Washable was knowledgeable, polite and very helpful. We initially wanted to book next July's holiday, which we did and then we talked of another holiday this year and Tasha found us a perfect destinat... See more
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See what reviewers are saying
Another holiday booked. The well trained and friendly staff went the extra mile to get this one over the line. If you are looking for holiday ideas,here's the place to go.
Company replied
Very helpful. We knew a lot about what we wanted from the visit but the help and information was great and we were able to go ahead and book ensuring we got the right holiday at the best price
Company replied
Natasha, the agent had already helped me select 3 hotels to consider which I went away with then returned once I’d done further research on them and selected the one I wanted. She then efficiently wen... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
897 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good customer service
Very good customer service, nothing to much trouble every step if the way
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you all have an amazing time in Kefalonia :)
Not one holiday, but two!
Washable was knowledgeable, polite and very helpful. We initially wanted to book next July's holiday, which we did and then we talked of another holiday this year and Tasha found us a perfect destination so we booked for September. All this a coffee and a great, friendly input from Cheryl made our visit perfect, as always.
29 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review! It's always a pleasure and I hope you both have an amazing time in Greece on both of your trips :) Tash
Another holiday booked.
Another holiday booked.
The well trained and friendly staff went the extra mile to get this one over the line.
If you are looking for holiday ideas,here's the place to go.
30 July 2026
Reply from Hays Travel - Ilkeston
Thank you for leaving us a lovely review and for recommending us to others - it is always very much appreciated - Cheryl :)
First class service all was explained…
First class service all was explained to a very high quality 👏 all questions asked and answered. No rushing very relaxed keep up the good work.
30 July 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave me such a lovely review :) it was a pleasure to meet you both and I look forward to helping you tick more bucket list destinations off the list in the future - Cheryl
Fantastic customer service 👏
Fantastic customer service 👏
Thanks very much for making it so easy to book our holidays.
28 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the review! I hope you have an amazing time in Zante :)
Cruise
Staff very helpful and knowledgeable and very happy to look at different options, to get the best price for us
28 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I'm glad we managed to get you something all sorted and I hope you have an amazing time on your cruise! :)
Very helpful
Very helpful. We knew a lot about what we wanted from the visit but the help and information was great and we were able to go ahead and book ensuring we got the right holiday at the best price
26 July 2026
Reply from Hays Travel - Ilkeston
Thank you for leaving us such a lovely review, I'm glad we managed to get you something all booked and hope you have an amazing time!
Very helpful and understanding
Very helpful and understanding, couldn't do enough for us.
26 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a fab time away :)
Staff were great, informative and helpful.
Staff were great and informative. The whole process from enquiry to booking was brilliant, Cheryl was very helpful.
12 July 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave a review. We hope to see you back in branch soon with more magic tricks ;) Cheryl x
All the staff are very helpful
All the staff are very helpful, nothing is too much trouble. No matter how many times you call and ask questions they are very pleasant.
15 July 2026
Reply from Hays Travel - Ilkeston
Thank you for always booking with us. It is a pleasure to see you both. You know where we are for the next one. Thanks again Dawn :-)
I always book my cruises with Hayes
I always book my cruises with Hayes, they staff are very knowledgeable, make booking easy & the service is 2nd to none
12 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review! I hope you all have an amazing time on your cruise :) Tash
Hi all way helpfully when you walk in…
Hi all way helpfully when you walk in shop and booking your holiday friendly service all the time
9 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you all have an amazing time in Lanzarote :)
Amazing as always
Amazing as always, staff are very helpful and nothing is too much trouble. Wouldn't go anywhere else they always get us the best deals. Thank you Ilkeston staff.
14 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the such kind review! It's always a pleasure and I hope you have an amazing time on your River Cruise!! :) Tash
Spoke to Ruby on the phone, usually like to go into fa e to face. She was brilliant and got the holiday all booked, so thank you
Spoke to Ruby on the phone, i normally go into Ilkeston Hayes. The service was brilliant and got the holiday i was after all booked 😀 🙌
13 July 2026
Reply from Hays Travel - Ilkeston
Hi lovely, thankyou for this nice review! I'm glad we could get it sorted for you :) Ruby xx
Always recieve a warm welcome
Always recieve a warm welcome, they remember us from previous bookings we've made in the past.
Very efficient and help find the holiday we're looking for, wouldn't go anywhere else . Thankyou again.
12 July 2026
Reply from Hays Travel - Ilkeston
Thank you for such a lovely review, it's always a pleasure. I hope you have an amazing time :) Tash
Very friendly and efficient staff
5 July 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a brilliant time in Tenerife :) Tash
Very friendly and helpful and explained…
Very friendly and helpful and explained everything well . Didn't rush us and we were sent lots of information which was easy to understand. This is my 3rd year booking with Hays
7 July 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave us a review. It is our pleasure to book your holidays for you, long may it continue - Cheryl :)
As usual a very good way to book a…
As usual a very good way to book a holiday. Very helpful and friendly staff making it an easy stress free experience. Thankyou
7 July 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave me a review, it is very much appreciated. I look forward to booking many more for you in the future - Cheryl :)
The lady Cheryl was amazing and found…
The lady Cheryl was amazing and found us the holiday perfect for 6 of us in 2027. All booked and deposit paid and everything written down what each individual has to pay. Amazing xx
5 July 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave such a lovely review. It really was a pleasure to book your family holiday for you. I look forward to booking many more in the future - Cheryl :)
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