Staff, cheerful,accurate, looking into every situation on the cruise. left feeling all items covered and where to go if further information needed
Company replied
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See what reviewers are saying
Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
Company replied
Fantastic , easy and super friendly Ethan was a great help . Gave me all the information I needed and got the job done quickly
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
483 reviews
Asks customers to review
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Patient and helpful staff.
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff
Staff, cheerful,accurate, looking into every situation on the cruise. left feeling all items covered and where to go if further information needed
19 August 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Glad we could help you with another holiday. Hope you both have a lovely time seeing the gardens.
Stacey, Assistant Manager
Fantastic
Fantastic , easy and super friendly Ethan was a great help . Gave me all the information I needed and got the job done quickly
20 August 2026
Reply from Hays Travel - Gosforth
Thank you so much for you review!
Im glad we managed to get you booked up super easily and i hope you look forward to your holiday next year!
Thanks again, Ethan :)
Reply from Hays Travel - Gosforth
Thank you so much for booking with us once again, I hope you have the best time in Edinburgh Sam Branch Manager
Brilliant travel agent
Brilliant travel agent. Understands exactly what we are after also offering possible alternatives.
15 August 2026
Reply from Hays Travel - Gosforth
Thank you so much for your wonderful feedback and booking with me once again, its lovely to have a holiday to look forward to and I am sure you will have a wonderful time in Rhodes.
Sam Branch Manager
Very good experience as always
Very good experience as always. Very friendly professional and helpful staff
13 August 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you with another holiday. Hope you both have a great trip to Amsterdam
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thanks for the lovely comments - Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your 5-star review! We are so pleased to hear that you were happy with the service you received and that you would book with us again. We hope you and your family have a lovely time in Abu Dhabi
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely chatting with you. Hope you both have an amazing time visiting everywhere on your cruise.
Stacey, Assistant Manager
They were very friendly and efficient…
They were very friendly and efficient and took the time to explain everything to us.
10 June 2026
Reply from Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and efficient, I hope you and your family have a fantastic time in Kefalonia, Sam Branch Manager.
Very quick an easy to book a holiday…
Very quick an easy to book a holiday with yous aways Very friendly staff... thanks for making it happen👍⚘️⚘️⚘️⚘️
9 August 2026
Reply from Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that booking your holiday was quick and easy, and that you found our staff very friendly. We appreciate you choosing us once again. Have the best time in Bulgaria - Sam Branch Manager
Always great service at Hays Gosforth
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
30 July 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words. Was lovely seeing you again and glad we could help with another holiday.
Hope you both have a great time in Croatia
Stacey, Assistant Manager
Gosforth Branched
Gosforth Branched. Staff welcoming . Listened carefully to details requested. Made helpful suggestions . Explained reasons for decisions made.
22 July 2026
Reply from Hays Travel - Gosforth
We are pleased to hear you received such excellent service and found our team helpful. Thank you for your kind words and for taking the time to leave us a review. Hope you have a lovely time in Cyprus.
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for your feedback. We are pleased to hear that you found our advice helpful and the booking process prompt. Hope you have a lovely holiday
Thea, Travel Consultant
Extremely helpful staff
Extremely helpful staff. Stacey in particular who went through a pretty specific set of requirements due to my wife’s illness and came up with great options.
16 July 2026
Reply from Hays Travel - Gosforth
Thank you for your feedback. Glad we could help you find everything you are needing. Hope you both have a lovely time when it comes round
Stacey, Assistant Manager
Very efficient and helpful
16 July 2026
Reply from Hays Travel - Gosforth
Thank you for your kind words! We are delighted to hear that you found our service to be efficient and helpful. We truly appreciate your positive feedback.
Sam, Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your review. We are pleased to hear that you consistently receive exceptional service from us. Your kind words are truly appreciated.
Stacey, Assistant Manager
Thailand and elephant hills
When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board.
Things I didn't understand are that flights through a different airline were cheaper but agencies used were quoting a higher cost to the holiday. And last minute changes to hotels as price rising by £200 at the last minute, meaning we have had to change hotel to a 3 star from a 4 star hotel.
This is not a reflection on Sam but on the tour operators for Thailand
12 July 2026
Reply from Hays Travel - Gosforth
We appreciate your detailed feedback and are glad to hear that our team member was very helpful. We understand your concerns regarding the pricing discrepancies and the last-minute hotel changes. We are always working to ensure the best value for our customers. I am sure you will have a a fabulous time in Thailand. Sam Branch Manager
Lovely staff in Gosforth Branch.
Lovely staff in Gosforth Branch.
Always helpful and pleasant!
Plus really pleased that the heavy lifting is done by them when planning a holiday.
Trust them completely
12 July 2026
Reply from Hays Travel - Gosforth
Thank you for your wonderful feedback! We are so pleased to hear that our team in Gosforth is always helpful and pleasant. We appreciate your trust in us to plan your holidays. Sam Branch Manager
Reply from Hays Travel - Gosforth
Thank you for your kind review. We hope you have a lovely cruise and look forward to booking your holidays in the future. Thanks Thea :)
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