Fantastic customer service from Amelia . She went above and beyond to sort our family holiday out for 10 people travelling from 2 differant airports. Highly recommend Hays travel Seaham. I woudnt go a... See more
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My wife and I always use your Seaham branch to book our holidays we always get a nice welcome. This time it was Megan who looked after us. as usual made us feel welcome and part of the family Megan so... See more
Company replied
Our daughter saw the holiday advertisement, she in turn copied us in. From walking into the shop to walking out fully booked took less than 15 minutes. The same great helpful friendly service we... See more
Company replied
The friendly welcome you always get from all the staff when you walk into the shop, is really pleasant. The staff remember you, and are genuinely pleased to greet you. Sienna, who booked our holida... See more
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56 Church Street, SR7 7HF, Seaham, United Kingdom
- 0191 5813459
5.0
Excellent
1k reviews
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Fantastic customer service from Amelia…
Fantastic customer service from Amelia . She went above and beyond to sort our family holiday out for 10 people travelling from 2 differant airports. Highly recommend Hays travel Seaham. I woudnt go anywhere else to book a holiday.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sharon was very helpful as always
Sharon was very helpful as always. Would recommend everyone to go to Hays at Seaham.
28 July 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your support! Thanks :)
Reply from Hays Travel - Seaham
Thank you for your kind review, we really appreciate your support! Thanks Megan :)
My wife and I always use your Seaham…
My wife and I always use your Seaham branch to book our holidays we always get a nice welcome. This time it was Megan who looked after us. as usual made us feel welcome and part of the family Megan sorted us a cruise at a great price we left the shop a happy couple. It doesn't matter which member of staff we get it's totally professional from start to finish.
19 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, we really appreciate your continued support! It is always a pleasure to help :)
Many Thanks
Hays Travel Seaham
Attention to detail
9 April 2026
Reply from Hays Travel - Seaham
Thank you for this 5* review was my pleasure to help you. Holly :)
Best place to book your holiday
The friendly welcome you always get from all the staff when you walk into the shop, is really pleasant. The staff remember you, and are genuinely pleased to greet you.
Sienna, who booked our holiday was excellent. She sorted everything out in a very professional way. Everything was explained to us, nothing too much trouble.
17 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your kind review- it was a pleasure to help you as always thank you for your loyalty, always great to see you both. See you again soon ! :D
Our daughter saw the holiday…
Our daughter saw the holiday advertisement, she in turn copied us in.
From walking into the shop to walking out fully booked took less than 15 minutes.
The same great helpful friendly service we always get from the girls at seaham branch.
Top team, great service and they always go the extra mile.
I recommend the seaham branch to everyone.
24 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your kind review - it was a pleasure to help as always thank you for your loyalty, alwasy great to see you both. See you again soon! :)
Great service
I always book my holidays with the Seaham branch. The ladies are super helpful, polite and very knowledgeable. Thank you to Alex who booked my holiday in literally 10 minutes of calling. As always, great service.
19 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your kind review, it was my pleasure in booking your fab holiday!! Alex :)
Reply from Hays Travel - Seaham
Thank you so much for your kind review - it was a pleasure to help. Hopefully see you again soon! :)
first class service as usual got what…
first class service as usual got what we asked for ,we will be back. Thank you so much.
11 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review it is greatly appreciated! I hope you have an amazing holiday!
Thanks again,
Megan 🏖️
Holly was very patient and took time to…
Holly was very patient and took time to find the right cruise. Coffee and tea supplied were nearly as good
16 July 2026
Reply from Hays Travel - Seaham
Thank you for you kind review! Always a pleasure to see you both, thank you for being so loyal to Hays Seaham. Thank you Holly :)
Sienna was Very friendly and helpful holiday…
Very friendly and helpful holiday sorted thank you
9 July 2026
Reply from Hays Travel - Seaham
Thank you for your kind review, it was a pleasure to help as always :) Thanks Sienna
Swift, professional help and advice.
Alex was a super star and dealt with our enquiry in a swift and professional manner.
Her recommendations and suggestions were excellent and we booked our trip.
We're so excited for our holiday at Christmas!
16 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, it was a pleasure to help book your fabulous holiday! Thanks Alex :)
Always excellent customer service all…
Always excellent customer service all the staff are very helpful.
13 July 2026
Reply from Hays Travel - Seaham
Thank you for your kind review. We really appreciate your continued support! Thanks Alex
Usual high standards…
I knew what I would like and everything was provided.
Sienna was very helpful and professional and patient.
It's always a pleasure going into Hays in Seaham and this was same again
13 July 2026
Reply from Hays Travel - Seaham
Thank you for your kind review. We really appreciate your continued support! Thanks Sienna
Holiday to greece
Really nice staff freindly and proffesional answered all my questions and really helpful
12 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! It was a pleasure to book your holiday!
Thank you, Alex :)
Always happy to help efficient and…
Always happy to help efficient and friendly great to deal with
11 July 2026
Reply from Hays Travel - Seaham
Thank you so much for your lovely review! As always, its an absolute pleasure to help
Thanks - Holly :)
Alex was very helpful and friendly
Alex was very helpful, informative and friendly when booking my holiday.
9 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review, it was a pleasure to book your amazing holiday! Alex :)
Easily explained about holiday and very…
Easily explained about holiday and very happy with all questions answered
1 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review! Glad we could help. Looking forward to seeing you again soon! :)
Sharon was so helpful and her knowledge…
Sharon was so helpful and her knowledge around cruise holidays was amazing it’s our first cruise and she covered everything brilliant service as allways.
5 July 2026
Reply from Hays Travel - Seaham
Thank you for your lovely review. We are so pleased to hear that Sharon was helpful and knowledgeable, especially for your first cruise !
Kind Regards
Hays Travel Seaham
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