I use Hays travel for every holiday and find the staff, friendly, knowledgeable, understanding and patient. Sarah, the manager has recently booked a holiday for myself and my partner and it’s perfec... See more
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Sarah at Rugeley was brilliant and most helpful She left no stone unturned to find the ideal flight for my needs Being elderly my thought processes are not as sharp. Thanks Sarah for your patie... See more
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I always use hayes travel the customer service is excellent I do have my favourite who goes above and beyond for my needs. Sarah is amazing . I always recommend your shop in Rugeley
Company replied
Maisie was great, she saved me money by showing me that the holiday would be cheaper if I travelled a day earlier. Thanks Maisie.
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Upper Brook Street, WS15 2DP, Rugeley, United Kingdom
- 01889722023
5.0
Excellent
694 reviews
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Maisie was great
Maisie was great, she saved me money by showing me that the holiday would be cheaper if I travelled a day earlier. Thanks Maisie.
2 August 2026
Reply from Hays Travel - Rugeley
ANNE ROGERS,
Thank you for your wonderful feedback! We are so pleased to hear that we could help you find a more cost-effective travel option for your holiday. We hope you have a fantastic trip!
Kind Regards
Hays Travel Rugeley
How helpful the team was ,very…
How helpful the team was ,very welcoming and went above and beyond to accommodate our needs ,nothing was to much trouble.
26 July 2026
Reply from Hays Travel - Rugeley
Mr Bailey,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and accommodating, and that nothing was too much trouble.
Kind Regards
Hays Travel Rugeley
Miranda was very helpful and found us…
Miranda was very helpful and found us just what we wanted.
25 July 2026
Reply from Hays Travel - Rugeley
Thankyou for your lovely comments we really appreciate them. Kindest Regards Michelle :-)
Wonderful experience
I use Hays travel for every holiday and find the staff, friendly, knowledgeable, understanding and patient.
Sarah, the manager has recently booked a holiday for myself and my partner and it’s perfect.
Sarah shows attention to detail and looks after her clients.
30 July 2026
Reply from Hays Travel - Rugeley
Thank you for the lovely feedback Marie! It is always a pleasure assisting you :) We hope you have the best time. Kind Regards Maisie
I always use hayes travel the customer…
I always use hayes travel the customer service is excellent I do have my favourite who goes above and beyond for my needs. Sarah is amazing . I always recommend your shop in Rugeley
29 July 2026
Reply from Hays Travel - Rugeley
Gaynor,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently have such positive experiences with our team. It means a lot to us that you recommend our shop to others. We truly appreciate your loyalty and trust in us!
Kind Regards
Hays Travel Rugeley
Excellent customer service
Excellent customer service. Very professional, helpful and personable.
25 July 2026
Reply from Hays Travel - Rugeley
Thank you for your lovely feedback! It is much appreciated here in branch. Kind Regards Maisie
Reply from Hays Travel - Rugeley
michel,
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you found our service helpful and that nothing was too much trouble. We truly appreciate your kind words!
Kind Regards
Hays Travel Rugeley
The person who helped we to book my…
The person who helped we to book my holiday was very patient and very kind. As I didn't really know where I wanted to go.
So he helped me to get my holiday. I am so excited I can't wait.
Would recommend the holiday shop to anyone
17 July 2026
Reply from Hays Travel - Rugeley
Hi Nan Hall,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was patient and kind in helping you find your perfect holiday. We hope you have an amazing time and can't wait for you to experience it!
Kind Regards
Hays Travel Rugeley
Very friendly and professional.
Very friendly and professional.
Nothing was too much trouble.
Great communication skills via email and phone too.
19 July 2026
Reply from Hays Travel - Rugeley
Hi Carolyn Wood,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and professional, and that our communication was excellent.
Kind Regards
Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Thank you for taking the time to review our service, It was a pleasure to assist you. Kind Regards
Amy
The staff .
The staff are so welcoming ,polite and cheerful.they are so helpful and explain everything as they go through it .
18 July 2026
Reply from Hays Travel - Rugeley
Thank you for your review of service Mrs Parker it is greatly appreciated, It was a pleasure to assist you. See you soon, Kind Regards Sarah
Sarah at Rugeley was brilliant and most helpful
Sarah at Rugeley was brilliant and most helpful
She left no stone unturned to find the ideal flight for my needs Being elderly my thought processes are not as sharp.
Thanks Sarah for your patience. I feel confident that all will go well on my holiday
Anthony Brian
25 July 2026
Reply from Hays Travel - Rugeley
Mr Brian it was a pleasure to assist you once again with your travel plans, Our aim is always to have the most minimal impact on customers. We will see you soon, Thank you for taking the time to review my service. Kind rEgards
Sarah
Reply from Hays Travel - Rugeley
George,
Thank you for your 5 star review!
Kind Regards
Hays Travel Rugeley
A caring travel agent
Professional, speedy and reliable advice. A really pleasant experience in booking a holiday. Customer focused.
19 July 2026
Reply from Hays Travel - Rugeley
Steven,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had such a pleasant experience and found our advice professional, speedy, and reliable. We appreciate your kind words.
Kind Regards
Hays Travel Rugeley
Beth was professional
Beth was professional, helpful & friendly & found the short break holiday we were looking for
12 July 2026
Reply from Hays Travel - Rugeley
Hi Sara,
Thank you so much for your wonderful review! We appreciate your kind words.
Kind Regards
Hays Travel Rugeley
Very pleasant member of staff took time…
Very pleasant member of staff took time to fully explain and advise on what we requested for our cruise
17 July 2026
Reply from Hays Travel - Rugeley
Mr John Gallen,
Thank you for your wonderful review! We are so pleased to hear that a member of our team was able to fully explain and advise you on your cruise.
Kind Regards
Hays Travel Rugeley
Always good to go in to Hays Travel
Always good to go in to Hays Travel. Operative very knowledgeable and helpful. Would not go anywhere else.
16 July 2026
Reply from Hays Travel - Rugeley
MrsCynthiaAbbott,
Thank you for your wonderful review! We truly appreciate your loyalty.
Kind Regards
Hays Travel Rugeley
A nice welcome.adviser who listened to…
A nice welcome.adviser who listened to us.found exactly what we asked for.deal done
15 July 2026
Reply from Hays Travel - Rugeley
Sheila Marston,
Thank you for your wonderful review! We're so pleased to hear that our adviser listened to your needs and found exactly what you were looking for. We appreciate your kind words!
Kind Regards
Hays Travel Rugeley
Reply from Hays Travel - Rugeley
Thankyou for your lovely comments, we really appreciate it. Kind Regards Michelle :-)
Excellent service and knowledge
Excellent service and knowledge. Great prices. Very friendly and helpful staff. Michelle was so helpful and guided us through with ease. Would not go anywhere else to book a holiday!!!
4 July 2026
Reply from Hays Travel - Rugeley
Thankyou Lisa for your kind words, always a pleasure booking your holidays and we always have a laugh. Kindest Regards Michelle :-)
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