I've delt with Isabelle before, and on this occasion I'd contacted a week or so before to let her know what I wanted and by the time I went in she had a selection available, I'd chosen within moment... See more
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See what reviewers are saying
Kate was excellent. Professional & friendly. She listened to us & understood exactly what we were looking for. Booked our holiday then she phoned us later with another holiday that she thought we'd l... See more
Company replied
Minutes earlier another agency told us it was too late to book a 4 star holiday on Lake Como. We thought we should try one last time knowing it seemed impossible. As we arrived, Hays Heswall gave us a... See more
Hays travel always live up to expectations. Staff are amazing and very knowledgeable. Always recommend booking with them . Peace of mind. Paige was great.
Company replied
Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
510 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fantastic service from Rose
Fantastic service from Rose. Really helpful and knowledgeable.
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Izzy was amazing really helpful
8 July 2026
Reply from Hays Travel - Heswall
Thank you for your kind review! We look forward to booking your next adventure!
- Team Heswall
Hays travel always live up to…
Hays travel always live up to expectations. Staff are amazing and very knowledgeable. Always recommend booking with them . Peace of mind. Paige was great.
5 July 2026
Reply from Hays Travel - Heswall
Thank you for your kind review! We are so glad we got your holiday booked! We'll be here ready for your next.
- Paige and Team Heswall
Always great service at Hays Heswall
Always book our holidays at Hays Heswall if we can. They are all helpfull there any if any issues do thier best to sort them out.
2 July 2026
Reply from Hays Travel - Heswall
Thank you for your kind review!
We are so glad you got your holiday booked and you were happy with the service!
-Team Heswall
Reply from Hays Travel - Heswall
Thank you for your kind review! We are so glad Scarlet helped you with what you were looking for!
- Scarlet and Team Heswall
Izzy made us feel extremely welcome and…
Izzy made us feel extremely welcome and found the holiday we wanted in no time. This took any stress away from us booking a holiday ourselves. Please give ger a huge thank you from us.
28 June 2026
Reply from Hays Travel - Heswall
Thank you for your kind review!
We are so glad Izzy got you just what you were looking for! We hope you have an amazing time away!
- Team Heswall
Rose at the Heswall branch was very…
Rose at the Heswall branch was very helpful, she got us a good deal on the holiday we wanted
27 June 2026
Reply from Hays Travel - Heswall
Thank you for your kind review! We are so glad you got the perfect holiday!
Rose and Team Heswall
A friendly and helpful team at Hays who…
A friendly and helpful team at Hays who listened to what we wanted and planned it perfectly. Can't receive recommend them highly enough.
14 June 2026
Reply from Hays Travel - Heswall
Thank you so much for a lovely review - it is always a pleasure to book your holiday!
So glad that we were able to get you everything that you wanted!
We can't wait to hear all about it!
Thank you.
Kate.
All good so far.
11 June 2026
Reply from Hays Travel - Heswall
Delighted that we were able to book your holiday.
So glad that you were so happy with our Service.
Have a fabulous holiday!
Kate.
Professional and friendly staff.
Professional and friendly staff.
Very helpful and found my perfect holiday a third cheaper than the travel agent around the corner.
11 June 2026
Reply from Hays Travel - Heswall
We are so delighted that were able to book you a holiday and at a fantastic price!
Thank you for booking your holiday with us and taking the time to write a lovely review.
Have a lovely holiday!
Kate.
Welcomed as soon as walked onto…
Welcomed as soon as walked onto store.staff very helpgul
16 June 2026
Reply from Hays Travel - Heswall
Thank you for writing such a lovely review! It is always such a pleasure to book your holiday and so glad that we were able to book this lovely holiday!
We hope that yo have a fabulous holiday and we look forwards to welcoming you back in to Heswall to book your next!
Thank you for taking the time to write a review - it is very much appreciated!
Kate.
great method of working
great method of working, very prompt and clear instructions. I booked with you last May and October so I was a little surprised I had to do certain this time, like booking my own hotel, taxi in Dubai. there was something else as well. hopefully you book me in for the flight too like last time
16 June 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to write a review! I know that Scarlett worked really hard and went above and beyond to secure your holiday! We always offer excellent Customer Service and it is always a pleasure to welcome you back in to our Heswall branch to book your holidays!
Have a lovely holiday and I am sure that we will see you again very soon to book your next!
Due to the on going issues that are out of our control in the world, all of our suppliers are currently on stop sale.
Hopefully this will be resolved next time you book.
Thank you.
Kate.
Friendly, efficient & professional
I've delt with Isabelle before, and on this occasion I'd contacted a week or so before to let her know what I wanted and by the time I went in she had a selection available, I'd chosen within moments and booked. I also love the calls I get letting me know when to book the seats and check in, and they do it for m.
Thanks Isabelle, absolutely brilliant service.
11 June 2026
Reply from Hays Travel - Heswall
Thank you for your lovely comments! We are delighted that we were able to book your holiday again for you!
We hope that you have a lovely time and thank you for taking the time to write a lovely review.
Izzy
Hays Travel Heswall.
happy well informed and helpful Staff…
happy well informed and helpful Staff who answered
any queries we had
3 June 2026
Reply from Hays Travel - Heswall
Thank you for your lovely comments! We are delighted that we were able to book your holiday!
We hope that you have a lovely time and thank you for taking the time to write a lovely review.
Kate.
Hays Travel.
Friendly helpful knowledgeable…
Friendly helpful knowledgeable representatives. You took the strain and anxiety away from on line booking
9 June 2026
Reply from Hays Travel - Heswall
Thank you for your lovely comments! We are delighted that we were able to book your holiday!
Always such a pleasure to book your holiday.
We hope that you have a lovely time and thank you for taking the time to write a lovely review.
Thank you again,
Kate.
Hays Travel.
Rose was very efficient
Rose was very efficient, tried every company to try and get my holiday at a reasonable price! Never fazed her!
Would recommend Hays travel every time as all representatives are amazing, always go there to get my holidays.
9 June 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to leave positive feedback and for your continued support at the Heswall branch again, Have the best time away celebrating your birthday Thank you, Rose and Team Heswall
Excellent customer service from Izzy
7 June 2026
Reply from Hays Travel - Heswall
Thank you for your kind review! We are glad we got your holiday sorted! We look forwards to booking your next!
Izzy and Team Heswall
Izzy was excellent really knowledgeable…
Izzy was excellent really knowledgeable and patient nothing was too much trouble we have now booked twice
6 June 2026
Reply from Hays Travel - Heswall
Thank you for your kind review! We are glad Izzy got you're holiday booked! We look forward to seeing you again!
Izzy and Team Heswall
Reply from Hays Travel - Heswall
Thank you for your kind review! We are glad we helped you with your holiday!
Team Heswall
Good to deal with
Page was efficient, listened to our needs and was very careful to check details with us before confirming the booking. The branch price matched the online price and the convenience of them dealing with the paperwork including check-in was a bonus. Altogether a pleasure to do business with the branch.
2 June 2026
Reply from Hays Travel - Heswall
I am so glad that Paige could find exactly what you were looking for!
Thank you for taking the time to write a review today. We really do appreciate it!
Have a lovely holiday and we look forwards to welcoming you back into Hays Travel Heswall!
Izzy.
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