Hays Travel - Marple Reviews 

811
TrustScore 5 out of 5

4.9

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the young lady. We have booked several holidays at Hays Travel Marple and know we can rely on them to make our holiday as stress free as possible.

Company replied

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied

Rated 5 out of 5 stars

Over the last 4 bookings this year all team have been excellent. Always helpful and knowledgeable. Followed up all enquiries. Also with printouts , passes and fast track.

Company replied


Company details

  1. #21 of 202 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #4 of 32 best companies in Currency exchange service
  6. #9 of 97 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

4.9

Excellent

TrustScore 5 out of 5

811 reviews

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4.9

All reviews

(811)

120,686 reviews in the last 12 months

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Rated 5 out of 5 stars

I have booked holidays with hays 3…

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy at your Marple branch she was lovely and efficient so I now look forward to my next holiday.

11 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

MISS POWNER,

Thank you for your wonderful review! We are so pleased to hear you had such a fantastic holiday and loved your hotel so much that you've rebooked for next year. We appreciate your kind words about our colleague's service.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Excellent service from the young lady

Excellent service from the young lady.
We have booked several holidays at Hays Travel Marple and know we can rely on them to make our holiday as stress free as possible.

25 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Richard,

Thank you for your wonderful feedback! We are so pleased to hear that you can always rely on us to make your holidays stress-free. We appreciate your continued loyalty.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Very smooth booking process.

We are very happy with Pauline who is cheerful, friendly and professional. She gave us lots of advice as we looked for, and booked a late deal.

6 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

What a brilliant review thank you so much for your kind words. I really appreciate it.

Pauline

Rated 5 out of 5 stars

Over the last 4 bookings this year all…

Over the last 4 bookings this year all team have been excellent. Always helpful and knowledgeable. Followed up all enquiries. Also with printouts , passes and fast track.

30 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mr Yates,

Thank you for your fantastic feedback! We are so pleased to hear that our team has consistently provided excellent service for all your bookings this year. We appreciate your kind words.

Pauline

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Always give the best advice

We saw Gill who gave fantastic advice & was extremely helpful.

29 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind revue. It is always a pleasure to book your holidays here at hays travel Marple
Best regards
Gill

Rated 5 out of 5 stars

Super friendly service

Super friendly service

18 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind review, we are glad you had a good booking experience and hope you have an amazing holiday! :)

Rated 5 out of 5 stars

Great location and hotel and expert…

Great location and hotel and expert recommendation from Pauline at Hays Travel Marple

24 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mark and Michelle you are to kind. Thank you for your brilliant review it's always a pleasure

Pauline

Rated 5 out of 5 stars

Knowledgeable staff prepared to try…

Knowledgeable staff prepared to try different dates and holiday companies to find what we wanted.

19 June 2026
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Reply from Hays Travel - Marple

Thank you so much for your brilliant review.
It was an absolute pleasure finding the right holiday for you.

Kind Regards
Pauline

Rated 5 out of 5 stars

The staff are always welcoming as soon…

The staff are always welcoming as soon as you walk in which makes you feel comfortable.
They take the hassle out of planning your holiday destination for you .

9 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Gillian Lillis,

We are so pleased to hear Jonthon made you feel comfortable and helped with your holiday planning. Thank you!

Kind Regards
Hays Travel
Jonathon

Rated 5 out of 5 stars

Very helpful staff

Pauline was very helpful and patient, and made sure we were happy with pur booking.
The office has a lovely friendly atmosphere.

16 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your lovely review it was a real pleasure meeting you and sorting a holiday out for you.

Kind Regards
Pauline

Rated 5 out of 5 stars

Jonathan professional and friendly

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs.
He printed out our choice and gave us information on the ship and ports.
We booked the holiday the next day with Pauline who ensured all information was correct, took payment
and she called later to ensure we had all relevant information via email.

10 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind feedback and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

I have used gill 10plus years to book…

I have used gill 10plus years to book out holidays and always get the same great service

9 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thankyou for your loyalty with booking your holidays at Hays Travel Marple. It is always lovely to book your next adventure Best wishes Gill xx

Rated 5 out of 5 stars

hays travel marple made me feel very…

hays travel marple made me feel very welcome spending time with me as you looked throu diffirent hotels and holidays it was very much appreciated see you all again soon

5 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Despite not knowing quite what I had in…

Despite not knowing quite what I had in mind, the agent was not put off by my indecision and was able to find a package to suit me very quickly and to make the booking smoothly. Much easier than trying to do it myself.

4 June 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mrs Helen James,

We're so happy our agent could assist you in finding the perfect package quickly and smoothly. We appreciate your kind words!

Kind Regards
Hays Travel Marple

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