A short call to the Honiton branch, today Christie was our contact,a brief discussion about our choices, soon had the computer keyboard working for us. Options passed back and forth, until every... See more
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Samatha in honiton needs a pay rise !!! She’s an absolute first class employee . My husband unfortunately has stage 4 cancer and we decided to have a holiday together without the children . W... See more
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Outstanding service from Christie at Hays (Honiton). Very quick turn around on re-booking River cruise. Much appreciated 👏👏👏
Company replied
We went into store and spoke with Imogen.She was very professional but friendly at the same time.She even remembered our name from previous visits, this made hercabove and beyond as far as we are con... See more
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Company details
- #21 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
113 High Street, EX14 1LS, Honiton, United Kingdom
- 01404 597266
4.9
Excellent
733 reviews
Asks customers to review
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Helpful friendly service
12 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great personal service
Didn't have to wait just sat down and Lexi was there to help. She kept in contact with us after we left and updated us all the way through the process.
Very Happy.
28 July 2026
Reply from Hays Travel - Honiton
Thank you for your review! We are so pleased to hear that you had such a positive experience and that you were kept updated throughout the process. :)
Good prompt communication
Good prompt communication
Very helpful and personable
Even through I was on the end of the telephone as I do not live in the area , they rung me when they said they would.
The booking info wasn’t quite right but I think they learnt as much as me from the experience. Thank you Hays
21 July 2026
Reply from Hays Travel - Honiton
Thank you for your kind review. I am pleased we were able to get this holiday sorted for you. We hope you have a lovely time away on your cruise. Christie & Team Honiton
The girls were great went all out to…
The girls were great went all out to get me on a cruise holiday which was potentially sold out.were great and found a suitable room on said cruise…. It made us very happy
26 July 2026
Reply from Hays Travel - Honiton
Thank you for your wonderful feedback! We are so pleased to hear that our team went above and beyond to secure your cruise holiday and found a suitable room for you.
A very happy visit
A very happy visit! Delightful and efficient help in securing my overnight booking.
26 July 2026
Reply from Hays Travel - Honiton
Thank you so much for your kind review. I am so pleased that we were able to assist you in your over night hotel. I hope you have a lovely time away on your cruise. Imogen & Team Honiton :-)
Top service
Outstanding service from Christie at Hays (Honiton). Very quick turn around on re-booking River cruise. Much appreciated 👏👏👏
25 July 2026
Reply from Hays Travel - Honiton
Thank you for the lovely review . We hope you have a wonderful time away :-)
Quick and easy experience
Extremely friendly and efficient made booking our holiday so easy.
15 July 2026
Reply from Hays Travel - Honiton
Thank you so much for your review. I hope you have a wonderful time in Majorca and look forward to seeing you again.
Reply from Hays Travel - Honiton
Thank you so much for this lovely review! I am glad that you had a good experience and we could help in booking your holiday. We hope you have a lovely time and look forward to helping you more in the future - Lexi and the team at Hays Travel Honiton
Holiday 2026
The initial quote sent through to us, increased in price within less than 48 hours but when we found a comparable offer. Hays was happy to honour it for us. They also sorted out and added in our airport parking. Very happy with the service received.
21 July 2026
Reply from Hays Travel - Honiton
Thank you so much for this lovely review! Our pricing is live and subject to change however we are always happy to find you an alternative option. We are glad we could find you your perfect holiday and hope you have a lovely time - Lexi and the team at Hays Travel Honiton
Samatha in honiton needs a pay rise !!
Samatha in honiton needs a pay rise !!!
She’s an absolute first class employee .
My husband unfortunately has stage 4 cancer and we decided to have a holiday together without the children . We booked the holiday on line . I was struggling to get travel insurance .
I popped into the honiton branch for advice .
My husbands cancer has spread so time is sadly not on our side .
Sam sorted out insurance and a Hire car for us
We aim to go away again I may 2027 and we will just let Sam deal with everything, booking the holiday through hayes travel .
I can’t thank her enough
Please please thank her . She’ll remember us I’m sure xx
11 July 2026
Reply from Hays Travel - Honiton
Wow what a lovely kind review, thank you so much it was a pleasure being able to help you arrange your trip and make sure everything was covered so you can have a worry free trip and please do not hesistate to contact me with any future holiday or queries :-) Kindest regards Samantha
A short call to the Honiton branch.
A short call to the Honiton branch, today Christie was our contact,a brief discussion about our choices, soon had the computer keyboard working for us.
Options passed back and forth, until every box was ticked.
As always with this store, faultless and efficient, we go nowhere else as “nobody does it better”
The best recommendation we can give is, we will be back soon.
14 July 2026
Reply from Hays Travel - Honiton
Thank you so much for your lovely review. I hope you had a wonderful wedding day yesterday and we look forward to seeing you again soon.
Very friendly and helpful in arranging…
Very friendly and helpful in arranging our cruise
12 July 2026
Reply from Hays Travel - Honiton
Thank you so much for your review. Wow, what an amazing cruise you have to look forward too! We hope you enjoy it and look forward to seeing you again soon.
Always helpful.
We know we can trust our local branch to always help organise our holiday for us. They are fantastic.
11 July 2026
Reply from Hays Travel - Honiton
Thank you for your wonderful feedback! We are so pleased to hear that you trust us organize your holidays and that you find our team fantastic.
Kind Regards
Hays Travel Hastings
Spoke with Sam at Honiton who did…
Spoke with Sam at Honiton who did wonderfully well getting me exactly what I wanted despite the fairly short notice. Well done!
11 July 2026
Reply from Hays Travel - Honiton
Thank you for taking time to send such a lovely review i am si pleased with getting ur Guernsey trip confirmed and look forwad to seeing you when you collect your documents, Sam
We received excellent service…
We received excellent service throughout. From selecting our location, hotel, flights and price. The staff (LEXI) was professional and very helpful.
8 July 2026
Reply from Hays Travel - Honiton
Thank you for your lovely review! We are so pleased to hear that you received excellent service and found our team member to be professional and helpful throughout your booking process.
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - Honiton
Thank you for your review.
We hope you have an amazing time on your cruise and look forward to seeing you again soon.
Booking a flight
I only went in to see if they called help me too book a flight and Imogen was so helpful thank you
27 June 2026
Reply from Hays Travel - Honiton
Thank you so much for your review. We hope you have a great time in Spain and look forward to seeing you again.
The staff were very helpful and…
The staff were very helpful and knowledgeable. Lexi made booking our holiday an enjoyable experience.
19 June 2026
Reply from Hays Travel - Honiton
We're so glad our team made booking your holiday enjoyable. Thank you for your review
Kind Regards
Hays Travel
Brilliant service
27 June 2026
Reply from Hays Travel - Honiton
Thank you so much for your kind review we are so pleased you found the service brilliant we hope your looking forward to your holiday :-)
Hays travel Honiton are very…
Hays travel Honiton are very reliable,friendly and efficient. They do their very best to find the holiday you would like. They guide you through every step leading up to your holiday. When you return They are eager to know if all was well. I would use Hays 100% every confidence in everything they do.
17 June 2026
Reply from Hays Travel - Honiton
Thank you for your wonderful feedback! We are so pleased to hear that our team provided reliable, friendly, and efficient service. We appreciate your review and looking forward to helping you with your future holiday plans :)
Kind Regards
Hays Travel
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