Hays Travel - Lytham Reviews 

724
TrustScore 5 out of 5

4.9

48 Clifton Street, FY8 5EW Lytham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My Wife and I visited Hays travel to book a cruise to Japan, the whole booking process went very smoothly thanks to Cami who guided us throughout the entire process. Cami was very knowledgeable and th... See more

Company replied

Rated 5 out of 5 stars

In this day of tech it is reassuring that there are still people you can talk to and chat through options which as a solo traveller was extremely helpful. Jayne was great :)

Company replied

Rated 5 out of 5 stars

We had already spoken to Jayne on the telephone. She came back with full details of our requirements, via e-mail as requested. We called in the Branch next day, saw Jayne straight away and she made... See more

Company replied

Rated 5 out of 5 stars

We were taken care of by Ebony at Hays Travel Agents in Lytham and were looking to spend a holiday in Menorca. Ebony was very helpful and gave us a run down of various aspects of the hotel which w... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 48 Clifton Street, FY8 5EW, Lytham, United Kingdom

  • 01253808240

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(724)

126,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff friendly not pushy ɓut…

Staff friendly not pushy ɓut knowledgeable.

19 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Annie Empey,

Thank you for your wonderful feedback! We are so pleased to hear that you found our staff to be friendly and knowledgeable. We appreciate you taking the time to share your positive experience.

Kind Regards,
Hays Travel Lytham

Rated 5 out of 5 stars

Laura is amazing and she gave us such a…

Laura is amazing and she gave us such a great deal. Lovely dealing with a travel agent face to face. And they are great in the Lythsm office

25 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Mrs sally anne lockhart,

Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague provided such a great deal and that you enjoyed dealing with our team face-to-face.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Jayne at your Lytham branch was very…

Jayne at your Lytham branch was very helpful

23 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Adam Canham,

Thank you for your kind review. We are so pleased to hear that our team member at the Lytham branch was able to provide such helpful service.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Cami was amazing

Cami was amazing - very efficient, great experience. Would definitely recommend!

22 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Hello Susan,

Thank you for your wonderful feedback! It Was a pleasure to help you book your holiday.
Many Thanks
Cami

Rated 4 out of 5 stars

The staff have fantastic knowledge of…

The staff have fantastic knowledge of the area we want to visit and are always honest about good and bad points of the hotel etc.

15 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Deborah,

Thank you for your wonderful feedback! We are so pleased to hear that our team's knowledge and honesty were helpful in planning your visit.

Kind Regards
Hays Travel lytham

Rated 5 out of 5 stars

The member of staff ( Camillae McArdle…

The member of staff ( Camillae McArdle was very professional and helped us with our booking , she was very pleasant and friendly

18 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Hello Lindsey ,

Thank you for your wonderful feedback! It was a pleasure assisting you with your booking. We are delighted to hear that you had such a positive experience.

Many Thanks
Cami

Rated 5 out of 5 stars

In this day of tech it is reassuring…

In this day of tech it is reassuring that there are still people you can talk to and chat through options which as a solo traveller was extremely helpful.

Jayne was great :)

18 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Thanks so much for taking the time to write your review, as always, it was an absolute pleasure helping you book another fabulous holiday!
See you soon,
Jayne

Rated 5 out of 5 stars

Camillae was very pleasant and helpful

Camillae was very pleasant and helpful, she got everything sorted very quickly, it was a pleasure to get our holiday done with her

17 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Hello Adrian,

Thank you so much for your wonderful feedback! It Was a pleasure helping you with your holiday .
Many Thanks
Cami

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative. Friendly staff

16 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Glynis,

Thank you for your wonderful review! We are so pleased to hear that you found our team to be helpful, informative, and friendly. We truly appreciate your kind words.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

All the travel advisors are patient and…

All the travel advisors are patient and knowledgeable

6 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

|Carole Winters,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our travel advisors to be patient and knowledgeable. Your kind words are greatly appreciated.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

A visit to Hays travel.

My Wife and I visited Hays travel to book a cruise to Japan, the whole booking process went very smoothly thanks to Cami who guided us throughout the entire process. Cami was very knowledgeable and thanks to her we left the shop feeling very confident and looking forward to our holiday.

11 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Ron Sharples,

Thank you for your wonderful review! We are so pleased to hear that the booking process for your Japan cruise went smoothly and that you felt confident and excited for your holiday.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Really helpful did the best they could…

Really helpful did the best they could to get us the best deal

2 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

We are so pleased to hear that we were able to assist you in finding a great deal.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

LfulThe staff were very polite and help

The staff were very polite and help

9 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

PamelaLamb,

Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be polite and helpful. We appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

All good

All good - staff very helpful and friendly.

7 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Steve Kendall,

Thank you for your fantastic 5-star review! We are so pleased to hear that you found our staff to be very helpful and friendly. Your feedback is greatly appreciated.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Iwas attended to by a young lady called…

Iwas attended to by a young lady called Cami who made the booking of my holiday a pleasure with the upmost efficiency.

4 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Anthony Scarlett,

Thank you for your fantastic review! We are so pleased to hear that your experience with Cami was a pleasure and that our team member was efficient in arranging your holiday.

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Booking next year's holiday

Really easy to book the holiday Ebony was really helpful showing us the hotel on the screen and we got exactly what we were looking for.

5 August 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Michael,

Thank you for your wonderful feedback! We are so pleased to hear that the booking process was easy and that you found exactly what you were looking for with our travel agent Ebony. We hope you have a fantastic holiday!

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, Cami listened to what we wanted and found the perfect cruise for us. She couldn't do more.

29 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Thank you John it was a pleasure to help book your caribbean Cruise , We looking forward to seeing you in the shop again soon . Many Thanks Cami

Rated 5 out of 5 stars

Our holiday booking was done very…

Our holiday booking was done very professionally & all options were discussed as to the best value. Our agent was very friendly & helpful. Our dog even got a treat :)

28 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Susan,

Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we could help you find the best value. We're especially happy your dog enjoyed the treat! Many thanks Cami

Kind Regards
Hays Travel Hastings

Rated 5 out of 5 stars

Always a brilliant service at hays…

Always a brilliant service at hays travel, I wouldn’t book anywhere else

25 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

Elaine Speirs,

We are so pleased to hear you consistently receive brilliant service. Your loyalty means a great deal to us!

Kind Regards
Hays Travel Lytham

Rated 5 out of 5 stars

Excellent customer service very patient…

Excellent customer service very patient your member of staff a credit to your branch/company.

24 July 2026
Hays Travel - Lytham logo

Reply from Hays Travel - Lytham

John,

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with Ebony . We always strive to provide excellent support to all our customers.

Kind Regards
Hays Travel Lytham

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look