Just returned 2 weeks ago from marie's recomended maldives holiday.She got everything i needed in one package..it was so good iv booked this week a duplicate experience for next year.she made my dream... See more
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Marie was great. Weren't entirely sure what we wanted for our Costa Rica trip. She presented a variety of options to enable us to determine the right itinerary for us. Very efficient and easy to deal... See more
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We cannot recommend Marie enough. We have been working with Marie for many years now, for all our family holidays and couple breaks away. Returning from a recent family holiday in Mallorca, also... See more
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Weve always book holidays via a large company, however hays was recommended to us on our recent holiday to jamaica. After looking I got speaking to an agent called Marie, who was an absolute delight... See more
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Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Marie Marshall, RM11, Hornchurch, United Kingdom
- 1708875815
4.9
Excellent
137 reviews
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Excellent experience - excellent consultant
Excellent experience - good communication and very efficient.
Good value for money
Fantastic travel consultant
11 August 2026
Reply from Hays Travel - Marie Marshall
Thanks Nicky that's really appreciated, & it was my absolute pleasure to help, you will both love this safari trip!
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Another exceptional booking experience!
We cannot recommend Marie enough. We have been working with Marie for many years now, for all our family holidays and couple breaks away. Returning from a recent family holiday in Mallorca, also booked by Marie, we contacted her again to look into booking a couple’s break for a special birthday next year. Marie listened carefully to our budget, style and wishlist and using her knowledge and expertise recommended an absolutely amazing hotel in Greece, which we booked immediately!
Additionally, prior to leaving for our recent family holiday, we noticed an error with our pre-booked seats. Marie immediately contacted the airline to rectify the situation within minutes - a truly professional service!
Marie strives to help us choose the right holidays, with no pressure to book, which is why we continue to return to her again and again. Marie always goes above and beyond and provides a friendly and efficient service from start to finish. Furthermore, Marie was the first call we made when deciding to renew our wedding vowels in Jamaica next year. Each step of the process has been seamless, from the initial booking to contacting the hotel with our requests. All of our guests that are attending have also booked with Marie.
If you want a tailored, high-end travel experience without the burnout of planning, book with Marie immediately - you will not be disappointed! She is a true asset to Hays Travel!
7 August 2026
Reply from Hays Travel - Marie Marshall
Ahh David & Kate, I can't thank you enough for taking the time out to write this review, it is truly appreciated. It really is my absolute pleasure to help you all:)
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Booked to go again 2 weeks after landing
Just returned 2 weeks ago from marie's recomended maldives holiday.She got everything i needed in one package..it was so good iv booked this week a duplicate experience for next year.she made my dream marriage proposal happen and helped with the arrangements.perfect service is rare now a days.
7 August 2026
Reply from Hays Travel - Marie Marshall
Ahh Jay thank you so much for taking the time out to write this review, it really is appreciated, it is always my absolute pleasure to help you:)
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie was amazing!and very patient
Marie was amazing!and very patient! and is always eager and willing to find us our perfect holiday!😎
30 July 2026
Reply from Hays Travel - Marie Marshall
Thank you Tess so much, that really is appreciated, & it was my absolute pleasure to help, you will both love it there:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie was great
Marie was great. Weren't entirely sure what we wanted for our Costa Rica trip. She presented a variety of options to enable us to determine the right itinerary for us. Very efficient and easy to deal with.
22 July 2026
Reply from Hays Travel - Marie Marshall
Thanks so much Adam, it really is appreciated, & it was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Fast & efficient service
Once again, great service from Marie @ Hayes. From seeing her advertised post, booking was completed within the hour.
7 June 2026
Reply from Hays Travel - Marie Marshall
Thanks Nic, that's really appreciated:) It was my absolute pleasure to help, you're all going to have such a fab evening:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie was super helpful and found us…
Marie was super helpful and found us our dream honeymoon.
20 May 2026
Reply from Hays Travel - Marie Marshall
Ahh thank you so much Vicki, that's really appreciated, & it was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
We booked with Marie Marshall and she…
We booked with Marie Marshall and she was so helpful, provided all of the information we needed and made the whole thing seamless. Very quick responses and will definitely book through her again!
7 April 2026
Reply from Hays Travel - Marie Marshall
Thanks so much Haley for taking the time out to write this review, it really is appreciated, & it was my absolute pleasure to help you all:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie was amazing help with booking our…
Marie was amazing help with booking our holiday. She suggested multiple options, was very patient and took all our factors into consideration. Would highly recommend using Marie. Thank you! X
21 February 2026
Reply from Hays Travel - Marie Marshall
Thanks so much Ellie, it really is appreciated, & it was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie is a brilliant travel agent
Marie is a brilliant travel agent. Listened to our needs and what we wanted and managed the itinerary brilliantly even when there were a few challenges with getting the right hotel. Made me feel completely at ease and kept us up to date every step of the way. Highly recommend.
13 February 2026
Reply from Hays Travel - Marie Marshall
Ahh Thank you so much Elizabeth, we got there in the end:))
Your kind review is really is appreciated, & it honestly was my absolute pleasure to help.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Reply from Hays Travel - Marie Marshall
Aww thank you so much:)))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Fabulous customer service from Marie as…
Fabulous customer service from Marie as always!
12 February 2026
Reply from Hays Travel - Marie Marshall
Thanks Louise, really appreciate this & it was my absolute pleasure to be able to help you all again:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Always great customer service
Great customer service and professionalism from Marie at Hays Travel again. She always finds the best price and is reliable and knowledgeable.
11 February 2026
Reply from Hays Travel - Marie Marshall
Thanks Julia, I'm just so happy I was able to book the girls special birthday holiday:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
It’s the personal touch you receive with Marie/ Hayes
We have used Hayes before and been assisted by the amazing Marie. She is always able to offer us at least three options that fulfil our needy requirements. She is our go to every year.
24 January 2026
Reply from Hays Travel - Marie Marshall
Hi Lorraine, ahh thank you for finding the time to write a review for me, it's really appreciated:))
It's always a pleasure to help you all, and I do think you will all love Croatia so much.
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Reply from Hays Travel - Marie Marshall
Thanks Steve, always my pleasure to be able to help you both:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Very helpful and knowledgeable
Very helpful and knowledgeable. Gave great options whilst more than happy to look for more. Took all our requirements into account whilst sticking to budget! Quick service and no need to chase up - great customer service (very much appreciated these days). Thank you
17 January 2026
Reply from Hays Travel - Marie Marshall
Thank you so much Mel for taking the time out to write this review, it really is appreciated, & it was my absolute pleasure to help:)
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie is the best.
Marie is always professional and nothing is too much trouble.
I would not book my travel plans with anyone else.
14 November 2025
Reply from Hays Travel - Marie Marshall
Thank you so much Nicola, that's really appreciated, always my pleasure to help you:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Yet again Marie Marshal pulled out all…
Yet again Marie Marshal pulled out all the stop with another complex holiday.
3 couples from 3 destinations heading to Croatia for a surprise 70 birthday.
24 October 2025
Reply from Hays Travel - Marie Marshall
Thanks so much Mark, this review is really appreciated.
It's always my pleasure to help you all:))
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
Marie always goes above and beyond..
Marie always goes above and beyond to help but this time she exceeded, we wanted to book for 11 people for a certain date and hotel and she done it , tou will not get better service anywhere else , thank you so much
7 October 2025
Reply from Hays Travel - Marie Marshall
Ahh thanks Jo, this one was a bit of a challenge lol but we got there:)) Always my absolute pleasure to help you all x
Marie Marshall - Personal Travel Advisor @ Hays Travel 01708 875815
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