We have booked a number of holidays with Hays Travel Runcorn and found all the staff very helpful. Leanne was very helpful on are recent holiday booking and Hayley has helped us on many visits. Than... See more
Company replied
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Jasmine was really friendly, helpful and answered all questions myself and my friend had when booking our short break to Lisbon. She checked the distance hotel was from main part of the city, sorted t... See more
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Jessica at Runcorn Hays Travels has been amazing, so helpful & nothing was too much trouble for her. She organised everything for us including printing off all our tickets etc. would absolutely use ag... See more
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All our holidays are booked through Hays Travel. Jess contacted us after we enquired about a holiday before Christmas, she knew exactly what we wanted and got us a great deal. We have received help... See more
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Company details
- #21 of 202 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #6 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #10 of 95 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 Forest Walk Shopping City, WA7 2EU, Runcorn, United Kingdom
- 01928 237605
4.9
Excellent
777 reviews
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Your staff always make me smile and…
Your staff always make me smile and nothing gives in till they find the right holiday
30 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Abby was very helpful and managed to…
Abby was very helpful and managed to book flights for my party of 4 very quickly and efficiently
30 June 2026
Reply from Hays Travel - Runcorn
Thankyou for this lovely review!
Really helpful staff
Really helpful staff. Looked up several options to get us the best deal
20 June 2026
Reply from Hays Travel - Runcorn
Thankyou for this lovely review!
Easily booked and Grace was helpful and…
Easily booked and Grace was helpful and a lot about resort we are going too.
25 June 2026
Reply from Hays Travel - Runcorn
Thankyou for this lovely review!
Reply from Hays Travel - Runcorn
Thankyou for this lovely review!
We have booked a number of holidays…
We have booked a number of holidays with Hays Travel Runcorn and found all the staff very helpful.
Leanne was very helpful on are recent holiday booking and Hayley has helped us on many visits.
Thank you all for your help.
18 June 2026
Reply from Hays Travel - Runcorn
Michael,
We are so pleased to hear you consistently enjoy booking your holidays with us. We appreciate your kind words about our helpful staff and thank you for your feedback.
Always happy to ensure they find the…
Always happy to ensure they find the best holiday for you staff so friendly and lovely
18 June 2026
Reply from Hays Travel - Runcorn
Thankyou so much for this lovely review!
Reply from Hays Travel - Runcorn
Jacqueline Roberts,
We are so pleased we could assist with your holiday booking! Thank you.
Excellent agent very helpful and took…
Excellent agent very helpful and took her time offering lots of options. A rarity today she actually listened before offering holiday
11 June 2026
Reply from Hays Travel - Runcorn
Thankyou for this lovely review!
Very helpful assistant
Very helpful assistant. Listened to what we wanted, answered questions clearly. Made the booking process easy.
7 June 2026
Reply from Hays Travel - Runcorn
Carol,
We're so glad our assistant made your booking easy and clear. Thank you for your kind words.
Reply from Hays Travel - Runcorn
Thankyou so much :)
I wouldn't book with anyone else Hayley…
I wouldn't book with anyone else Hayley is my go to when im looking or booking. She is amazing, friendly, helpful and we have a laugh and a chat whilst booking. All the staff are lovely honestly couldn't ask for anything better. 🤩☺️😍
24 May 2026
Reply from Hays Travel - Runcorn
Thankyou for this amazing review!
Very professional staff sorted my…
Very professional staff sorted my booking fast and efficient
22 May 2026
Reply from Hays Travel - Runcorn
Amazing thankyou so much
Reply from Hays Travel - Runcorn
thankyou for this review!
my experience with the staff at Heys…
my experience with the staff at Heys travel in runcorn, ( Jessica) was so lovely and polite, she also ha the time and patience to find me the best deal for what I was looking for, I was very happy with the service and my experience
13 May 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Very quick service
Was seen too as soon as we walked into the store.
We knew what hotel and resort amd date we wanted and Grace was quick to sort out our holiday
11 May 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
Grace has been so helpful in sorting…
Grace has been so helpful in sorting out our holiday from the hotel flights and assisted travel and nothing was to much trouble for her. We really appreciate her help and we couldn't have done it without her.
8 May 2026
Reply from Hays Travel - Runcorn
Thankyou for this review, it is so appreciated!
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