Tracey and John were fantastic from the minute I contacted them making sure we got the right holiday for us. Will definitely be booking more holidays in the future with Tracey and John
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See what reviewers are saying
An absolutely seamless process booking with John and Tracey Ann. They were so helpful in getting our holiday booked for pur 20th wedding anniversary 🙌
Company replied
Always an easy process booking with John and Tracy. They are very knowledgeable and nothing is ever a problem.
Company replied
John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. T... See more
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Company details
- #22 of 199 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant John Hernan, ML1, Motherwell, United Kingdom
- 1698616054
4.9
Excellent
129 reviews
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Always an easy process booking with…
Always an easy process booking with John and Tracy. They are very knowledgeable and nothing is ever a problem.
15 July 2026
Unprompted review
Reply from Hays Travel - John Hernan
Hi Sarah
Thank you for these kind words, we love booking your holidays and getting you a good deal.
Have a fantastic holiday when it comes.
John and Tracey Ann xx
John and Tracey ann are always happy to…
John and Tracey ann are always happy to help what ever you are looking for
9 July 2026
Reply from Hays Travel - John Hernan
Hi guys
Thank you once again for leaving a review, it helps other see that we are look after our customers and thank you for booking with us again.
We really appreciate it.
John and Tracey Ann xx
Tracey and John were fantastic from the…
Tracey and John were fantastic from the minute I contacted them making sure we got the right holiday for us. Will definitely be booking more holidays in the future with Tracey and John
5 July 2026
Reply from Hays Travel - John Hernan
Hi Ann Marie
Thank you so much for this lovely review, it was a pleasure finding you the right holiday and the right price.
Look forward to finding you holidays in the future.
Tracey Ann xx
Tracey and john have been wonderful…
Tracey and john have been wonderful will definitely be booking my holidays through them again
11 July 2026
Reply from Hays Travel - John Hernan
Hi Zoe
Thank you for your wonderful review.
We look forward to helping you book your holidays again in the future
John and Tracey Ann
An absolutely seamless process booking…
An absolutely seamless process booking with John and Tracey Ann. They were so helpful in getting our holiday booked for pur 20th wedding anniversary 🙌
7 July 2026
Reply from Hays Travel - John Hernan
Hi Damien
Thank you so much for this lovely review and it was a pleasure organising your holiday to celebrate your 20th wedding anniversary.
It's thing like this that make us realise we have the best job in the world!
John and Tracey Ann xx
John was so helpfull he made the booking…
Jon was so helpfull he made the booking experience so easy and explained derails
30 June 2026
Reply from Hays Travel - John Hernan
Thank you so much for your review, we always appreciate customers taking the time to leave us a review.
John and Tracey Ann xx
Perfect and effortless!
Perfect and effortless!
Our go to for every holiday.
Nothing is ever an issue!
Would give more than 5 stars if I could!
30 June 2026
Reply from Hays Travel - John Hernan
Hi Jo
Thank you so much, yet again for taking the time to leave a lovely review.
You know how much we love booking your holidays, I've lost count of how many you have booked with us!
We appreciate the 5 stars, if you wish we can speak to Trustpilot to see if they can go to 7 stars!!
John and Tracey Ann xx
Brilliant customer service
Brilliant customer service. Very helpfull and responded quickly.. 👏
20 June 2026
Reply from Hays Travel - John Hernan
Hi Robert
Thank you so much for this lovely review, we always appreciate it when people take the time to leave a review as it helps our small business.
John and Tracey Ann xx
This is my 2nd holiday booked by John…
This is my 2nd holiday booked by John and Tracey, got a very good deal 👍 very good with communication
10 June 2026
Reply from Hays Travel - John Hernan
Hi Lisa
Thank you so much for taking the time to leave this lovely review.
It was a pleasure once again finding you a holiday at a price that suited you.
Take care and thank you once again.
Tracey Ann xx
Amazing experience getting our family…
Amazing experience getting our family holiday booked in again. So so so helpful and polite. Some of the best people to book a holiday with. Never let us down. Couldn’t be more grateful☺️
12 May 2026
Reply from Hays Travel - John Hernan
Hi Kian
Thank you for taking the time to write this lovely review, we really appreciate it.
Have a great holiday when it comes.
John and Tracey Ann xx
Well what can I say???
Well what can I say???? Another 2 Holidays Booked Via John & Tracey Anne @ Hays Travel
First Class Service As Always
Very Helpful & Always Has Time To Answer Questions
1000% Definitely Recommend 👍👌👍👌👍👌
10 January 2026
Unprompted review
Reply from Hays Travel - John Hernan
Well what can we say Ian???, another amazing review from one of our amazing regular customers! and to top it all you are now considering a cruise!!
Thank you once again for trusting us to arrange your family's holidays, it's always a pleasure.
John and Tracey Ann xx
Absolutely amazing
Absolutely amazing. So easy to communicate and book with. The best prices. The whole process has been so smooth
29 April 2026
Reply from Hays Travel - John Hernan
Hi Lisa
Thank for taking the time to leave this lovely review, we really do appreciate it.
John and Tracey Ann xx
Excellent service!
Very quick reply. Concise information. Very helpful.
Booked holiday. Very good service!
22 April 2026
Always so helpful and knowledgeable
Always so helpful and knowledgeable. Nothing is ever too much trouble for them.
16 April 2026
One of the easiest and bestest…
One of the easiest and bestest experiences booking a holiday, made to feel and ease and secure
27 March 2026
Reply from Hays Travel - John Hernan
Hi Chantal
Thank you for this review, it was a pleasure getting your cruise for you and the kids, you will love it.
Regards,
John
Stress free holiday booking.
This is our second holiday booked through John and tracey and they make the experience so easy and manageable they keep in regular contact and send reminders for when plane bookings and tickets availability, when looking for holidays I always message these first.
24 March 2026
Reply from Hays Travel - John Hernan
Hi Calley
Thank you so much for this lovely review, it's always a pleasure booking your holidays.
We love it when nice people like you take the time to leave us a review, thank you once again.
Tracey Ann xx
The only people you need to book your holidays
I don’t think I will ever book a holiday without John and Tracey again. I think yesterday was the 5th holiday they have now helped me with. Their advice, quick responses, knowledge and friendly approach to their customers is unmatched anywhere else.
Thank you for always giving us an A* service.
18 March 2026
Reply from Hays Travel - John Hernan
Hi Liz
You are a star, thank you so much for your support as always.
It is a pleasure assisting you and making sure we get the right holiday for you at the right price.
Looking forward to booking your 6th holiday with us! 😀
John and Tracey Ann xx
5* experience as always
5* experience as always. Won't go else where now. Always the best prices and customer service. This is my 4th or 5th holiday and every time has been amazing. Very personal and polite. We even get xmas cards! Amazing 👏 highly recommended
15 March 2026
Reply from Hays Travel - John Hernan
Hi Danni
Thank you so much for taking the time to provide us with another amazing review.
It's always a pleasure booking your holidays and long may this continue!
Thank you once again Danni.
John and Tracey Ann xx
John & Tracy Anne Hernan what a team …
John & Tracy Anne Hernan what a team great advisors with a vast knowledge of the travel industry
I am delighted to have been able to book more than a few vacation trips with the expertise , advise and great communication from this “Power House “ duo
23 February 2026
Reply from Hays Travel - John Hernan
Hi Jackie
Thanks for this lovely review, we really appreciate you taking the time.
Enjoy your city break to Berlin.
John and Tracey Ann xx
Excellent service quick and easy
6 February 2026
Reply from Hays Travel - John Hernan
Hi Colette
Thank you so much for taking the time to write this review, we really do appreciate it.
Regards,
John and Tracey Ann
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