I wouldn’t book my holidays anywhere else. Francine is amazing. Always so friendly, helpful (and patient 🤗) when we are choosing our holidays. Amazing customer service every time. She goes above a... See more
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Another great service. Second time a group of us has booked through The Lovely Lucy! We tell her the destination & dates and she delivers every time & bearing in mind she has to accommodate differen... See more
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Booking our first cruise with no clue what to do or where you start. We were looked after by Lucy, who took us through the whole process and itinerary, from overnight hotel stay, parking, picking a c... See more
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Fantastic customer service from Charlene at the Kirby branch. Really clear and consice information. Made the whole experience stress free! Why have I not booked through Hayes travel before????! So sim... See more
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Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
923 reviews
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lovely girls in the kirkby store…
lovely girls in the kirkby store charllotte very helpful always book hols in here
25 July 2026
Reply from Hays Travel - Kirkby
shirley brocklehurst,
Thank you for your fantastic 5-star review! We are so pleased to hear that you always have such a positive experience with our team. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel
I wouldn’t book my holidays anywhere…
I wouldn’t book my holidays anywhere else. Francine is amazing. Always so friendly, helpful (and patient 🤗) when we are choosing our holidays. Amazing customer service every time. She goes above and beyond every time. I could not recommend her and the girls in the Kirkby shop enough. Thank you again Fran
23 July 2026
Reply from Hays Travel - Kirkby
It's fantastic to know that you consistently receive amazing customer service and that our team goes above and beyond for you. We truly appreciate your loyalty and kind words.
Thanks
Hays Travel Kirkby
very polite and helpful really glad i…
very polite and helpful really glad i went there the young lady who served me was polite and could not do enough for megot me a really good dealfor my holiday and i will definitely use hays trave for my future holidays thank you .
23 July 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our colleague provided such excellent service and helped you find a great deal for your holiday. We truly appreciate your kind words and look forward to assisting you with future travels.
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that our team was very patient and helpful.
Thanks
Hays Travel Kirkby
Always lovely staff very friendly …
Always lovely staff very friendly wouldn't book anywhere else for a holiday
15 July 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful review! We are so pleased to hear that you always find our staff lovely and friendly.
Thanks
Hays Travel Kirkby
Just a quick phone call and Charlotte found us a holiday we called in and sorted out our details faboulous service
Quick and easy Charlotte was so helpful and answered all our questions we phoned first and she came up with the holiday we wanted a quick visit to the shop and we booked it great service thanks Charlotte
22 July 2026
Reply from Hays Travel - Kirkby
We love hearing your feedback ,that our colleague was helpful and answered all your questions, making your booking quick and easy. We appreciate your kind words.
Thanks
Hays Travel Kirkby
Hays travel Kirby are always happy to…
Hays travel Kirby are always happy to help in anyway , they can
Only book my holiday through them 😊
22 July 2026
Reply from Hays Travel - Kirkby
We are grateful to hear that you always have a positive experience with us and appreciate your loyalty.
Thanks
Hays Travel Kirkby
Always use hays helpful staff always do…
Always use hays helpful staff always do their best no complaints
21 July 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our staff are always helpful and do their best for you. Your positive feedback is greatly appreciated.
Thanks
Hays Travel Kirkby
Helped us choose a cruise for next…
Helped us choose a cruise for next year. Helped in choosing cabin. Was very pleasant and helpful
19 July 2026
Reply from Hays Travel - Kirkby
Thank you so much for your wonderful feedback. We are glad to hear that we were able to help you choose the perfect cruise and cabin for your next year's adventure. We appreciate your kind words.
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We are so pleased to hear that our team was helpful, pleasant, and friendly. Hope to see you in store soon
Thanks
Hays Travel Kirkby
Called in on the off chance of a little…
Called in on the off chance of a little 4 day break to anywhere, the young lady found us a lovely 4 day break which is exactly what we wanted, bnb 2and a half hour flight at the med playa bali in benalmadena, told us about it took payment and gave us all the paperwork and we were off the next day, we had a lovely little break and we thank hays for providing a brilliant service,
14 July 2026
Reply from Hays Travel - Kirkby
We are thrilled to hear that we were able to find you the perfect last-minute getaway and that you had such a lovely break.
Thanks
Hays Travel Kirkby
They just get it right 👍
8 July 2026
Reply from Hays Travel - Kirkby
James,
We're so glad to hear we hit the mark for you! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Another great service ⭐️⭐️⭐️⭐️⭐️
Another great service. Second time a group of us has booked through The Lovely Lucy!
We tell her the destination & dates and she delivers every time & bearing in mind she has to accommodate different departure airports! She has absolutely nailed it with the brief this time & found us some amazing hotels in Thailand for a multi centre holiday. She will always be our first port of call ⭐️⭐️⭐️⭐️⭐️
13 July 2026
Reply from Hays Travel - Kirkby
Debbie Samuels,
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you've had another great experience with us and that we consistently deliver on your travel needs, even with different departure airports. It's fantastic to know that we've found you amazing hotels in Thailand for your multi-centre holiday. We truly appreciate your loyalty and look forward to being your first port of call for all your future adventures!
Kind Regards
Hays Travel
Lucy was just amazing
Lucy was just amazing sorting our holiday to Thailand
We had the poor girl up the wall and she worked really hard to get us exactly what we wanted
Thank you Lucy for all your hard work
14 July 2026
Reply from Hays Travel - Kirkby
PAula,
Thank you so much for your wonderful review! We are so pleased to hear that our colleague worked hard to get you exactly what you wanted for your holiday. We really appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Kirkby
So happy we were so helpful at the time of booking. See you in store again soon.
Thanks
Hays Travel Kirkby
Always book with hays Kirkby its so…
Always book with hays Kirkby its so easy and staff so friendly very knowledgeable wouldn’t go anywhere else 👏
9 July 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful review! We are so pleased to hear that you find booking with us easy and our staff friendly and knowledgeable. We truly appreciate your loyalty!
Thanks
Hays Travel Kirkby
Fantastic customer service from…
Fantastic customer service from Charlene at the Kirby branch. Really clear and consice information. Made the whole experience stress free! Why have I not booked through Hayes travel before????! So simple!! I also got a great deal on the holiday we wanted! Thank you!! ❤️
8 July 2026
Reply from Hays Travel - Kirkby
Tracey Smith,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your experience was stress-free and that you secured a great deal. We appreciate you choosing us!
Kind Regards
Hays Travel
Good positive experience
Good positive experience
Megan very helpful as first time booking a cruise
7 July 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in assisting you with your first cruise booking. We hope you have a fantastic trip!
Thanks
Hays Travel Kirkby
Brilliant service from Francine at…
Brilliant service from Francine at Kirkby branch once again
7 July 2026
Reply from Hays Travel - Kirkby
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you received brilliant service once again
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
Grateful so much for your kind words! We are delighted to hear that you had such a positive experience with our team member.
Thanks
Hays Travel Kirkby
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