Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was corre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Emily was extremely helpful on the phone. She arranged everything for us and was happy for any further enquiries and assistance that we may need in the future. She matched online figures and took the... See more
Company replied
Would not go anywhere else The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is ava... See more
Company replied
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emily was extremely helpful on the…
Emily was extremely helpful on the phone. She arranged everything for us and was happy for any further enquiries and assistance that we may need in the future. She matched online figures and took the hassle out of booking anything that we might need.
28 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
The staff at Formby Hays went 'above…
The staff at Formby Hays went 'above and beyond 'in there help and service.
20 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Helpful, friendly and efficient staff at Hays Formby
Lily was friendly, welcoming and professional. She even remembered us from a previous visit to get our currency. Lily organised our holiday and checked at each point to make sure everything was correct. She cross referenced with other tour operators to ensure that we got the best deal. Nothing was too much trouble. As we had already stayed at the resort and hotel, Lily was very keen to ask questions to develop own knowledge which she could then pass on to future Hays Formby customers. She was genuinely interested in our experiences.
22 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Alison & Paul. Thank you for choosing Hays travel Formby! I loved chatting about your trip, I am super glad you loved your time there, I am tempted myself🤣 It is always my pleasure, lets hope you get to see the eclipse this time! Happy & safe travels😊
Great experience
Great experience. Very helpful as always. Got the holiday we wanted. Fantastic service.
23 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Staff very friendly and welcoming able…
Staff very friendly and welcoming able to sort the holiday we were looking at and checking we could take prams and medical bag on board plane explained everything in depth
15 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Eileen. Thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Reply from Hays Travel - Formby
Thank you for your lovely review Pam. Thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
The staff are friendly
The staff are friendly, efficient and very patient.
I got all the answers I needed
9 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is always a pleasure to have you in store, thank you for continuing to chose Hays travel Formby! Happy & safe travels😊
Hayes travel were fantastic
Hayes travel were fantastic, after struggling to find the hotel we wanted. We set out our needs and they duly obliged. Thank you
9 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Peter. It is always a pleasure to have you in store, thank you for continuing to chose Hays travel Formby! Happy & safe travels😊
Always excellent service lovely helpful…
Always excellent service lovely helpful staff Caitlin exceptional as always
14 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Linda. It is always a pleasure to have you in store, thank you for continuing to chose Hays travel Formby! Happy & safe travels😊
Hayes formby travel
Would not go anywhere else
The whole team of ladies are friendly but more importantly they no what they are talking about , if you just want a wk end away or multi centre they will find what is available without ever pressuring you to commit.
7 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Pauline. It is always a pleasure to have you both in store, thank you for continuing to chose Hays travel Formby! Happy & safe travels😊
Very helpful staff
12 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Peter. It is my pleasure, thank you for choosing Hays travel Formby! I am so glad we got your cruise secured, how exciting! Happy & safe travels😊
Lily was absolutely amazing from start…
Lily was absolutely amazing from start to finish. Listened to exactly what I was looking for, came back with amazing options to choose from and made the process of booking so easy. I will definitely be using for all future bookings and recommend to everyone that is looking for a holiday.
9 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Andy. It is my pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect Florida trip! Happy & safe travels😊
Reply from Hays Travel - Formby
Thank you for your lovely review. It is always our pleasure Janet, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Jenna is a star always comes up with…
Jenna is a star always comes up with the ideal holiday
Nothing too much trouble
6 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Jess excellent very patient and…
Jess excellent very patient and thorough in the Formby branch. Excellent services always
5 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
friendly and efficient
4 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is our pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Excellent. As always
We have used Hays travel before and have been more than satisfied with the service. Our visit yesterday proved to be the same. At Formby, we were dealt with professionally, with awareness of our needs and the two assistants who helped were very efficient and knowledgeable
4 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is always a pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect trip! Happy & safe travels😊
Very helpful staff.
Jessica was very helpful.As the cruise was proving very popular cabins were selling quickly but she persevered and got the cabins we wanted. Also making sure all our information was correct.
2 August 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is always a pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to book your perfect cruise. Happy & safe travels😊
Reply from Hays Travel - Formby
Thank you for your lovely review. It is always a pleasure, thank you for choosing Hays travel Formby! I am so glad we were able to find your perfect holiday. Happy & safe travels😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.