Once again we’ve booked an amazing holiday with Hays .Karen and the Moreton team are so knowledgeable friendly and helpful…It’s like sitting and chattting to friends who know you so well .We always b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Once again we’ve booked an amazing holiday with Hays .Karen and the Moreton team are so knowledgeable friendly and helpful…It’s like sitting and chattting to friends who know you so well .We always b... See more
Company replied
Lucy the travel consultant was exceptional. It was only when she asked me if I would accept changes, after saying - no things went slightly wrong. Eventually the matter resolved itself and everythin... See more
Company replied
We explained the area in Italy were we would like to go and place's we wanted to visit. The staff member almost instantly found the dates we could travel, the trips that were available and a hotel. We... See more
Company replied
What lovely staff they have. Booking my holiday was so pleasant and any worries and concerns I had were dealt with. Very professional and made all my bookings with ease. Came out feeling happy and ex... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
259 Hoylake Road, CH46 0SL, Moreton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to book a flight at home got into a mess. Very helpful put me at ease.

Reply from Hays Travel - Moreton
The young lady who helped me find the flights that I needed was extremely helpful.

Reply from Hays Travel - Moreton
Zoe was very pleasant and extremely helpful. Sorted our holiday quickly and efficiently. No problems, Thanks Zoe.

Reply from Hays Travel - Moreton
Once again we’ve booked an amazing holiday with Hays .Karen and the Moreton team are so knowledgeable friendly and helpful…It’s like sitting and chattting to friends who know you so well .We always book with confidence and in all the years we’ve used Hays have never once been disappointed
Thanks guys you’ve smashed it once again x

Reply from Hays Travel - Moreton

Reply from Hays Travel - Moreton
Lucy the travel consultant was exceptional. It was only when she asked me if I would accept changes, after saying - no things went slightly wrong. Eventually the matter resolved itself and everything was back on track. Both the manager and colleague were helpful. My holiday is booked, all paid for, went home and booked my overnight hotel. Just the train tickets to deal with now. Maybe a few additions to my wardrobe.

Reply from Hays Travel - Moreton
What lovely staff they have. Booking my holiday was so pleasant and any worries and concerns I had were dealt with. Very professional and made all my bookings with ease. Came out feeling happy and excited for my holiday.

Reply from Hays Travel - Moreton
Enjoyed the whole experience from walking through the door to leaving booked always manage my own holiday online pleasantly got a better deel where i wanted to travel too

Reply from Hays Travel - Moreton
Understood everything we were looking for .found us a great bargain

Reply from Hays Travel - Moreton

Reply from Hays Travel - Moreton
Karen was very helpful and was able to sort out type of room I wanted to book, and the shower facility I requested instead of a bath!

Reply from Hays Travel - Moreton

Reply from Hays Travel - Moreton
The member of staff was very helpful and advisory. She explained and made the booking process easy and quick.
She explained all the paperwork, answered all our questions and said if have any further questions call them.
The service was very good.

Reply from Hays Travel - Moreton
We explained the area in Italy were we would like to go and place's we wanted to visit. The staff member almost instantly found the dates we could travel, the trips that were available and a hotel. We also explained our dietary needs which she then rang the tour operator to make enquiries which were then noted. Travel insurance was also explained which she then arranged. Overall I found the experience very good and the staff member very professional, pleasant and easy to talk to.

Reply from Hays Travel - Moreton
The manageress was brilliant in the Moreton shop. Went out of her way to sort out our holiday and the assistance that my wife will require in the airport. Would recommend this branch and the staff to anyone. 5 star!!

Reply from Hays Travel - Moreton
The young girl was really good considering she was an apprentice and nothing was too much trouble

Reply from Hays Travel - Moreton
Charleigh was very helpful.
Looked into different dates, airports to get best deals.
Communication was brilliant and friendly

Reply from Hays Travel - Moreton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.