We gave Jess a challenge of pulling together a particular hotel, flight and dates. Less than 24hrs later it was organised and booked! All the effort taken out and no more expensive than doing it ourse... See more
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The young lady I met, had excellent knowledge, noted all my requests and dealt with them and included me in every step until she had a very successful finish without any rushing. EXCELLENT SERVICE.
Company replied
Once again, for the second summer in a row Jemma has been amazing with booking our holiday. We changed our mind so many times and Jemma was always patient and quick to respond with information and quo... See more
Company replied
Went to see what deals they had on display, enquired but not what we wanted. Asked about a certain hotel we have been before only to find it had vacancies, the right dates, airport and the price was... See more
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Company details
- #22 of 199 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Chapel Lane, L37 4DU, Formby, United Kingdom
- 01704779676
4.9
Excellent
501 reviews
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Jemma always does an excellent job in…
Jemma always does an excellent job in every way & I can’t praise her & her staff enough!
16 July 2026
Reply from Hays Travel - Formby
Thank you for your lovely review Lorna. It is a pleasure, thank you for choosing Hays travel Formby! We are so glad we could find your perfect holiday. Happy travels😊
Reply from Hays Travel - Formby
Thank you for your lovely review Erica. It is a pleasure, thank you for choosing Hays travel Formby! We are so glad we could find your perfect trip. Happy travels😊
Reply from Hays Travel - Formby
Thank you for your lovely review. It is a pleasure, thank you for choosing Hays travel Formby! We are so glad we could find your perfect trip. Happy travels😊
Friendly and knowledgeable person who…
Friendly and knowledgeable person who attended to me
9 July 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is a pleasure David, thank you for choosing Hays travel Formby! We are so glad we could find your perfect trip. Happy travels😊
Clean bright shop
Clean bright shop, very helpful staff, holiday booked very efficiently by Jess, will be back for future holiday bookings..
5 July 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is a pleasure Ian, thank you for returning to Hays travel Formby! Happy travels😊
Knowledgeable staff who were friendly…
Knowledgeable staff who were friendly and efficient
30 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is a pleasure. Happy travels😊
As always very helpful & patient when…
As always very helpful & patient when we come into look for a holiday
28 June 2026
Reply from Hays Travel - Formby
Thank you for your kind review. I was happy to find your holiday :)
Excellent service
All queries answered. Constructive suggestions made. Excellent service
24 June 2026
Reply from Hays Travel - Formby
Thank you for your review!
The young lady I met
The young lady I met, had excellent knowledge, noted all my requests and dealt with them and included me in every step until she had a very successful finish without any rushing. EXCELLENT SERVICE.
2 July 2026
Reply from Hays Travel - Formby
Thank you for your kind review. I was happy to find your lovely holiday :)
A 7 day holiday in Spain.
We were not totally sure where abouts in Spain we wanted to visit. We were helped decide by Lily who was very helpful and patient and had a very cheerful manner.
23 June 2026
Reply from Hays Travel - Formby
Thank you for your kind review!
Olivia was very helpful and patient…
Olivia was very helpful and patient resulting in us booking our holiday cruise
28 June 2026
Reply from Hays Travel - Formby
Thank you for your kind review!
The young lady attending to me was…
The young lady attending to me was helpful,efficient understanding and pleasant.
She helped me book exactly what I was looking for.
26 June 2026
Reply from Hays Travel - Formby
Thank you for your kind review! So glad we could find your perfect holiday!
Fantastic store to book your holiday
Jemma was fantastic in helping us look for a family holiday,she spent time finding us the best deal and giving us advice on places to go.the booking was quick and easy
25 June 2026
Reply from Hays Travel - Formby
Thank you for this lovely review!
Hays travel always excellent
Hays travel always excellent. All staff are professional and intent on booking just what is asked for.
Always use Hays Formby
24 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review, your kind words are much appreciated. It is a pleasure Maureen, thank you for returning to Hays travel Formby! Happy travels😊
Brilliant service, great price
We gave Jess a challenge of pulling together a particular hotel, flight and dates. Less than 24hrs later it was organised and booked! All the effort taken out and no more expensive than doing it ourselves but far less time. Brilliant, thank you Jess!
18 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is always a pleasure Helen, thank you for returning to Hays travel Formby! Happy travels😊
Stress free
Went to see what deals they had on display, enquired but not what we wanted. Asked about a certain hotel we have been before only to find it had vacancies, the right dates, airport and the price was great.
Booked there and then, Olivia was grea, helpful, and very professional 👏 always try and book with Hays so easy and no stress. Keep up the great work 👍
20 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is a pleasure Cathy, thank you for returning to Hays travel Formby! Happy travels😊
Great experience - again!
Once again, for the second summer in a row Jemma has been amazing with booking our holiday. We changed our mind so many times and Jemma was always patient and quick to respond with information and quotes. I would definitely recommend Jemma and team to anyone looking to book a holiday
19 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. It is a pleasure Natalie, thank you for returning to Hays travel Formby! Happy travels😊
The staff at your Formby shop go the…
The staff at your Formby shop go the xtra mile in helping u with all your needs that's why I travel there to book my holidays have been booking with u for years that is why
19 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Its always a pleasure Maureen. Happy travels!
Lily went above and beyond
Lily went above and beyond, helping me tailor a rail holiday x
17 June 2026
Reply from Hays Travel - Formby
Thank you for your lovely review. Its always a pleasure Trish. Happy travels!
Reply from Hays Travel - Formby
Thank you for your lovely review. Happy travels!
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