Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,... See more
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Second year in a row booking with Hayes. The experience again was simple and starlight forward and Faye helped us find our holiday. Lots of requirments didn't lead to anything other than finding the... See more
Company replied
Excellent service here from Dawn. No rush, just thorough pleasant professional service from staff in this branch. Everything explained and choices properly discussed. took all of the work out of it.... See more
Company replied
Always greeted with warmth and made welcome, staff engage and provide excellent service. Nothing is a trouble or issue for them. Would not use anyone else.
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 Bedford Street, NE29 6QJ, North Shields, United Kingdom
- 0191 5438949
4.9
Excellent
921 reviews
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The staff was very helpful and found us…
The staff was very helpful and found us a holiday pretty quick
19 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye
Rachel was amazing
Rachel was amazing. Quick responses and we got our Jet2 Holiday over £200 cheaper than direct with Jet2
24 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Rachel
Been booking hol with hays in north…
Been booking hol with hays in north shields for years always book with faye and rachel to find us exactly what we need they explain everything double check details . Theyre both extremley profesional,friendly excellent at what they do go above and beyond
16 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye
Excellent
Always greeted with warmth and made welcome, staff engage and provide excellent service. Nothing is a trouble or issue for them. Would not use anyone else.
11 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye
Very professional and…
Very professional and accommodating,Staff were lovely to deal with and nothing was a problem thank you.
16 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely review we hope you have a lovely time :)
Thanks - Jess
Excellent service here from Dawn.
Excellent service here from Dawn.
No rush, just thorough pleasant professional service from staff in this branch. Everything explained and choices properly discussed. took all of the work out of it. Thank you.
21 July 2026
Reply from Hays Travel - North Shields
Many thanks for your lovely feedback! it was great to meet you and help you with what I am sure will be a fantastic trip to Iceland. Best regards, Dawn
Excellent service.
Excellent service.
Dawn at North Shields found the right holiday for us yet again.
11 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn
Holiday Booking
Second year in a row booking with Hayes. The experience again was simple and starlight forward and Faye helped us find our holiday.
Lots of requirments didn't lead to anything other than finding the right trip.
Faye was really helpful throughout !
18 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye :)
Always a pleasure to deal with always…
Always a pleasure to deal with always helpful and polite always use Hays travel
North Shields ⭐️⭐️⭐️⭐️⭐️
19 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye :)
Always greeted with a friendly smile…
Always greeted with a friendly smile and so helpful sort out everything for you excellent service use the North Shields branch every holiday
17 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Faye :)
Another booking completed with the…
Another booking completed with the usual efficiency and of course, a good bit of crack with the lasses. Lost count of the number of holidays now but memories from every one.
Thanks, Carol and Tony.
17 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Rachel :)
Laura spent a couple of weeks looking…
Laura spent a couple of weeks looking for a suitable holiday that fitted my specific dates. When I returned to Laura and said I changed my mind about dates nothing was a problem and another holiday was booked within 10mins served with a beautiful smile.
8 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Laura :)
Booked another holiday today with Dawn
Booked another holiday today with Dawn, as soon as we walked into the shop we were greeted by the friendly staff, it’s always a relaxed vibe you get from all
15 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Dawn
Young lady was helpful and informative …
Young lady was helpful and informative patient and pleasant. Just really nice to interact with
11 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you with your holiday plans - Thanks Rachel :)
The Hays crew are always helpful…
The Hays crew are always helpful friendly and get you where you want to go excellent 👌
1 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you - Thanks Dawn
Faye from the North Shields branch was…
Faye from the North Shields branch was so helpful. She kept me updated with all the information about the holiday I chose. She offered me alternatives and prices.
So pleased with the whole process of booking my holiday.
10 July 2026
Reply from Hays Travel - North Shields
many thanks for your lovely review, after speaking to you I understand you pressed the incorrect star rating and you would have been happy to give Faye a 5*! We appreciate your regular custom with us and I am sure you will have a fab time in Corfu. Best regards, Dawn
Very helpful lady gave me lots of…
Very helpful lady gave me lots of information and help choosing my holiday well done North Shields
8 July 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
As always the girls in North Shields…
As always the girls in North Shields branch made everything easy and they are so helpful to make sure I got the right holiday
30 June 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Dawn
They match or better the price I can…
They match or better the price I can get on line and therefore take the responsibility off me. I know that I can go back to them at any time to get solve any problems I might have. They navigate through the booking process with ease.
30 June 2026
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Faye
Reply from Hays Travel - North Shields
Thank you for your lovely comments it was a pleasure helping you arrange your holidays - Thanks Rachel
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