We had a pleasure to be assisted by Nicole ,lovely Lady, very helpful, respectful. Language barrier is not a problem for her. Looks after her customers so it's worth coming back because she always i... See more
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As always, Lisa is very informative!! All the staff are polite and friendly too. We've just been on our very first cruise and enjoyed it so much, we booked another 2 when we came home!!
Company replied
The young lady (Holly ) looked after out needs. We only went in to enquire about a holiday and came out buying a cruise.. The young lady made it a very enjoyable experience.
First impressions really do count... Our Scunthorpe branch has recently undergone a refit, it looks stunning. Myself & my Husband visited yesterday to pay some money off our holiday & to also book... See more
Company replied
Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
91 - 93 High Street, DN15 6LY, Scunthorpe, United Kingdom
- 01724897553
4.9
Excellent
779 reviews
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The young lady (Holly ) looked after…
The young lady (Holly ) looked after out needs. We only went in to enquire about a holiday and came out buying a cruise.. The young lady made it a very enjoyable experience.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A very pleasant experience Just a quick enquiry and was well…
Just a quick enquiry and was well pleased with our reception,spent a bit of time looking for our holiday,and booked there and then as was very pleased with the friendly and professional staff.
6 August 2026
Reply from Hays Travel - Scunthorpe
Thank you for your kind words!
Cruising!!
As always, Lisa is very informative!! All the staff are polite and friendly too. We've just been on our very first cruise and enjoyed it so much, we booked another 2 when we came home!!
29 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your kind words!
Fantastic service
Always go above and beyond to make sure everything is right and nothing is too much trouble
5 August 2026
Reply from Hays Travel - Scunthorpe
Thank you for the kind review!
I have used Hays since they took over…
I have used Hays since they took over the branch in Scunthorpe. The staff are always helpfull.
At one time I was actually at the airport and was advised that special help was not booked for us. I called the branch and the manager sorted it out straight away. It doesn't matter who you speak with they are all helpful. I have just booked my next river cruise with them for 2027 - can't wait.
30 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for the review. It was lovely to see you again! You know where we are if you have any questions ~ Holly :)
Reply from Hays Travel - Scunthorpe
Thank you for your kind words!
Reply from Hays Travel - Scunthorpe
Thanks for your kind review!
Lisa was above and beyond and took all…
Lisa was above and beyond and took all the stress away
29 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your kind words!
Holly was 5 star
Holly was very helpful and made choosing our next holiday very enjoyable. We won’t hesitate to book with Hays Scunthorpe again.
25 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your lovely review. It was a pleasure to book your holiday. Holly
Lisa Metcalfe was very informative and…
Lisa Metcalfe was very informative and helpful . Nothing was too much trouble made the whole process pleasurable she's a fab representative of your business x
26 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your lovely review. It was a pleasure to book your holiday again. Lisa
Nicole was amazing
Nicole was amazing, she took the time to listen to the needs of me and my daughter and found the perfect holiday. I will definitely return to book future holidays
25 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your lovely review. It was a pleasure to book your holiday. Nicole
Verry good service told Nicole what we were looking for and she found an ideal Holliday for us
Verry good service
22 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your lovely review. It was a pleasure to book your holiday. Nicole
Lisa was very friendly and helpful.
Lisa was very friendly and helpful.
We are Pleased we booked a holiday with Lisa's help xxx
21 July 2026
Reply from Hays Travel - Scunthorpe
Thank you for your lovely review. It was a pleasure to book your holiday again. Lisa
The ladies and gents in the Scunthorpe…
The ladies and gents in the Scunthorpe branch are a credit to the outfit
18 July 2026
Reply from Hays Travel - Scunthorpe
thankyou for your review :)
We had a pleasure to be assisted by…
We had a pleasure to be assisted by Nicole ,lovely Lady, very helpful, respectful. Language barrier is not a problem for her. Looks after her customers so it's worth coming back because she always is able to find amazing holiday deals 😉 highly recommend
16 July 2026
Reply from Hays Travel - Scunthorpe
thankyou for your lovely review, it's always a pleasure to book your family :)
Reply from Hays Travel - Scunthorpe
thankyou for your review :)
Sophie was brilliant the booking was…
Sophie was brilliant the booking was straight forward and we were soon sorted and booked
14 July 2026
Good service
The assistant, Sophie, was very warm and friendly and managed a rather complicated booking very efficiently
11 July 2026
Just helpful as usual,we always use hayes travel.
Just helpful as usual. All queries answered or sorted.we always use
2 July 2026
Reply from Hays Travel - Scunthorpe
thankyou for your review :)
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