Sophie, from the first minute I first spoke to her in January, up till now, has been so friendly & helpful every single time I’ve spoken to her. A lovely girl & a pleasant experience, even when she wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Called into the finaghy branch looking for a 4 day break for myself and siblings. Emma helped us pick a holiday. I have been a few times and booked holidays with her and that was so helpful because s... See more
Company replied
Emma at Finaghy Hays travel was so friendly and helpful arranged the perfect holiday that fitted our budget highly recommend a visit
Company replied
We were dealing with Karen. She was great helping us with our holiday ideas. She saw us looking through the window at lunchtime. The office was closed for lunch, however she unlocked the door and inv... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
129a Upper Lisburn Road, BT10 0LH, Finaghy, United Kingdom
- 02892290224
4.9
Excellent
546 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma at Finaghy Hays travel was so…
Emma at Finaghy Hays travel was so friendly and helpful arranged the perfect holiday that fitted our budget highly recommend a visit
23 July 2026
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback, it was a pleasure to meet you and book your holiday :-)
Great staff
Great staff. Very professional and friendly. The travel advisor offered all sorts of ideas to make our holiday what WE wanted.
28 August 2025
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Sophie is a star
Sophie, from the first minute I first spoke to her in January, up till now, has been so friendly & helpful every single time I’ve spoken to her. A lovely girl & a pleasant experience, even when she was ringing to tell me our flight had been cancelled she was so apologetic & helped me sort something else out
19 July 2026
Reply from Hays Travel - Finaghy
Thank you for such a wonderful review. It was a pleasure helping you and I'm glad we found an alternative when the flight was cancelled. I really appreciate your support and kind words! 😊
Staff amazing
Staff amazing , very helpful friendly nothing is a bother to them and great offers.
11 July 2026
Reply from Hays Travel - Finaghy
It was a pleasure to book your holiday, thank you :-)
Wegotaholidaybooked wewerehappywith…
Wegotaholidaybooked wewerehappywith whichwaswithinarebidget thankyou
31 May 2026
Reply from Hays Travel - Finaghy
It was a pleasure to book your holiday, thank you :-)
I was made to feel very welcome and…
I was made to feel very welcome and booking the holiday for my family was easy
7 July 2026
Reply from Hays Travel - Finaghy
thankyou for your kind review it was pleasure to help sort your family holiday.
Karen
Very friendly & helpful staff
Emma was very friendly & helpful she did everything to find us the right holiday that had everything we were looking for. 1st class service.
11 July 2026
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Great service from Hayes travel
Called into the finaghy branch looking for a 4 day break for myself and siblings. Emma helped us pick a holiday. I have been a few times and booked holidays with her and that was so helpful because she knew my choices from before. With minutes we had chosen our break. It was a seamless experience with rhe booking, Emma, as usual, was helpful, professional and knowledgeable especially as she knew what i would probably like and went straight to it. Thanks again to Hayes travel.
2 July 2026
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback. It is a pleasure to find, and book your holidays, thank you :-)
Great experience with Emma and Scott…
Great experience with Emma and Scott (training). Just what I wanted and done instantly. Thank you!!
7 July 2026
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Emma is so helpful everytime we book…
Emma is so helpful everytime we book with her. One of the best
2 July 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for your lovely feedback :-)
Emma and the team are fantastic.
Emma and the team are fantastic.
I won’t go anywhere else….
That are always so helpful….
2 July 2026
Reply from Hays Travel - Finaghy
Thank you for your kind review we greatly appreciate it :)
Emma was very helpful and understanding
30 June 2026
Reply from Hays Travel - Finaghy
Thank you for the lovely feedback. It was a pleasure to book your holiday :-)
Karen at Hayes Finaghy always so very…
Karen at Hayes Finaghy always so very helpful, nothing is too much trouble
28 June 2026
Reply from Hays Travel - Finaghy
Thanks for you kind review Jackie, its always a pleasure :)
Karen
Staff are very helpful and…
Staff are very helpful and accommodating specially Emma the manager.
27 June 2026
Reply from Hays Travel - Finaghy
Always a pleasure, thank you for the lovely feedback :-)
Hays Travel - Finaghy
We were dealing with Karen.
She was great helping us with our holiday ideas. She saw us looking through the window at lunchtime. The office was closed for lunch, however she unlocked the door and invited us in. Top service.
27 June 2026
Reply from Hays Travel - Finaghy
thankyou for your kind review, it was a pleasure to help with your planning
Karen
Had a lovely time staff at hays were…
Had a lovely time staff at hays were very pleasant and helpful
17 June 2026
Reply from Hays Travel - Finaghy
thanks for the kind review Patricia , pleasure to help and look forward to helping plan your holidays in the future.
Karen
Buying cruise insurance
The very friendly, helpful & knowledgeable staff made the whole visit and easy experience. Even given advice about future visits
6 June 2026
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Very pleasant and helpful
24 February 2026
Reply from Hays Travel - Finaghy
Thank you for your lovely feedback :-)
Reply from Hays Travel - Finaghy
Thank you Sarah for your kind review and hope to be of help in the future :)
Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.