I cannot fault the service I receive from Hays Travel. I find the staff to be very friendly, helpful and professional. Freya, who dealt with my booking, was extremely helpful and friendly and spent... See more
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From popping in to and speaking to Christina at Royton branch to her finding a few hotels and prices, we then we popped back into see her to us booking our dream holiday.
Company replied
We recently visited Hays travel in Royton. We saw Courtney. Courtney was very patient and gave us lots of help. We booked a holiday only to return the next day to change the holiday. We saw Courtn... See more
Company replied
Christina was very friendly and informative. All the staff in Royton are very helpful. Although there was a slight problem booking the holiday everything was sorted out in good time.
Company replied
Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 The Royton Centre, OL2 5PT, Royton, United Kingdom
- 01614645558
5.0
Excellent
1k reviews
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Great customer service snd very helpful…
Great customer service snd very helpful staff with good advice on products
Christina is great xx
11 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly staff
A very friendly member of staff going the extra mile and finding us the perfect hotel and destination
17 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased to hear that a member of our team went above and beyond to find you the perfect hotel and destination. We appreciate your kind words.
Kind Regards
Hays Travel Royton
Excellent service and great staff
I cannot fault the service I receive from Hays Travel. I find the staff to be very friendly, helpful and professional. Freya, who dealt with my booking, was extremely helpful and friendly and spent time to ensure that we managed to book the holiday that we wished to go on. She answered any queries we had and went through the itinerary of the tour. Nothing was too much trouble for her. It was a pleasure to deal with her. I would certainly recommend Hays Travel.
8 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience and found our staff friendly, helpful, and professional. We are especially pleased that we could help you book the perfect holiday. We truly appreciate your recommendation!
Kind Regards
Hays Travel Royton
Very helpful staff will always help…
Very helpful staff will always help people with travel questions
5 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased to hear that our staff were helpful with your travel questions.
Kind Regards
Hays Travel Royton
Dream holiday…
From popping in to and speaking to Christina at Royton branch to her finding a few hotels and prices, we then we popped back into see her to us booking our dream holiday.
11 July 2026
Reply from Hays Travel - Royton
We are so pleased to hear that you had such a positive experience! It's wonderful that our colleague was able to help you find and book your dream holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel Royton
Christina was very friendly and…
Christina was very friendly and informative.
All the staff in Royton are very helpful.
Although there was a slight problem booking the holiday everything was sorted out in good time.
11 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and that everything was sorted out for your holiday.
Kind Regards
Hays Travel Royton
Very helpful assistant who found us…
Very helpful assistant who found us exactly what we wanted at a very good price. Very impressed.
10 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are delighted to hear that our assistant was so helpful in finding exactly what you wanted at a great price.
Kind Regards
Hays Travel Royton
Staff were very helpful and got us the…
Staff were very helpful and got us the resort to suit us.
11 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful in finding the perfect resort for you. We appreciate your feedback.
Kind Regards
Hays Travel Royton
My holiday for next January was all…
My holiday for next January was all sorted for me by coutney. Despite the app saying there was no availability. I always trust hays with my holidays and have never been disappointed
11 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased to hear that our team was able to sort out your holiday for next January, even with initial availability challenges. We truly appreciate your continued trust in us.
Kind Regards
Hays Travel Royton
Reply from Hays Travel - Royton
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team lovely and helpful, and we truly appreciate your kind words.
Kind Regards
Hays Travel Royton
Amanda was excellent
Amanda was excellent
We gave her the two hotels we were thinking of
She checked both and checked best flights and prices.
She managed to get us daytime flights at a cheaper price.
She was very efficient.
8 July 2026
Reply from Hays Travel - Royton
Thank you for the wonderful 5-star review! We are so pleased to hear that we could find you such great flights at a fantastic price. We hope you have a brilliant trip!
Kind Regards
Hays Travel Royton
October 2026 Holiday
i was looking to go somewhere in October with my family and Christina was really helpful in finding me something within my budget, giving some good advice about the resort and accomodation
13 June 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased to hear that our team member was able to help you find a great family holiday within your budget and provide helpful advice.
Kind Regards
Hays Travel Royton
All the staff are extremely…
All the staff are extremely knowledgeable helpful and friendly and are a credit to Hays Travel.
30 June 2026
Reply from Hays Travel - Royton
Thank you for your fantastic review! We are so pleased to hear that our team provided such knowledgeable, helpful, and friendly service.
Kind Regards
Hays Travel Royton
Very helpful staff
We recently visited Hays travel in Royton. We saw Courtney. Courtney was very patient and gave us lots of help. We booked a holiday only to return the next day to change the holiday. We saw Courtney again who dealt with our request professionally and it was no trouble to her. All the time she was polite and cheerful. Thank you Courtney for all your help.
7 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that our team member was able to provide such excellent and professional assistance, even with a change of plans. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Royton
Katie was great
Katie was great, she was very patient and happy to fully look at hotel reviews for us.
She arranged assisted travel for my disabled husband and discussed our insurance needs.
1 July 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that we could assist with your travel plans, including assisted travel and insurance needs.
Kind Regards
Hays Travel Royton
We have booked our last 2holidays with…
We have booked our last 2holidays with Hays and wouldn’t go anywhere else now, so helpful, knowledgeable and take time with you
1 July 2026
Reply from Hays Travel - Royton
Thank you so much for your wonderful feedback! We are so pleased to hear you've had such positive experiences with us and we look forward to helping you with many more holidays.
Kind Regards
Hays Travel Royton
Royton Branch amazing as always
Katie is great, I will always use my local branch is possible. So helpful and knowledgeable.
30 June 2026
Reply from Hays Travel - Royton
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team and appreciate your loyalty.
Kind Regards
Hays Travel Royton
Excel Cruise
I booked my Cruise with Katie as she is always very good with advice Professional and the service you get is outstanding as nothing is to much trouble for her. I also recommend Hays travel to all my friends and family.
26 June 2026
Reply from Hays Travel - Royton
Thank you for your wonderful review! We are so pleased we could help you book your cruise and provide such outstanding service. We appreciate your recommendation to your friends and family.
Kind Regards
Hays Travel Royton
Fab, Friendly Service
Katie was really helpful putting our package together and made sure we got the best price for our dual stay trip to Toronto and Niagara. Highly recommend
28 June 2026
Reply from Hays Travel - Royton
We are so glad we could help you plan your amazing trip! Thank you for your kind words and recommendation.
Kind Regards
Hays Travel Royton
Everything was perfect Bev always
Everything was perfect Bev always
does a fantastic job,and explains
everything that you need to know.
26 June 2026
Reply from Hays Travel - Royton
We are so glad to hear everything was perfect and our team provided excellent service. Thank you for your kind words!
Kind Regards
Hays Travel Royton
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