :)
The staff are always cheerful & always…
The staff are always cheerful & always happy to help no mater how small the enquiry.
Would highly recommend the Ferndown branch.
24 June 2026
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holiday :)
So reliable and willing to help
This involved changing of bookings on board Cunard, for which Cunard required authorisation from Hays Ferndown. This was provided seamlessly and immediately, enabling us to progress with revised plans. Hays Ferndown have provided us with exemplary service for a number of years now and we can't recommend them highly enough.
12 June 2026
Reply from Hays Travel - Ferndown
Thank you again for such a lovely review :) We hope you are looking forward to your new cruises :)
Right place for cruise booking
Thank you very much Jessica for quickly booking. We were glade to talk with you - polite and really skilled travel agent. Many thanks.
12 June 2026
Reply from Hays Travel - Ferndown
Thank you so much for your kind words. Have a lovely time! :)
I can’t recommend this travel agent…
I can’t recommend this travel agent highly enough. Time and time again they find us the most amazing holidays, with fantastic quality hotels and brilliant value for money. They always take the time to understand exactly what we’re looking for and consistently exceed our expectations.
Their attention to detail, excellent customer service, and ability to source outstanding destinations make booking completely stress-free. Every holiday they’ve arranged for us has been memorable, and we wouldn’t trust anyone else to organise our trips.
If you’re looking for someone who genuinely cares about finding the perfect holiday, this is the travel agent to use. Five stars all the way!
11 June 2026
Reply from Hays Travel - Ferndown
Thank you so much for the lovely review. Hope you are looking forward to your holidays :)
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