Hays Travel - Hinckley Reviews 

427
TrustScore 5 out of 5

4.9

2 Castle Street, LE10 1DB Hinckley, GB


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Rated 5 out of 5 stars

Jody was excellent quick to understand our requirements. Very informative. Basically she shows she knows what she is doing and engaged with clients. Booking process easy, just good service. Thank you... See more

Company replied

Rated 5 out of 5 stars

The phone was always answered quickly by an employee saying their name. Everyone was polite. Jody who I mostly deal with having known her from the Rugby branch is always friendly and helpful.

Company replied

Rated 5 out of 5 stars

We always book our holidays with Hays Travel Hinckley because the staff are so friendly, helpful and efficient. They are very competitive on price too which is always a bonus! Thanks Helen and Stacey... See more

Company replied

Rated 5 out of 5 stars

For many years I've booked with hayes travel at the skegness branch but since moving ive got to the hinckley one and they was brillant even the young apprentice was very good

Company replied


Company details

  1. #21 of 203 best companies in Travel agent
  2. #7 of 39 best companies in Cruise agency
  3. #9 of 54 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 98 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Castle Street, LE10 1DB, Hinckley, United Kingdom

  • 01455348036

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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4.9

All reviews

(427)

116,233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jody was excellent quick to understand…

Jody was excellent quick to understand our requirements. Very informative. Basically she shows she knows what she is doing and engaged with clients.
Booking process easy, just good service. Thank you

27 July 2026
Hays Travel - Hinckley logo

Reply from Hays Travel - Hinckley

Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to assist with your requirements and made the booking process easy for you. - Hays Travel Hinckley

Rated 5 out of 5 stars

The phone was always answered quickly…

The phone was always answered quickly by an employee saying their name.
Everyone was polite.
Jody who I mostly deal with having known her from the Rugby branch is always friendly and helpful.

26 July 2026
Hays Travel - Hinckley logo

Reply from Hays Travel - Hinckley

Thank you for taking the time to leave such a lovely review! We are so pleased to hear that our team was polite and helpful, and that you received quick service. - Hays Travel Hinckley

Rated 5 out of 5 stars

Very helpful

26 July 2026
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Reply from Hays Travel - Hinckley

Thank you for your lovely review!
We appreciate your kind words :) ~ Izzy

Rated 5 out of 5 stars

For many years I've booked with hayes…

For many years I've booked with hayes travel at the skegness branch but since moving ive got to the hinckley one and they was brillant even the young apprentice was very good

25 July 2026
Hays Travel - Hinckley logo

Reply from Hays Travel - Hinckley

Thank you for your wonderful feedback!
It was a pleasure booking your holiday for you.
I look forward to assisting you with your future travel plans. ~ Shona :)

Rated 5 out of 5 stars

As usual

As usual, great service. 1 visit and 1 more holiday booked. No issues. Well done team.

23 July 2026
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Reply from Hays Travel - Hinckley

Thank you for your wonderful feedback!
It is always a pleasure booking your trips for you. ~ Kacey :)

Rated 5 out of 5 stars

Phoned saturday morning to see if they…

Phoned saturday morning to see if they could price match holiday could not book that day as needed to get holiday approved went to shop yesterday price match for holiday great service noithing was a problem

21 July 2026
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Reply from Hays Travel - Hinckley

Thank you for your lovely review Glen! So glad I could help you with your holiday! - Kacey :)

Rated 5 out of 5 stars

Great friendly and efficient service.

Great friendly and efficient service.
Went above and beyond. Thankyou.

21 July 2026
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Reply from Hays Travel - Hinckley

Thank you so much for your wonderful review Yvonne! We are delighted to hear that you experienced such friendly and efficient service, and that Helen went above and beyond for you! - Kacey :)

Rated 5 out of 5 stars

Excellent service as always

We always book our holidays with Hays Travel Hinckley because the staff are so friendly, helpful and efficient. They are very competitive on price too which is always a bonus! Thanks Helen and Stacey for looking after us 😊

19 July 2026
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Reply from Hays Travel - Hinckley

Thank you so much for your wonderful review Tracy! It is a pleasure to book your holidays.
We truly appreciate your loyalty and look forward to helping you with many more holidays. ~ Helen

Rated 5 out of 5 stars

All was very helpful and had a great…

All was very helpful and had a great insight of the hotel and area of which we are going away to. Booking process was also very efficient.

12 July 2026
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Reply from Hays Travel - Hinckley

Thank you so much for your fantastic feedback! We are delighted to hear that you found Helen helpful and insightful regarding your holiday destination. We're also pleased the booking process was efficient. Look forward to seeing you again! :) - Hays Travel Hinckley

Rated 5 out of 5 stars

Easy booking at Hays Travel in Hinckley

Popped in to Hays Travel in Hinckley, I was directed to an available agent. Described the holiday I wanted, I was shown options all showing what I had asked for and the holiday I chose exceeded my expectations. The whole process took less than 10 minutes. Thanks for a no hassle booking 😊

9 July 2026
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Reply from Hays Travel - Hinckley

Thank you so much for your feedback, it is great to hear you are happy with our service and delighted that we exceeded your expectations. We will see you again soon and thank you for booking your holiday with us :-) Team Hays Hinckley

Rated 5 out of 5 stars

5 star service

Knowledgeable and efficient in understanding what you are looking for

8 July 2026
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Reply from Hays Travel - Hinckley

We are truly grateful for your kind words. We're happy to hear that our understanding of your needs was helpful. - Hays Travel Hinckley

Rated 5 out of 5 stars

Helen

Helen, was professional went through everything that we wanted to know about our choice of going to Rhodes, when we were done, Helen got the paperwork and went through it all again to make sure we were happy with everything that we wanted to have, we have seen Sam when Helen wasn’t there, and she has also been helpful and professional, they all do a good job and we will always go with Hays Travel because we are so happy Mr and Mrs Nelson

28 June 2026
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Reply from Hays Travel - Hinckley

We are so pleased to hear you consistently have such wonderful experiences with us. We truly appreciate your loyalty and kind words about our team's professional and helpful service. We look forward to helping you with many more perfect trips! - Hays Travel Hinckley

Rated 5 out of 5 stars

Holiday

As always, great service. Shout out to Sam who was super helpful in finding us a holiday. 10/10

24 June 2026
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Reply from Hays Travel - Hinckley

We are so pleased our team provided excellent service and helped with your holiday! - Hays Travel Hinckley

Rated 5 out of 5 stars

Excellent high street service 💯

We really had no idea what we wanted but we were guided through the options and we're so happy with the outcome. Great service on the high street, long may they remain! Highly recommend Hays, they solved all our questions and took the hassle out of it for us. Excellent service.

20 June 2026
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Reply from Hays Travel - Hinckley

We're so pleased we could guide you through the options and help you find exactly what you needed. Thank you for your kind words! - Sam :)

Rated 5 out of 5 stars

Service was great

Helen was great. She had my holiday booked without delay.

12 June 2026
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Reply from Hays Travel - Hinckley

We are so pleased to hear your holiday booking was handled efficiently. Thank you for sharing your positive experience.

Kind Regards
Helen

Rated 5 out of 5 stars

The advisor was very helpful finding…

The advisor was very helpful finding out all the information we needed. Answered all our questions. The advisor had made a mistake after we had gone but she emailed us putting it right and apologising. We hadn't realised so that was good..

14 June 2026
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Reply from Hays Travel - Hinckley

We're so glad our team could assist you thoroughly and proactively correct an error. Thank you for your kind feedback. - Sam :)

Rated 5 out of 5 stars

This is my first cruise of my life l…

This is my first cruise of my life l knew nothing about how to begin the assistant was very helpful in every way im looking forward to my first holiday on my own l am 75 thank you rosemarie

14 June 2026
Hays Travel - Hinckley logo

Reply from Hays Travel - Hinckley

Thank you for your lovely words Rosemarie, we hope that you have the most amazing time! - Kacey

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