Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recomme... See more
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We recently booked another holiday through Hays Runcorn and to be honest we wouldn't go anywhere else, the staff are amazing, they're so helpful and friendly while still being professional and nothing... See more
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Jasmine was really friendly, helpful and answered all questions myself and my friend had when booking our short break to Lisbon. She checked the distance hotel was from main part of the city, sorted t... See more
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All our holidays are booked through Hays Travel. Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal. We have received help... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom
- 01928 237605
4.9
Excellent
799 reviews
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I had a fantastic service from hays…
I had a fantastic service from hays travel in Runcorn, we always use hays travel either in Runcorn or widnes and we always receive excellent service, the staff are always polite and efficient and can't do enough for you, we would book with anyone else.
7 July 2026
Looking forward to our first break.
First. Class Service, could not have been bettered.
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady was very helpful and explained…
The lady was very helpful and explained everything clearly
7 August 2026
Reply from Hays Travel - Runcorn
Margaret jones,
Thank you so much for your fantastic 5-star review! We are so pleased to hear that our team member Jess was helpful and provided clear explanations.
Kind Regards
Hays Travel
the best travel agent ever
i could pay cash which was great for us, because we are not very computer litarate, also they will get the tickets and boarding passes which i wasent sure how to do,she put down everything that i wanted, and told me what to do at the airports, a lovely girl, very helpful, i know young people can do this easy but for the older people it is such a help, will use again
8 August 2026
Reply from Hays Travel - Runcorn
It's wonderful to hear that we could make the booking process so easy and stress-free for you! We're always happy to help with all the details, especially with things like tickets and boarding passes. We look forward to assisting you again in the future.
Kind Regards
Hays Travel Runcorn
Reply from Hays Travel - Runcorn
Thank you so much for your review we really appreciate it :)
Yes we were very satisfied with the…
Yes we were very satisfied with the young lady who dealt with us. She was from the Chester branch. She took a lot of time finding suitable accommodation to help with my husbands needs.
Thank you very much for your help x
4 August 2026
Reply from Hays Travel - Runcorn
Margaret Wood,
Thank you so much for your wonderful feedback! We are so pleased to hear that your experience was so positive and that our colleague was able to find suitable accommodation for your husband's needs. We appreciate your kind words.
Kind Regards
Hays Travel Runcorn
Easy to book very approachable all…
Easy to book very approachable all questions answered
4 August 2026
Reply from Hays Travel - Runcorn
Louise,
Thank you so much for taking the time to leave this wonderful review. We are delighted to hear that you found the booking process easy and that all your questions were answered.
Kind Regards
Hays Travel
Abbey was very helpful in booking our…
Abbey was very helpful in booking our cruise very patient with us overall great job well done would highly recommend to friends and family
2 August 2026
Reply from Hays Travel - Runcorn
Robert,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such a positive experience with our team and that you would highly recommend us to your friends and family.
Kind Regards
Hays Travel
Very friendly helpful staff
Very friendly helpful staff. Hayley was very helpful with our initial search for holidays and recommended a lovely hotel. We didn’t book right away and When we got home we looked atthe holiday recommended and found we could book it cheaper ourselves, so we rang and spoke to Jessica who advised us you could do a price match. We returned to the branch about 30 mins before closing and Jessica could not have been more helpful and friendly if she has tried needless to say we booked with the price match as promised. Excellent staff in Runcorn branch, never had any problems in the past
30 July 2026
Reply from Hays Travel - Runcorn
Maureen,
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience with our team. It's great to know that our colleagues were so helpful and that we could match the price for your holiday. We appreciate your continued loyalty!
Kind Regards
Hays Travel
Reply from Hays Travel - Runcorn
Keith,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, knowledgeable, and met all your needs.
Fabulous service as always.
29 July 2026
Reply from Hays Travel - Runcorn
Heather,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such fabulous service from us. We truly appreciate your continued support.
Very good service as always
Very good service as always. Jess worked hard to find suitable dates and rooms at our preferred hotel. Paperwork followed quickly as promised.
21 July 2026
Reply from Hays Travel - Runcorn
J. Bubb,
Thank you for your wonderful feedback! We are so pleased to hear that our team worked hard to find suitable options and provided prompt service.
Kind Regards
Hays Travel
Runcorn branch
Runcorn branch. Went in to book a city break. So easy and everything done quickly and easily. Office was clean and comfortable. Love the app very easy to use. Would recommend Hays for booking a holiday
21 July 2026
Reply from Hays Travel - Runcorn
Helen,
Thank you for your wonderful review! We are so pleased to hear that booking your city break was quick and easy, and that you found our office clean and comfortable. We appreciate your recommendation!
Kind Regards
Hays Travel
Thanks Abbey…
Abbey was very helpful and patient in helping me to book a cruise, I had a lot of questions but she was very knowledgeable and gave great advice , tailoring it to suit my individual needs, I'm sure I will be back for my next one.
17 July 2026
Reply from Hays Travel - Runcorn
Thank you ver much for your lovely review! You was a great laugh :)
They where very helpful got things done…
They where very helpful got things done for us took any worry of us
8 July 2026
Reply from Hays Travel - Runcorn
mabel kinch,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to help and take away any worries for you.
Kind Regards
Hays Travel
Jessica was really helpful with my…
Jessica was really helpful with my enquiries. Took the time to search for what we wanted
Amazing service
15 July 2026
Reply from Hays Travel - Runcorn
Claire Daly,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was amazing and that our team took the time to find what you wanted.
Kind Regards
Hays Travel
Very friendly staff
Very friendly staff, efficient . Got us the holiday that we wanted . Would and do recommend hayes travel definitely
14 July 2026
Reply from Hays Travel - Runcorn
Delyth Maddock,
Thank you for taking the time to leave us such a wonderful review! We are so pleased we could help you find the perfect holiday and that you would recommend us.
Kind Regards
Hays Travel
Reply from Hays Travel - Runcorn
Norman,
Thank you for your wonderful review! We are so pleased to hear that you consistently receive great service from our staff. We appreciate your kind words!
Kind Regards
Hays Travel
Always have amazing service
Always have amazing service very rarely any issues but if there are any they are sorted quickly and efficiently
12 July 2026
Reply from Hays Travel - Runcorn
Marie Bradshaw,
Thank you for your wonderful feedback! We're so pleased to hear that you consistently receive amazing service and that any issues are resolved quickly and efficiently. We truly appreciate your kind words.
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