Jo has been absolutely fantastic at securing us the best price available on our family cruise. She has made everything so simple & got us exactly what we asked for. If you want a genuine reliable serv... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always Jo and her team are polite professional and amazing. Nothing is too much trouble Thanks ladies
Jo is amazing! Fantastic service, so helpful, explains everything that’s need. Always keeps you informed and sends us on the best holidays
Jo is simply fantastic She blends efficiency and attentiveness -whilst never being pushy or impatient. I’ve just booked a surprise trip for my husband and she’s been supportive, helpful and disc... See more
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo Nelson, PR8, Southport, United Kingdom
- 07970889532
5.0
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always Jo and her team are polite…
As always Jo and her team are polite professional and amazing.
Nothing is too much trouble
Thanks ladies
13 July 2026
Jo is amazing
Jo is amazing! Fantastic service, so helpful, explains everything that’s need.
Always keeps you informed and sends us on the best holidays
13 July 2026
Fabulous experience booking my holiday
I wouldn’t trust anyone but Jo Nelson to book my holiday. Her knowledge & professionalism make the whole process stress free and enjoyable.
5 July 2026
As always Jo is quick to respond and…
As always Jo is quick to respond and can answer all questions asked. Amazing service and price . Thanks Jo
28 June 2026
Holiday Search
Jo, is always so helpful and nothing is ever too much! 😊Fantastic Service , always lovely, friendly and helpful.
I will be sure to book my future holidays with her, thanks so much Jo. X
26 June 2026
Great advice and knowledge from Jo
Great advice and knowledge from Jo. Makes booking so easy
14 June 2026
We gave Jo a different request
We gave Jo a different request, instead of the normal couples holiday, Price given and agreed. All completed in no time . Excellent service as usual
7 June 2026
Great service & answered all my…
Great service & answered all my questions quickly
Fab deal too!
Was able to pick the actual cabin we wanted (was recommended by a friend)
Everything was done online at times that fitted in with my schedule - no having to troop in to a shop
Will definitely use again & looking forward to our cruise ☺️
2 May 2026
Jo was exceptionally helpful
Jo responded quickly and took on board my requirements. Very helpful and explained the process very well
2 May 2026
Jo is an absolute star!!
Jo has been absolutely fantastic at securing us the best price available on our family cruise. She has made everything so simple & got us exactly what we asked for. If you want a genuine reliable service & to speak to actual person then look no further than Jo. Will be using her for all our cruises from now on, excellent all round x
1 May 2026
We always book our holidays with Jo
We always book our holidays with Jo , extremely knowledgeable, helpful and friendly
26 April 2026
Excellent service provided by Jo Nelson
Jo Nelson responded to my request for a price on a cruise immediately. Giving detailed information and price within minutes.
She booked our trip and took payment quickly and efficiently, I would definitely recommend her and book future holidays with her thank you Jo .
13 April 2026
Lovely customer service
Lovely customer service. Jo really kept me informed and got me a great deal thanks
26 March 2026
Jo Nelson Hayes travel agent
Really easy process, not left long with quotes for what I wanted.
23 February 2026
Jo rang at an arranged time and matched…
Jo rang at an arranged time and matched another quote we had been given.
We have booked with jo before so felt happy dping this.
Very knowledgeable and was able to offer us exactly what we wanted
Will definately be booking again
21 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.