Hays Travel - Rochdale Reviews 

1,054
TrustScore 5 out of 5

4.9

25/27 Yorkshire Street, OL16 1YL Rochdale, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Speaking with a person in the flesh... We went into the Rochdale Branch of Hays Travel and spoke to Evie, who we always like her to help us with our holidays. After having seen another holiday on the... See more

Company replied

Rated 5 out of 5 stars

Ella was super patient with me whilst helping me find the perfect Disney holiday , she has absolutely found us the perfect package and we can’t wait to go next year! Thank you Ella ☺️

Company replied

Rated 5 out of 5 stars

2nd time booking with Hays Rochdale. Great, knowledgable, friendly, patient bunch and always end up with a good price. My goto in these uncertain and difficult times.

Company replied

Rated 5 out of 5 stars

I’ve travelled with the help of Hays Travel for the last 6 years. A total of 10 holidays.At the branch in Rochdale the advice and completion of each travel arrangements has been excellent. They apprec... See more

Company replied


Company details

  1. #19 of 203 best companies in Travel agent
  2. #6 of 39 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 25/27 Yorkshire Street, OL16 1YL, Rochdale, United Kingdom

  • 01706 488650

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,054)

118,322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holiday bookings

I've always found Hays Travel to be helpful with bookings and money exchange reasonable rates also helpful on getting the right insurance 🙂

8 August 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Deborah,

Thank you so much for your wonderful 5-star review! We are delighted to hear that our team has always been helpful with your bookings, money exchange, and insurance needs. We truly appreciate your kind words.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

As always great service

As always great service, friendly staff.

20 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your fantastic 5-star review! We are so pleased to hear that you consistently receive great service and find our staff to be friendly. Your feedback is greatly appreciated.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Great advice and easily booked

Great advice and easily booked, many thanks

4 August 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our advice helpful and the booking process easy.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Always love the zero deposits

Always love the zero deposits, they are so helpful with getting dream holidays booked with nothing to pay upfront!

4 August 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that our zero deposit option is helpful in booking your dream holidays. We appreciate your kind words!

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Evie is brilliant

Evie is brilliant, really went out of her way to help us find our prefect get away for next year.

2 August 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Robert Clegg,

Thank you for your lovely review! We are so happy to hear that our service was helpful and accommodating in finding your perfect getaway.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Ive booked with hays many times..i have…

Ive booked with hays many times..i have always been satisfied with the service and agents

30 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that you have always been satisfied with our service and agents. We truly appreciate your continued loyalty.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

2nd time booking with Hays Rochdale in a few months.

2nd time booking with Hays Rochdale. Great, knowledgable, friendly, patient bunch and always end up with a good price.
My goto in these uncertain and difficult times.

31 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a great experience with us and find our team knowledgeable and patient. We appreciate your continued trust in us!

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Speaking with a person in the flesh..

Speaking with a person in the flesh... We went into the Rochdale Branch of Hays Travel and spoke to Evie, who we always like her to help us with our holidays. After having seen another holiday on the window board above us and not what we'd gone in for we had a look at it and ended up booking it. We were going to book Turkey again but are now going the Dominican Republic.. what an experience we are going to have. Evie, you are amazing and a credit to Hays Travel, thank you. x

31 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful review! We are so pleased to hear that our colleague helped you find such an exciting holiday. We hope you have an amazing experience in the Dominican Republic!

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Good service

I bought a travel gift card for a birthday present. Good service, clear information.

31 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience purchasing a travel gift card and found our information clear.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Ella was super patient with me whilst…

Ella was super patient with me whilst helping me find the perfect Disney holiday , she has absolutely found us the perfect package and we can’t wait to go next year! Thank you Ella ☺️

21 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Kelly Hayes,

Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so patient and found you the perfect holiday package. We hope you have an amazing time next year!

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

We always book with Evie at the…

We always book with Evie at the Rochdale store. She takes time to understand what we are looking for in a holiday and her recommendations are always spot on!!

27 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Alison,

Thank you so much for your wonderful review! We are so pleased to hear that our colleague consistently provides excellent recommendations and takes the time to understand your needs.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Great experience

Great experience, very knowledgeable about hotels and amenities

26 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a great experience and found our team

Rated 5 out of 5 stars

Amazing people

Amazing people, very helpful and friendly

19 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

MR MATTHEW CRONEY,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be very helpful and friendly. We truly appreciate your kind words.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

As usual knowledgeable and helpful…

As usual knowledgeable and helpful staff.

22 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback. We are so pleased to hear that our team provided you with such helpful and knowledgeable service.

Rated 5 out of 5 stars

Kim at the Rochdale branch went out of…

Kim at the Rochdale branch went out of her way to explain and show us the best deals and packages that suited us.

19 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

We are so pleased to hear that our team member went above and beyond to assist you in finding the perfect package. Thank you for sharing your positive experience with us.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Always Accomodating & look for the best…

Always Accomodating & look for the best deals we are Always satisfied with the great service

12 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that you are always satisfied with our great service and that we can find the best deals for you.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

I’ve travelled with the help of Hays…

I’ve travelled with the help of Hays Travel for the last 6 years. A total of 10 holidays.At the branch in Rochdale the advice and completion of each travel arrangements has been excellent. They appreciate my difficulties as an elderly, single travel and always make sure that I understand all the documents and travel arrangements. I would not go to any other company for my travel arrangements.

19 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you so much for your wonderful review! We are so pleased to hear that you consistently have such a positive experience with our team. We truly appreciate your kind words and look forward to assisting you with future bookings.

Kind Regards
Hays Travel Rochale

Rated 5 out of 5 stars

The agent was very helpful and pleasant…

The agent was very helpful and pleasant with booking our holiday.
Everyone is always helpful when I go in for or advice

18 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and pleasant in assisting you with your holiday booking. We appreciate your kind words.

Kind Regards
Hays Travel Rochdale

Rated 5 out of 5 stars

Great experience

Great experience, very helpful, explained ever to us. Always book with Hays Travel

17 July 2026
Hays Travel - Rochdale logo

Reply from Hays Travel - Rochdale

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a great experience and that everything was clearly explained. We truly appreciate your loyalty and look forward to assisting you again.

Kind Regards
Hays Travel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look