Helpful research on hotel prices and supplying details, Chloe and Staff call back as promised and good service on actual booking. Feel comfortable and assured when booking through Hays.
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Visted a few times until we found the right holiday for us. Mikki who we dealt with was very helpful polite talked us through everything
Our visit to hays travel was great,lisa who dealt with us was brilliant, thorough,patient, really helpful and listened to what we asked for....and yeh she spotted a bargain,which we booked.very happy.... See more
Company replied
Chloe was amazing. So helpful. We are both disabled and hubby is a wheelchair use. We wanted to book a special cruise and she was able to answer all our questions and provide us with 3 choices. We... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
671 reviews
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Make booking Easy
Helpful research on hotel prices and supplying details, Chloe and Staff call back as promised and good service on actual booking.
Feel comfortable and assured when booking through Hays.
19 July 2026
The right holiday
Visted a few times until we found the right holiday for us. Mikki who we dealt with was very helpful polite talked us through everything
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff are happy to help.
Staff are happy to help.
We had Lisa again to do our booking .there no pressure, very understanding to what you want out of a holiday.very happy with the service.
19 July 2026
Reply from Hays Travel - Longton
Thank you for your wonderful feedback! We are so pleased to hear that i provided such a positive experience for your holiday booking.
Kind Regards
Lisa
Very helpfull staff Honor went above…
Very helpfull staff Honor went above and beyond to choose our perfect getaway ...
24 July 2026
Reply from Hays Travel - Longton
Hi Neil,
Thank you for your kind comments, we are glad you are happy with the service in branch and hope to see you again soon
Thanks
Honor
The shop was busy and i had a lot of…
The shop was busy and i had a lot of questions but it was dealt with patiently and efficiently. Very good.
17 July 2026
Reply from Hays Travel - Longton
Hi Karen,
Thanks for your kind feedback! We hope to see you again soon!
Thanks
Chloe
Our visit to hays travel was great,lisa…
Our visit to hays travel was great,lisa who dealt with us was brilliant, thorough,patient, really helpful and listened to what we asked for....and yeh she spotted a bargain,which we booked.very happy.
16 July 2026
Reply from Hays Travel - Longton
Hi Gillian,
Thank you for your kind comments, we are glad you were happy with your experience in branch and hope to see you again soon!
Thanks Lisa
HAYS TRAVEL (Longton),
We've used Hays Travel (Longton) for all our holidays, we've just got back from Cyprus 3 weeks ago (fantastic time) the staff are really nice and friendly, and do everything for you to get your perfect holiday, we've already booked a holiday with them for next year, definitely recommend them,
15 July 2026
Reply from Hays Travel - Longton
Hi Christopher,
Thank you for your kind feedback and I hope to see you again soon!
Thanks Alayna
A greatAn excellent experience with clohe she…
An excellent experience with clohe she made booking so easy and very professional
19 July 2026
Reply from Hays Travel - Longton
thank you so much for your lovely review i am so glad you found it so easy! if theres every anything you need dont hesitate to ask! :)
kindest regards,
Chloe
Reply from Hays Travel - Longton
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you received excellent service and we look forward to welcoming you back again.
Kind Regards
lisa
Very friendly & cooperative atmosphere…
Very friendly & cooperative atmosphere Aidan made our experience so comforting we ended up booking 2 holidays with you. One as early as 10days away & another for a family of 4 for September 2027
15 July 2026
Reply from Hays Travel - Longton
Hi Alan, Wow thank you for booking 2 holidays with us and thank you for your kind review on Aidan's service. I will pass on your kind words to him - Thanks Mikki :)
Chloe was amazing
Chloe was amazing. So helpful. We are both disabled and hubby is a wheelchair use. We wanted to book a special cruise and she was able to answer all our questions and provide us with 3 choices. We are now very excited and looking forward to a Mediterranean cruise at Xmas. Nothing was too much trouble. Thank you
17 July 2026
Reply from Hays Travel - Longton
Hi Karen, Thank you for this amazing review on Chloe's service. I am so glad she was able to find a cruise suitable for you both. I will pass on your kind words over to Chloe. - Thanks Mikki :)
Alex made the process very simple for…
Alex made the process very simple for us and explained everything fully to us. She was extremely helpful and very pleasant and easy to get along with.
17 July 2026
Reply from Hays Travel - Longton
Hi Karen, thank you for taking the time to write a review about your experience with Alex. I will make sure to pass on your lovely words - Thanks Mikki :)
The lady that helped me to book our…
The lady that helped me to book our holiday she was so helpful her name was alayna. Never booked a lodge holiday before she helped me so much
14 July 2026
Reply from Hays Travel - Longton
Thank you so much for your wonderful review! We are delighted to hear that I was so helpful in assisting you with booking your first lodge holiday. Hope you have a great time!
Kind Regards
Alayna
The staff were once again very…
The staff were once again very knowledgeable and had time to get the holiday which was correct for us. Lisa was again very good
5 July 2026
Reply from Hays Travel - Longton
Thank you for your wonderful feedback! We are so pleased to hear that i could deliver great service yet again for you!
Kind Regards
Lisa
Lovely experience
Alayna was very good with us. She was knowledgeable and patient. She took time with us even though the shop was very busy.
12 July 2026
Reply from Hays Travel - Longton
Thank you for your amazing review! I am so happy you found my service so good and please consider using us for your next holiday
Kindest regards,
Alayna
Reply from Hays Travel - Longton
Thank you for your lovely review! I am so happy you liked my service and would come again for your next fab holiday!
Kind Regards
Alex
Reply from Hays Travel - Longton
Hi Tim,
Thank you for your kind feedback
Thanks
Alayna
Wonderful work by all team especially…
Wonderful work by all team especially Alex who persevered with our booking after there were conflicting prices for P&O cruise.
30 June 2026
Reply from Hays Travel - Longton
Hi Frank,
Thank you for your kind feedback, we are so glad you came back in and we hope to see you again soon
Thanks
Alex
Spot on .
Our holiday was booked fast and efficient very professional staff all in all a very enjoyable experience a big thank you to everyone at the Longton branch.Spot
9 July 2026
Reply from Hays Travel - Longton
Hi Mr Reeves,
Thank you for your kind feedback and we hope to see you again soon!
Thanks
Kerry
Reply from Hays Travel - Longton
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found me to be helpful and that nothing was too much trouble.
Kind Regards
Alex
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