Excellent customer care, 2nd holiday booked through Hayes Redcar this year. Nothing was too much trouble for Sophie, and found the ideal cruise for me (as a first cruise), with a potential 2nd cruise... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The person who dealt with us was good we went in not knowing when and where we wanted too go we give her a challenge and she came up with the perfect place
Company replied
Great service. Cloe was very knowledgeable about the Greek island's. Found us a great hotel in the area we had requested. She advised us of money saving by moving date slightly and also booked car par... See more
Staff are friendly, knowledgeable and always go above and beyond. Booking process is easy to follow and having the Hays App keeps you up to date with your holiday details and documents.
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 High Street, TS10 3DD, Redcar, United Kingdom
- 01642 918977
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Cloe was very knowledgeable about the Greek island's. Found us a great hotel in the area we had requested. She advised us of money saving by moving date slightly and also booked car parking
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ellie was really helpful
Ellie was really helpful. Professional and thorough. She listened to what we said and made sure that was what we got. Thank you.
25 July 2026
Reply from Hays Travel - Redcar
Hi Gina Thank you for your review! We are so pleased to hear that our Ellie was helpful, professional, and thorough. Ill be sure to pass these lovely comments on to Ellie :)
Thanks Sarah
The person who dealt with us was good…
The person who dealt with us was good we went in not knowing when and where we wanted too go we give her a challenge and she came up with the perfect place
25 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that Ellie was able to help you find the perfect place, even with a challenge. We hope you have a fantastic trip! Sarah :)
Nothing was too much trouble
24 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with us in branch! Chloe :)
Sophie was extremly helpful in booking…
Sophie was extremly helpful in booking our holiday, any queries was answered honestly snd helpful, nothing was a problem
24 July 2026
Reply from Hays Travel - Redcar
We're so happy to hear that Sophie was extremely helpful in booking your holiday and answered all your queries honestly. We appreciate your kind words! Thank you for taking the time to leave us feedback, it's always appreciated :)
Very helpful and polite staff
Very helpful and polite staff, made the booking process easy.
24 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful 5-star review! We are so pleased to hear that Chloe was helpful and made the booking process easy for you. Thank you for taking the time to leave us feedback :)
Excellent customer care
Excellent customer care, 2nd holiday booked through Hayes Redcar this year. Nothing was too much trouble for Sophie, and found the ideal cruise for me (as a first cruise), with a potential 2nd cruise identified for 2027. Hayes Travel Redcar excel in customer care
17 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! I am delighted I helped you find the perfect first cruise and made the booking process so easy. Your kind words about our customer care mean a great deal, and we look forward to helping you plan many more amazing holidays in the future. Have a fantastic cruise! Sophie :)
Staff are friendly
Staff are friendly, knowledgeable and always go above and beyond.
Booking process is easy to follow and having the Hays App keeps you up to date with your holiday details and documents.
16 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind words! We're pleased to hear you've had a great experience with our team and found the booking process and Hays App easy to use. We appreciate your support and look forward to helping you with your future holidays :)
Ellie was a great help in finding the…
Ellie was a great help in finding the holiday we were looking for also booking it all for us acouple of days later.
Always use Hays travel all staff are so helpful and friendly
22 July 2026
Reply from Hays Travel - Redcar
Thank you so much Christine for your lovely review I hope you have an amazing time on your holiday to Cyprus! Ellie :)
Reply from Hays Travel - Redcar
We are so pleased to hear that you feel we consistently go above and beyond. Thank you for your wonderful feedback and enjoy your Holiday to Greece! Deb :)
Nothing was to much there are very…
Nothing was to much there are very friendly and made sure I got the hoilday wot I wanted,if you need to book hoilday i would recommend Cole at hays travel redcar to find you one
19 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that Chloe helped you find the perfect holiday. We truly appreciate your recommendation :)
Ellie was very helpful she tried…
Ellie was very helpful she tried numerous ways to sort our difficult holiday out as we were flying from 2 different airports to meet up for a family holiday .
She managed to sort it out at a good price,would certainly recommend her .
17 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful 5-star review! I am so happy I was able help book your family holiday, thank you so much for your patience. The countdown is down and hopefully use might get away to Italy inbertween lol 🤣 Thank you again Ellie :)
Amber our sales assistant was great
Amber our sales assistant was great, helpful and informative, also very professional and welcoming it was a pleasure talking to her.we always go to Hayes travel we believe them to be the best travel agent in the country, always a welcome when you enter.
17 July 2026
Reply from Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Amber. We truly appreciate your kind words and look forward to assisting you with future bookings.
Very helpful and polite and nothing to…
Very helpful and polite and nothing to much trouble
17 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and polite, and that nothing was too much trouble. We truly appreciate your kind words :)
Reply from Hays Travel - Redcar
Thank you for your lovely review! We are so pleased to hear that our team is always brilliant and helpful. We hope you are looking forward to your amazing holiday in 2028 :)
Well Debbie and colleges
Well Debbie and colleges
Thank you for your patience I appreciate you there were a lot of questions a lot of change of mind we got there in the end with a lot of help and reassurance and knowledge
Thanks for another holiday booking look forward to the next
Sarah wright
16 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that our team was able to assist you in booking your holiday with patience, reassurance, and knowledge. We look forward to helping you with your next booking!
Debs,the travel advisor,was once again outstanding 😊…
Debs,the travel advisor,was once again so very helpful,knowledgeable and friendly,we would always book with Debs at Hays Redcar.😊⭐⭐⭐⭐⭐⭐have given six stars for excellent service.
16 July 2026
Reply from Hays Travel - Redcar
Thank you so much for your amazing review! Deb will be over the moon to read your trustpilot, wishing you the best holiday! Hope to see you again soon :)
Reply from Hays Travel - Redcar
Thank you so much for your lovely review! We're delighted to hear you were happy with our communication and speedy service. Your kind words mean a lot to the team, and we really appreciate you taking the time to share your experience. We look forward to seeing you again soon! 😊
I use Hayes Redcar quite a lot
I use Hayes Redcar quite a lot, nothing is ever too much trouble, regardless of my numerous requests and questions. All the staff are brilliant and on this occassion it happened to be Sophie.
14 July 2026
Reply from Hays Travel - Redcar
Aww thankyou for your kind words :) It was lovely to book your holiday Graham! It sure is a bucket list trip and one to look forward too. Thankyou, Sophie
Always a pleasure to go into Hays…
Always a pleasure to go into Hays Recar. The staff a friendly and very knowledgeable.
7 July 2026
Reply from Hays Travel - Redcar
Thank you for your kind review! We're delighted to hear it's always a pleasure visiting us. Your lovely comments about our friendly and knowledgeable team mean a great deal to us :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.