Hays Travel - Marple Reviews 

840
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

Staff was to good especially Jonathon who spent time with us to find us the right holiday at the right price! We would certainly book again through Hays Travel Marple and also the Didsbury agent who a... See more

Company replied

Rated 5 out of 5 stars

We had ideas about a trip to Venice and had done some research. Pauline took us through all the options and helped us structure a great flight and hotel. What impressed us was how thorough the chat wa... See more

Company replied

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied

Rated 5 out of 5 stars

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 35 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

840 reviews

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5.0

All reviews

(840)

127,122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service


Excellent service

30 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

Staff was to good especially Jonathon…

Staff was to good especially Jonathon who spent time with us to find us the right holiday at the right price! We would certainly book again through Hays Travel Marple and also the Didsbury agent who again are so tentative

29 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us once again. We appreciate your loyalty to both our Marple branch and also Didsbury.

Rated 5 out of 5 stars

Booking a trip to Venice

We had ideas about a trip to Venice and had done some research. Pauline took us through all the options and helped us structure a great flight and hotel. What impressed us was how thorough the chat was and how our wishes were taken into consideration.

27 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your fantastic review. It was a pleasure looking for your city break and a pleasure meeting you both. Thank you so much for putting your trust in me.

Pauline

Rated 5 out of 5 stars

Jonathan took time to find all…

Jonathan took time to find all available flights and decide which was most appropriate for us. He's always very helpful

15 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mrs Helen James,

Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in finding the most appropriate flights for your needs.

Kind Regards
Jonathon

Rated 5 out of 5 stars

Very good overall

Very good overall, explained all options and carried out all instructions.

21 August 2026
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Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Friendly, Helpful and Effecient

Gill was friendly, helpful and very efficient . As a regular customer I always say this but it is always true!

19 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

Excellent service

Excellent service, Eve was very patient with us. (three old ladies!) booking a holiday together. We have used Hays several times and always been very satisfied.

13 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

customer,

Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was patient and helpful in booking your holiday. We truly appreciate your continued loyalty and kind words.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Customers service is always excellent…

Customers service is always excellent and staff go out of their way to help.

6 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Margaret,

Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently receive excellent customer service and that our staff go out of their way to help.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

I was asking for two holidays

I was asking for two holidays. Pauline’s very good at getting just what I wanted . Thank you Pauline

6 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Margaret,

We are so pleased to hear that you had such a positive experience. It's wonderful to know that we were able to help you find exactly what you were looking for.

Kind Regards
Hays Travel Marple

Rated 5 out of 5 stars

Hays sorted my holiday fast and…

Hays sorted my holiday fast and professional
They got back to me with the perfect holiday
Can't thank you enough

11 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Wendy,

Thank you for your wonderful feedback! We are so pleased to hear that your holiday was sorted quickly and professionally, and that we found the perfect trip for you.

Kind Regards
Jonathon

Rated 5 out of 5 stars

Great service

Great service, very helpful

29 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you so much for your brilliant review it was a pleasure booking your holiday

Pauline

Rated 5 out of 5 stars

Very helpful and friendly.

Very helpful and friendly.
Found us the holiday we wanted and saved us a large amount of money through her recommendations.

3 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Happy days.

Polite staff and knowledgable on destinations.

4 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Mr Pooley it was a pleasure meeting you and your wife thank you for trusting me with your holiday plans.
Pauline

Rated 5 out of 5 stars

Excellent service from Gill

Excellent service from Gill, who explored a number of options for us delivering the best and most cost effective choice. Always a pleasure to deal with, patient and nothing is too much trouble.

2 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Good Afternoon KDG, thankyou for booking your holiday with me at Hays travel Marple. It is always a pleasure to see you both and plan your next adventure Kind regards Gill

Rated 5 out of 5 stars

Well I’ve been going in the Marple…

Well I’ve been going in the Marple branch for years and Jill is amazing Jill give 100% customer service I would not go anywhere else fabulous customer service

2 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

It is always a please to book your holiday. Thankyou for coming into see me in Hays Travel Marple Best regards Gill

Rated 5 out of 5 stars

Friendly staff and helpful

Friendly staff and helpful

2 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thankyou for coming into see me in Hays Travel Marple to book your next holiday
Best regards Gill

Rated 5 out of 5 stars

A Big Thank You to Gill at Hays Travel…

A Big Thank You to Gill at Hays Travel in Marple.She was very helpful and booked my next holiday with her.I am always happy to go to Hays Travel to book my holiday.

1 August 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

It is always a pleasure to book your holiday. Thankyou for coming into see me in Hays Travel Marple
Best regards Gill

Rated 5 out of 5 stars

Very welcoming

Very welcoming
And helpful

24 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

Tracey in Marple branch extremely…

Tracey in Marple branch extremely knowledgeable and helpful

17 July 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Sue,

Thank you for your wonderful review! We are so pleased to hear that you found our team member to be so knowledgeable and helpful.

Kind Regards
Hays Travel Marple

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