Staff are amazing, Charlotte, totally listens to what you are looking for and found us the perfect holiday to meet our requirements. Just makes the whole process so smooth and easy and you know you a... See more
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Myself and my husband went into the Romsey branch to book a holiday. We had a friendly welcome by Emma. Emma listened to what we were looking for in a holiday and quickly got a good choice for us to... See more
Company replied
Emma was really helpful sorted out a couple of issues and arranged a hotel the night before our flight. Nothing is too much trouble and we had help from Caitlin and Lewis with the original booking req... See more
Company replied
Jamie dealt with our enquiries quickly and efficiently, all done with a pleasant and friendly attitude. We came away with new bookings feeling happy and satisfied that the service we received was far... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1k reviews
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Hôtel definitely not 4 star
Hôtel definitely not 4 star, probably 3 star at best. The food was not good at the buffet. Stale breads, no real jam, the toasting machines tediously slow. All the meats were very overcooked and tough. We lived on salads which were passable but dull and lacked variety. We had only one nice dinner which was when they produced a whole salmon.
The towels were very thin and stained but at least they were changed daily but apart from making the bed the room wasn’t cleaned. Carpet in the bedroom was a complete no no for us and was dirty and stained and not vacuumed at all the whole week.
Location was good and the town of Nerja is delightful and very easy to get to by local bus. I could go on and on about other things we disliked! We did our best to enjoy ourselves but we would definitely not recommend this hotel.
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always great service from Tasha & the…
Always great service from Tasha & the team in Romsey.
25 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Excellent holiday booking experience
Excellent experience. Staff as always friendly & helpful in finding he best holiday. Came away with everything booked & sorted
27 July 2026
Reply from Hays Travel - Romsey
Thank you for your wonderful feedback! Its always a pleasure getting your holidays booked for you - Charlotte
City break to Porto Very helpful travel consultant
Very helpful travel consultant, Tash dealt extremely efficiently with our request and provided lots of advice
20 July 2026
Reply from Hays Travel - Romsey
Thank you for leaving such a nice review, I has passed this on to the agent and we appreciate you taking the time to leave this :) Many thanks, Jamie
Staff are amazing
Staff are amazing, Charlotte, totally listens to what you are looking for and found us the perfect holiday to meet our requirements. Just makes the whole process so smooth and easy and you know you are ATOL protected if something was to happen.
25 July 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I hope you have a lovely time and look forward to seeing you soon - Charlotte
Reply from Hays Travel - Romsey
Thank you so much for your lovely feedback - Emma
Friendly Romsey branch.
Myself and my husband went into the Romsey branch to book a holiday. We had a friendly welcome by Emma. Emma listened to what we were looking for in a holiday and quickly got a good choice for us to look through. She had great knowledge and could easily answer any questions we had.
A lovely friendly service as always 😊
24 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could help you find the perfect holiday.
Emma was so helpful and on the…
Emma was so helpful and on the ball,helped me locate the Hotel I wanted and booked up exactly what I wanted and take care of everything I need to get to my destination!
23 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely reply, it was a pleasure - Emma
The staff was very knowledgeable with…
The staff was very knowledgeable with the parameters of the holiday type i was looking for. The price was very good too
14 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank you so much for your lovely feedback - Emma
Great really helpful staff
Emma was really helpful sorted out a couple of issues and arranged a hotel the night before our flight. Nothing is too much trouble and we had help from Caitlin and Lewis with the original booking request. All booked and looking forward to the trip
21 July 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review! It was a pleasure from all of us to help you get your holiday booked! - Emma
OUTSTANDING SERVICE AS ALWAYS
Our river cruise was cancelled and Tasha found us a replacement trip at short notice and an excellent price. Delighted. VMT
21 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words! Always a pleasure to assist. - Tasha, Branch Manager.
Ask the experts.
Jamie dealt with our enquiries quickly and efficiently, all done with a pleasant and friendly attitude. We came away with new bookings feeling happy and satisfied that the service we received was far better than anything we could have achieved on line ourselves.
19 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words on the service, I will ensure this is passed onto Jamie. - Tasha, Branch Manager
They were very helpful getting use the…
They were very helpful getting use the right hotel we needed and they were very good in explaining everything about the resort
19 July 2026
Reply from Hays Travel - Romsey
Thank you for your feedback! We are so pleased we could help you find the perfect hotel. We appreciate your kind words.- Charlotte
We went into book a holiday for our…
We went into book a holiday for our upcoming 30 yr anniversary and everything was handled with upmost professionalism
Tasha handled our booking and the advise and help we were given was first class
19 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words. It was a pleasure to assist with booking your special anniversary trip. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback and for your kind words. It is always a pleasure to assist with booking your trips. - Tasha, Branch Manager.
Happy holidays
Very helpful friendly staff
Nothing is too much trouble
They always make it a pleasurable experience
15 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I will make sure it is passed onto Caitlin. - Tasha, Branch Manager
Helpful and professional service.
16 July 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I will make sure it is passed onto Emma. - Tasha, Branch Manager
Efficient
Friendly, experienced service that successfully booked our flights the way we wanted to travel
15 July 2026
Reply from Hays Travel - Romsey
It was a pleasure to help sort your flights out, so thank you for leaving such a nice review! Many thanks, Jamie :)
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