Hays Travel - Shepton MalletReviews 

512
TrustScore 5 out of 5

4.9

27 High Street, BA4 5AQ Shepton Mallet, GB


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Rated 5 out of 5 stars

Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... See more

Rated 5 out of 5 stars

Me and my friend didn't no what we was doing but the guy that help us was very helpful, new what we was doing he explained it so we understood , he very good at his job. He went through all a... See more

Company replied

Rated 5 out of 5 stars

Mary, is a very kind and helpful lady who helped us book our October trip, she explained the price of the holiday, seats and airport parking, always a pleasure to see her. Thanks Mary.

Company replied

Rated 5 out of 5 stars

We were very pleased with the professionism of Sophie and Mary for making our booking as easy as possible. Nothing was to much trouble and Hays always make you feel special 😁 we have always used thi... See more

Company replied


Company details

  1. #22 of 202 best companies in Travel agent
  2. #8 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #6 of 33 best companies in Cultural tours provider
  5. #4 of 32 best companies in Currency exchange service
  6. #10 of 95 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 27 High Street, BA4 5AQ, Shepton Mallet, United Kingdom

  • 01749574032

4.9

Excellent

TrustScore 5 out of 5

512 reviews

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4.9

All reviews

(512)

118,304 reviews in the last 12 months

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Rated 5 out of 5 stars

Mary has really got to know us

Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight times, length of flight, small hotel, all inclusive and adults only and transfer times-Mary goes through every detail and we’re always pleased with the outcome of our visit… and our holiday is booked by the time we leave!! Excellent!!

5 July 2026
Rated 5 out of 5 stars

Me and my friend didn't no what we…

Me and my friend didn't no what we was doing but the guy that help us was very helpful, new what we was doing he explained it so we understood , he very good at his job.
He went through all are opptions.

24 June 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, I'm so happy we were able to find your holiday and am sure you will have a lovely time, Liam

Rated 5 out of 5 stars

Helpful staff

23 June 2026
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Reply from Hays Travel - Shepton Mallet

Thank you for your kind review, its always a pleasure to see you and book your holidays.

From Liam and the rest of the team at Shepton

Rated 5 out of 5 stars

The staff in shepton mallet branch are…

The staff in shepton mallet branch are always very helpful sophie was very helpful i will always use this branch very good thank you

23 June 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for the lovely review, it is always a pleasure to book your holidays with your son - Sophie :)

Rated 5 out of 5 stars

Excellent service as always from Mary…

Excellent service as always from Mary Freestone. She knows what we want from a cruise and goes the extra mile to make sure we get it.

14 June 2026
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Reply from Hays Travel - Shepton Mallet

Thank you for your lovely review, it is always a pleasure to see you and book your holidays, I'm sure you will have a lovely time, Mary

Rated 5 out of 5 stars

Mary

Mary, is a very kind and helpful lady who helped us book our October trip, she explained the price of the holiday, seats and airport parking, always a pleasure to see her. Thanks Mary.

21 June 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary

Rated 5 out of 5 stars

Thailand 70th birthday celebration

We were very pleased with the professionism of Sophie and Mary for making our booking as easy as possible.
Nothing was to much trouble and Hays always make you feel special 😁 we have always used this Hays location and we will continue to do so,highly recommend

20 June 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you so much for the lovely review. I am so happy we were able to arrange such a special holiday for your birthday. - Sophie

Rated 5 out of 5 stars

Excellent customer service from Sophie.

Excellent customer service from Sophie.
Always book our holidays through Hays at Shepton now

10 June 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for the lovely feedback. It is always a pleasure to book your holidays - Sophie

Rated 5 out of 5 stars

Liam was able too book me the exact…

Liam was able too book me the exact holiday I wanted, although he could only price match he added in some airport fast track passes. It was done very quickly over the phone.

21 May 2026
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Reply from Hays Travel - Shepton Mallet

Thankyou so much for the lovely 5* Review! It was a pleasure helping you secure your holiday! Liam

Rated 5 out of 5 stars

First class service

Very good as normal from Mary all staff always very helpful

22 May 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it's always a pleasure to see you and book your holidays, Mary

Rated 5 out of 5 stars

Booked the cruise we wanted.

Booked the cruise we wanted.
Helpful with choosing the right cabin.
Very knowledgeable about the cruise and ship we are going on and Mary gave us some very helpful tips when we are on the ship and where to eat that isn't so busy.

26 May 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thank you for your 5* review, it was a pleasure booking your cruise, I'm sure you will have a lovely time, Sue & Mary

Rated 5 out of 5 stars

Great customer service

Great customer service. Leticia was amazing. Very helpful.

24 May 2026
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Reply from Hays Travel - Shepton Mallet

Thankyou for the lovely review. It was a pleasure booking your holiday! Leticia

Rated 5 out of 5 stars

First time using Hays

Mary at Shepton Mallet was excelent. Very helpful.

16 May 2026
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Reply from Hays Travel - Shepton Mallet

Thank your for your 5* review, it was lovely meeting you and booking your holiday, Mary

Rated 5 out of 5 stars

Staff are always so friendly & helpful…

Staff are always so friendly & helpful taking the stress out of booking a holiday

13 May 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thankyou for the lovely review - it was a pleasure booking your holiday, see you soon! - Liam

Rated 5 out of 5 stars

Absolutely amazing service from Liam

Absolutely amazing service from the assistant manager Liam, I called on the off chance of booking a very last minute holiday and he had me booked in and checked me in for my flights very quickly and efficiently, He even gave me some ideas of things to do locally once I arrive. Will definitely use Hays travel Shepton Mallet for my future holiday bookings

30 April 2026
Hays Travel - Shepton Mallet logo

Reply from Hays Travel - Shepton Mallet

Thankyou for your lovely review - I hope you have a brilliant time away! - Liam

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