We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
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Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
Company replied
Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
Company replied
Yet another very successful experience with Jody at Hays Travel in Hanley, Stoke-on-Trent. I have booked with Jody several times and she remembers my preferences and understands my mobility issues s... See more
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
5.0
Excellent
669 reviews
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Fantastic as ever always book with…
Fantastic as ever always book with Hayes and Kerry sorted my holiday out yet again
23 July 2026
Reply from Hays Travel - Hanley
Hi, Thank you once again for booking with us in store, we hope you both have a lovely holiday.
The lady was very helpful in advising…
The lady was very helpful in advising of holidays available. I will certainly use Hays Travel again.
14 July 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We're delighted to hear that our team was very helpful in advising you on available holidays. We truly appreciate your kind words and look forward to assisting you again soon. Many thanks, Mark & the team
Joy was really helpful,professional and…
Joy was really helpful,professional and friendly.
The 3rd time myself and other family members have booked cruises with her.
11 July 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful, professional, and friendly. We appreciate your continued loyalty and kind words. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was helpful and accommodating. We truly appreciate your kind words. Many thanks, Mark & the team.
A very informative experience
A very informative experience. We were given a good overview of what fitted our criteria and were able to make the best holiday choice. Highly recommended
18 July 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are so pleased to hear that we were able to provide you with a great overview and help you make the best holiday choice. We hope you have a fantastic trip! Many thanks, Mark & the team.
Well respected .
Well respected. The staff is one whom I would go back over and again for assistance. She was patient and encouraging.
18 July 2026
Reply from Hays Travel - Hanley
Hi Monica, thank you for taking the time to leave your feedback and again thank you for booking with us, thanks Mark and the team.
Reply from Hays Travel - Hanley
Thank you for taking the time to leave a positive review and for booking in store with us.
The staff in Hays Travel Hanley are…
The staff in Hays Travel Hanley are simply the best. They go above and beyond to ensure that the holiday you book is the right one for you. Nothing is too much trouble and they will assist with every last detail. I wouldn’t go anywhere else and recommend to anyone. Here’s to many more bookings with you 🤩
3 July 2026
Reply from Hays Travel - Hanley
Hi Sam, thank you and it is always our pleasure :)
Yet another very successful experience…
Yet another very successful experience with Jody at Hays Travel in Hanley, Stoke-on-Trent. I have booked with Jody several times and she remembers my preferences and understands my mobility issues so I don’t have to repeat them each time.
Jody is always helpful and she deals with my requests promptly and efficiently.
Thank you once again for your excellent service Jody.
2 July 2026
Reply from Hays Travel - Hanley
Thank you for your wonderful feedback! We are delighted to hear about your continued positive experiences. It's fantastic to know that our team consistently provides helpful and efficient service, and that your preferences and needs are always understood. Many thanks, Mark & the team.
I went in to query the availability of…
I went in to query the availability of a holiday because I couldn't access it on my phone. I explained that I couldn't book it there and then but she still went ahead and checked all the details and it was for the dates I wanted. She took the code and I said that I would be back when we knew if my husband could get the time off. I went back the following Monday to book but the original lady wasn't in. I was served by a gentleman who I believe was the manager and he was equally as helpful as the original lady. It was a very pleasant experience
23 June 2026
Reply from Hays Travel - Hanley
Hi Jacqueline, thank you for your review and I am so glad to read you were happy with your experience with us so again thank you for booking with us, thanks Mark and the team.
Al the staff at hanley…
Al the staff at hanley brancharetfantastic always helpfull I have booked my holidays with them for years and will continue to do so
27 June 2026
Reply from Hays Travel - Hanley
Hi Kay Thanks again for your kind words and again for booking with us again, thanks Mark and the team
Found right holiday for us.
28 June 2026
Reply from Hays Travel - Hanley
We are so pleased we could help you find the perfect holiday. Thank you for your kind words! Many thanks, Mark & the team.
We only called in to get prices and see…
We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of holiday knowledge, there wasn't a question she couldn't answer, we had a laugh and cane away on cloud 9 that we had secured our first holiday. The world needs more people like joy...
28 June 2026
Reply from Hays Travel - Hanley
We're so happy to hear that we could help you find your first family holiday! It's wonderful to know our team provided such a positive and knowledgeable experience. We hope you have a fantastic trip! Many thanks, Mark & the team.
Went in for a short late booking to…
Went in for a short late booking to marmaris turkey .
The lady who sorted me out was very helpful and I would recommend people to come to your shop to book.
25 June 2026
Reply from Hays Travel - Hanley
Hi Dorothy, thank you for taking the time to complete our review and again thank you for booking with us, thanks Mark and the team
Reply from Hays Travel - Hanley
We appreciate your kind words! Thank you for booking with us. Many thanks, Mark & the team.
Joy was incredible really knew her…
Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online previously but i'l be visiting Joy at Hays travel from now on, very happy customer 😊
21 June 2026
Reply from Hays Travel - Hanley
We are so pleased to hear about your excellent experience with our team member. It's wonderful to know we could make your booking so smooth. We truly appreciate your kind words and look forward to assisting you again. Many thanks, Mark & the team.
Very helpful when looking a city break…
Very helpful when looking a city break friendly and polite.
14 June 2026
Reply from Hays Travel - Hanley
We are so pleased we could help! Have a wonderful break. Many thanks, Mark & the team.
Reply from Hays Travel - Hanley
We're so glad to hear this! Thank you for your kind words. Many thanks, Mark & the team.
Our experience is always a pleasant…
Our experience is always a pleasant one, staff are always very friendly and helpful
20 June 2026
Reply from Hays Travel - Hanley
We are so pleased to hear you always have a pleasant experience with us. Thank you for your kind words! Many thanks, Mark & the team.
Very helpful and knowledgeable Kerry…
Very helpful and knowledgeable Kerry was so profesional and very pleasant
16 June 2026
Reply from Hays Travel - Hanley
Hi thank you for your lovely response we hope you have a lovely cruise
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