Another fantastic experience with Hays Travel foyleside for our holiday last month. Jonathan was so helpful and made sure everything we wanted was what we got. Booked again with him already for next... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a pleasure meeting with Lucy at Hays Travel in Foyleside. She was very accommodating and helpful and made us feel excited about our trip. She took all the stress and hassle out of booking the t... See more
The moment we walked in, we were welcomed with pleasant smiling staff. We had no idea what exactly we were looking for, but after a very short time with Laura, we were sorted. Thanks very much
My experience was first class. With in 10mins I had a holiday destination selected. And booked with complete satisfaction the young lady was very knowledgeable. And took the time to check all price... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Foyleside Centre, Orchard Street, BT48 6XY, Foyleside, United Kingdom
- 028 7187 9730
4.9
Excellent
805 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron was very helpful and got me…
Aaron was very helpful and got me exactly what I asked for
24 July 2026
LAURA IS BRILLIANT
The moment we walked in, we were welcomed with pleasant smiling staff. We had no idea what exactly we were looking for, but after a very short time with Laura, we were sorted.
Thanks very much
23 July 2026
Jonathan at Hays Travel Foyleside
Jonathan persevered to find us a great Krakow holiday deal, Many Thanks for your expert knowledge, patience and help.
22 July 2026
Staff member was very informative,helpful and patient as I had a 5year old who was getting a bit impatient. Looking forward to our holiday.
Staff member was very, helpful and informative
12 July 2026
Very well looked after in the shop
10 July 2026
Staff member Lucy was very helpful
15 July 2026
The lady was very nice and helpful and…
The lady was very nice and helpful and great patience
14 July 2026
DANIELLE WAS VERY PLEASANT AND…
DANIELLE WAS VERY PLEASANT AND HELPFULL. EVEN THOUGH I WAS LOOKING A HOLIDAY ON A TIGHT BUDGET, SHE STILL WENT OUT OF HER WAY TO HELP ME FIND 1 ,
6 July 2026
It was a pleasure meeting with Lucy at…
It was a pleasure meeting with Lucy at Hays Travel in Foyleside. She was very accommodating and helpful and made us feel excited about our trip. She took all the stress and hassle out of booking the trip and offered us a couple of options which we were able to review at home overnight.
11 July 2026
Quick and very helpful
11 July 2026
Aaron was very helpful and gave us good…
Aaron was very helpful and gave us good options as to what we were looking for. Very helpful
10 July 2026
The service we got was excellent and…
The service we got was excellent and very helpful... Jonathan and Aaron were lovely and friendly.
7 July 2026
Another fantastic experience with Hays…
Another fantastic experience with Hays Travel foyleside for our holiday last month. Jonathan was so helpful and made sure everything we wanted was what we got. Booked again with him already for next year.
Wouldn’t go anywhere else !!
3 July 2026
The agent i was talking was VERY…
The agent i was talking was VERY PLEASANT and very helpful , Very good experience. Thank you
2 July 2026
Everything was very straight forward…
Everything was very straight forward very helpful girl in store good experience Jim Walsh
1 July 2026
Very helpful and knowledgeable
Very helpful and knowledgeable. Nothing was too much bother
28 June 2026
The staff are professional
The staff are professional, welcoming and friendly. They are interested in helping you to get the trip you want.
Danielle and Laura were very helpful, courteous and professional. They make sure everything is completed precisely. They are very efficient.
25 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.