Made welcome, very friendly and helpful staff, Megan (shildon branch) went through various options for our holiday and came up with the best deal within our budget.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've got booked my holidays and got currency for over 30 years at the Shildon Hays travel branch Always a delight My first time meeting Sian and lovely, friendly and professional lady expla... See more
Company replied
It was very easy to pick a holiday and be advised of what the holiday entails Jade from shildon hays travel was brilliant she put me at ease
Company replied
The service with Megan from Shildon travel agent was absolutely smooth and very helpful answer all my questions make me feel happy
Company replied
Company details
- #22 of 198 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 94 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Church Street, DL4 1DT, Shildon, United Kingdom
- 01388 777000
5.0
Excellent
827 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made welcome
Made welcome, very friendly and helpful staff, Megan (shildon branch) went through various options for our holiday and came up with the best deal within our budget.
10 July 2026
Reply from Hays Travel - Shildon
This is lovely to hear, thankyou so much for booking with us again :)
Thanks Megan :)
It was very easy to pick a holiday and…
It was very easy to pick a holiday and be advised of what the holiday entails
Jade from shildon hays travel was brilliant she put me at ease
9 July 2026
Reply from Hays Travel - Shildon
Thank you so much for leaving this lovely review! It was lovely having you in store and getting you all booked to go away!
Very friendly and helpfull
10 July 2026
Reply from Hays Travel - Shildon
Thankyou so much for your lovely feedback, Thanks Megan :)
The service with Megan from Shildon…
The service with Megan from Shildon travel agent was absolutely smooth and very helpful answer all my questions make me feel happy
1 July 2026
Reply from Hays Travel - Shildon
Hi George,
Thank you very much for this review im really glad you felt the process was nice and smooth for you, thats why we are here :)
Hope your looking forward to your holiday !!
Thanks, Megan :)
Reply from Hays Travel - Shildon
Thank you so much for you review and choosing to book with us!
Reply from Hays Travel - Shildon
Lovely to hear, I am so glad we got your trip sorted for you :)
Thanks Sian
Friendly helpful staff as always…
Friendly helpful staff as always nothing is to much trouble
1 July 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review Janice we always appreciate you coming in to see us :)
helpful and knowledgeable
Sian was very helpful and knowledgeable of our holiday location.
She helped us choose a place and flight times that met our needs, and took the stress of booking away.
30 June 2026
Reply from Hays Travel - Shildon
Thankyou so much for booking your holiday with myself, its always a pleasure booking them for you - I hope you both have a lovely time :)
Thanks Sian :)
Reply from Hays Travel - Shildon
Thank you so much for your lovely review Lisa, I'm really glad we got your next Magical Holiday sorted for you ! and of course a relaxation holiday aswell. :)
Thanks, Megan
Reply from Hays Travel - Shildon
Thank you for your kind review, im glad we got your next holiday sorted out for you! We hope you have an amazing time :)
Thanks, Megan
Considerate approach
Considerate approach, insightful and knowledgable. Made the process effortless.
26 June 2026
Reply from Hays Travel - Shildon
Thank you so much for booking with myself, it was a pleasure to get this sorted for you and your family & I hope that you enjoy the relaxing time away.
Kind regards
Sian :)
Reply from Hays Travel - Shildon
Thankyou for booking with us, we hope that you have a fab time away :)
Kind regards
Sian :)
All the staff at Hays Shildon are so…
All the staff at Hays Shildon are so kind and helpful
24 June 2026
Reply from Hays Travel - Shildon
Thankyou for always booking your holidays with us at Hays Travel :)
Thanks Sian :)
Iben was brilliant help with our…
Iben was brilliant help with our booking, she answered all my questions and there was loads as i was booking for 5 people! Took the time to go through everything and find exactly what we wanted for our holiday to Rhodes. Top customer service!
21 June 2026
Reply from Hays Travel - Shildon
Hi Shelby, thank you so much for your lovely review! It was an absolute pleasure to book this for you and I hope you all have a fantastic time!
Iben :)
Always get a fivestar service.Thanks to…
Always get a fivestar service.Thanks to Megan for helping us with our holiday.very helpful and knowledgeable.wont go anywhere else to book our holidays
19 June 2026
Reply from Hays Travel - Shildon
This is lovely to hear, thankyou so much for booking your holiday with me, I really do appreciate it :) Thanks Megan
Excellent service as always buy all the…
Excellent service as always buy all the staff who look after our every need
18 June 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely review Pamela, we hope you have a fantastic holiday :)
Kind Reguards, Megan :)
Lovely staff member Sian was very…
Lovely staff member Sian was very knowledgable , did not rush us explained everything took time to ring someone else to help with the cruise .
17 June 2026
Reply from Hays Travel - Shildon
Thank you for your lovely review! It was an absolute pleasure getting this booked for you.
Sian :)
Booked exactly what I wanted
Booked exactly what I wanted
Quickly and efficiently
Definitely book again
6 June 2026
Reply from Hays Travel - Shildon
Thank you for taking the time to leave us a review and for your great comments they are much appreciated!!
Owen
Sian was very helpful
Sian was very helpful, friendly and catered to all needs when arranging the holiday for our large group booking. Nothing was too much bother and the turnaround with quotes and additional information etc was amazing. Thank you.
5 June 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely review, Your feedback and wonderful comments are much appreciated!! I will make sure to pass these along to Sian
Owen :)
Sian land was fantastic a real credit…
Sian land was fantastic a real credit to your team and overall business. She went above and beyond to find me to best price and location for my holiday next year. Very professional yet warm and natural. It’s about 12 years since I used a travel agent and I will be back. Thank you so much!
10 June 2026
Reply from Hays Travel - Shildon
Thank you so much for your lovely review, Your feedback and wonderful comments are much appreciated!! I will make sure to pass these along to Sian
Owen :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.