We have always booked our holidays with Ryedale Travel and when it was taken over by Hayes Travel and have always found the staff very friendly and helpful. Nothing is too much trouble. it is very go... See more
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Caroline was great, very professional and knowledgeable. We had a fun time booking our holiday. We were offered lots of choices, and given information about airport parking and currency options. We wi... See more
Company replied
We made enquiries at our local office in Pickering. Keiran was so helpful, polite and patient with us asking so many questions. He provided us with all the necessary information to enable us to bo... See more
Company replied
Kellie was very helpful, friendly and informative when we made our booking, Kieron offered us a drink which was a nice touch.
Company replied
Company details
- #22 of 202 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #6 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #10 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 Market Place, YO18 7AA, Pickering, United Kingdom
- 01751 472615
5.0
Excellent
760 reviews
Asks customers to review
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Staff are so helpful and friendly…
Staff are so helpful and friendly nothing is too much trouble for them
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kellie was very helpful
Kellie was very helpful, friendly and informative when we made our booking, Kieron offered us a drink which was a nice touch.
3 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind review! I hope you enjoy Montenegro.
Many thanks
Kellie
Excellent friendly service.
Excellent friendly service.
Go above and beyond to help you find your dream holiday
25 June 2026
Pickering Branch…
We have always booked our holidays with Ryedale Travel and when it was taken over by Hayes Travel and have always found the staff very friendly and helpful. Nothing is too much trouble. it is very good that the staff do not change and know you as soon as you go through the door which makes it seem very personable.
1 July 2026
Reply from Hays Travel - Pickering
Thank you for your kind comments and I hope you enjoy your cruise - Kieran
Had fun booking our holiday
Caroline was great, very professional and knowledgeable. We had a fun time booking our holiday. We were offered lots of choices, and given information about airport parking and currency options. We will happily return to book our next holiday. 😀
28 June 2026
Reply from Hays Travel - Pickering
Thank You for your kind review. Lovely to book your holiday.
Kind Regards
Caroline
Reply from Hays Travel - Pickering
Thank you for your kind review and booking with us once again.
Kind Regards
Caroline
Kieran was super helpful and spent a…
Kieran was super helpful and spent a lot of his researching prices for me.
Other members of staff within the store at Pickering joined in the conversation and were friendly.
25 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review! - Kieran
Hays always aims to achieve your holiday ideas
Hays always tries to accommodate your exact wishes
23 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Regards
Caroline
Very helpful full lady
24 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Regards
Caroline
We made enquiries at our local office…
We made enquiries at our local office in Pickering.
Keiran was so helpful, polite and patient with us asking so many questions. He provided us with all the necessary information to enable us to book a holiday with them.
Fantastic team. A credit to Hays Travel.
24 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review and your continued booking with us - Kieran
Thoughtful suggestions nothing was too…
Thoughtful suggestions nothing was too much trouble
21 June 2026
Reply from Hays Travel - Pickering
Thank you for the lovely review and thanks for booking with us again! I hope you enjoy your cruise.
Many thanks
Kellie
Good service made booking my holiday…
Good service made booking my holiday quick and easy
20 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review - Kieran
Reply from Hays Travel - Pickering
Thank You for your kind review.
Regards
Caroline
Good phone call from Hays to alert us…
Good phone call from Hays to alert us to the latest P&O cruise deal. We booked when we saw it.
Many Thanks to Caroline for all her time and effort to find a great flight out to meet the ship.
15 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Kind Regards
Caroline
First class service every time
Hays Travel never let us down. First class service every time. Great suggestions for a holiday in September. Booked for Chania, Crete. Can’t wait. Thank you Team Pickering. Sheila Ridley
5 June 2026
Reply from Hays Travel - Pickering
Thank you for your kind review.
Nick
Our holiday plans were well handled.
As always our holiday plans were well handled by the friendly staff in the Pickering branch. On this occasion it was Nick.Having booked through them several times they understand what we expect from our holiday bookings.
13 June 2026
Reply from Hays Travel - Pickering
Thank you
Nick
Hats amazing experience.
Nick is so professional and helpful. We don’t have to worry about anything.
12 June 2026
Reply from Hays Travel - Pickering
Thanks for the lovely kind words.
Nick
Reply from Hays Travel - Pickering
Thanks you for your kind feedback
Nick
Staff listened to what I was looking…
Staff listened to what I was looking for and found it.
Explained every detail to me. Just straightforward and good natured. After booking I wanted to make a change this was dealt with efficiently.
Nothing not to like about Pickering Hays travel.
31 May 2026
Reply from Hays Travel - Pickering
Thank you for your kind review. I hope you have a lovely time with your daughter.
Kind Regards
Caroline
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