Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Can't thank Hay,s travel enough. Especially Bethany who delt with my booking ,to collecting boarding pass, Nothing is to much trouble when sorting my needs, due to me having a hidden disabilit... See more
Company replied
Steven and Savannah were both very professional and helpful. They gave great advice as to what to expect and where would be the best cabins especially as I am a first time cruiser
Company replied
Have used Hays travel before, the team are always helpful and friendly, and would recommend booking in person, online isn’t always the cheapest. Our agent Zoe price matched to an online holiday onc... See more
Company replied
agent steven so helpful and having been on many cruises so knowlegable , nothing seem to much trouble and we will be booking again ,this is first time to
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
91 Above Bar Street, SO14 7FG, Southampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't thank Hay,s travel enough.
Especially Bethany who delt with my booking ,to collecting boarding pass,
Nothing is to much trouble when sorting my needs, due to me having a hidden disability,
Care was taken to listen to my requirements and sort all the questions asked.
As to finding a Holiday its easy, no stress of searching, every thing I wanted or seeking was considered.
Came out happy with another wonderful trip booked , and believe me I dont make it easy, wanted to seek information on a few choices.
But never a problem, Hays always strive to find you ,your perfect break.
Thank you yet again .

Reply from Hays Travel - Southampton
Bethany is always pleasant to deal with. Very helpful
(Southampton Branch)

Reply from Hays Travel - Southampton
Steven and Savannah were both very professional and helpful. They gave great advice as to what to expect and where would be the best cabins especially as I am a first time cruiser

Reply from Hays Travel - Southampton
All our questions were answered and were offered a good value holiday.

Reply from Hays Travel - Southampton
All of the Staff are so helpful. This time we had Stephen helping us find a holiday.

Reply from Hays Travel - Southampton
Savannah done a great job in finding me return flights for Alicante and went out of her way to help

Reply from Hays Travel - Southampton
All staff very helpful and answered all questions. Glad we chose to book through Hay's.

Reply from Hays Travel - Southampton
agent steven so helpful and having been on many cruises so knowlegable , nothing seem to much trouble and we will be booking again ,this is first time to

Reply from Hays Travel - Southampton
very friendly and helpful young lady on the desk.

Reply from Hays Travel - Southampton
Bethany was very good and very helpful she took us all through the booking process and explained everything to us as this was the first time that we have book a cruise she was good thank you Bethany.

Reply from Hays Travel - Southampton
Spoke to Stephen about a new cruise adventure with a different cruise line that he had done Stephen was very knowledgeable about it , it sounded so good so we booked a cruise , can always trust Stephen 😁 and the rest of the hays staff

Reply from Hays Travel - Southampton
Have used Hays travel before, the team are always helpful and friendly, and would recommend booking in person, online isn’t always the cheapest.
Our agent Zoe price matched to an online holiday once cleared with a manager, which meant it cancelled out the additional costs of transfer’s , luggage and adding breakfast’s to our holiday, plus it’s so nice to get that personal service, Zoe was polite and super efficient, another great experience
Many thanks 🙏🏻
Nicole

Reply from Hays Travel - Southampton
Perfect personable rep Savannah very helpful and willing to listen.
Made booking easy.

Reply from Hays Travel - Southampton
I never give 5 stars because there’s always room for improvement. But I will say the staff were friendly helpful polite and obliging. I haven’t used a travel agent for 15 years , I will say I will recommend the Above Bar Branch in Southampton

Reply from Hays Travel - Southampton
Seamless process for booking my holiday. Friendly and knowledgeable staff Highly recommended

Reply from Hays Travel - Southampton

Reply from Hays Travel - Southampton

Reply from Hays Travel - Southampton
Staff are always helpful and happy . The shop very clean and tidy . Staff always smart. Nothing to much trouble .

Reply from Hays Travel - Southampton
Very helpful and welcoming, was able to give us everything we were looking for our upcoming holiday,

Reply from Hays Travel - Southampton
I love Hays
I book all my holidays with them, as I know I will get excellent service. All the staff are so professional and friendly 😊

Reply from Hays Travel - Southampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.