I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... See more
Company replied
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Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more
Company replied
Sue made the whole booking experience very pleasant. She worked to ensure that the chosen cruise was suitable in terms of timings, options and cost. Her fantastic product knowledge, patience and sen... See more
Company replied
Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom
- 01749574032
4.9
Excellent
542 reviews
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Found exactly what I asked for
Sophie helped me find a holiday incorporating everything I asked for and did it very quickly for me
19 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I contacted the Shepton Mallet branch…excellent customer service from Liam
I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process and experience great.
Looking forward to our holiday in October. Thank you Liam.
15 August 2026
Reply from Hays Travel - Shepton Mallet
Thankyou so much for the kind review! I look forward to helping you with your future holiday plans! - Liam
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
Went to travel agents because I don't…
Went to travel agents because I don't do online. Liam a lovely lad found us a lovely holiday. That meet all our needs. Looking forward to it. Not the first time with Hays. Will be staying with them.
6 August 2026
Reply from Hays Travel - Shepton Mallet
Thankyou so much for the kind words, look forward to seeing you soon! - Liam
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holiday's, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, Mary
Staff helpful and easy to book
Staff were very helpful and explained everything perfectly. They book in advance and can do weekly/monthly payments which are very good. Easy experience
2 August 2026
Reply from Hays Travel - Shepton Mallet
Many thanks for your 5* review, I'm so pleased we were able to get this wonderful holiday booked for you, Leticia
Letica was really helpful
Letica was really helpful, she gave me a variety of options for my holiday and made sure I was getting the best deal.
8 August 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Leticia
Excellent service by Mary as always,
Excellent service by Mary as always,
Staff always friendly and very helpful.
7 August 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
Reply from Hays Travel - Shepton Mallet
Thank you for the five star review! It was lovely booking your holiday, I am sure you will have a great time - Sophie
Mary was excellent
Mary was excellent. She is very organised and knowledgeable. A very nice lady.
4 August 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Mary
Sophie in Shepton Mallet branch has…
Sophie in Shepton Mallet branch has always been helpful in booking our holidays.
Thank you 😊
21 July 2026
Reply from Hays Travel - Shepton Mallet
Thank you for the lovely comments! It is always a pleasure to book your holidays and to meet you instore - Sophie
Great helpful service
24 July 2026
Reply from Hays Travel - Shepton Mallet
Thank you for the Five star review! It was lovely to book your holiday - Sophie
Always helpful and always find great…
Always helpful and always find great holidays staff excellent
24 July 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your lovely review, it is always pleasure booking your holidays - Sophie
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 star review, it's always a pleasure to book your holiday- Leticia🙂
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Mary
We had an idea of what we wanted and…
We had an idea of what we wanted and your staff provided good feed back plus other good alternatives
11 July 2026
Reply from Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, Sophie
Very helpful and informative making the…
Very helpful and informative making the booking process quick and easy.
9 July 2026
Reply from Hays Travel - Shepton Mallet
Thankyou so much for the kind words, it was a pleasure to help! - Liam
Reply from Hays Travel - Shepton Mallet
Thank you for your 5 star review, it was lovely to meet you both and I am sure you will have a brilliant time! Sue
I love our local Hays travel
I love our local Hays travel. The staff our fabulous, so helpful, very friendly, and easy to talk to.
Regards
Suzie
14 July 2026
Reply from Hays Travel - Shepton Mallet
Thankyou for the lovely review Suzie! It was a pleasure to get your next holiday confirmed! - Liam
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