Laura in the Southbourne branch was so very helpful, she didn’t push us or try to persuade us to buy something we didn’t want. She found the information we wanted and showed us a couple of options.... See more
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The wonderful staff at our local Hays Travel in Southbourne always take time and effort to get you the holiday you dreamed of. From checking locations, selecting the right hotels to suit needs and ens... See more
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Friendly helpful advice Didn't mine how long it took to find something last minute for us on a specific date and got us all sorted to somewhere we have to been before!
Company replied
Went to Hays Travel on a Saturday afternoon to enquire about a river cruise. Was greeted well, and given full and various information, especally as was enquiring about rail travel, not air. Quick r... See more
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Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Southbourne Grove, BH6 3RA, Southbourne, United Kingdom
- 01202 417700
4.9
Excellent
475 reviews
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Laura in the Southbourne branch was so…excellent service in sout
Laura in the Southbourne branch was so very helpful, she didn’t push us or try to persuade us to buy something we didn’t want. She found the information we wanted and showed us a couple of options. All in all a very good experience
1 August 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful feedback! I am so pleased to hear that your experience was so positive and that you found the information you needed. I appreciate your kind words.
Kind Regards
Laura - Hays Travel Southbourne
Chrys was extremely helpful in choosing…
Chrys was extremely helpful in choosing the right holiday for us
7 August 2026
Reply from Hays Travel - Southbourne
Thank you so much for your wonderful feedback! We truly appreciate your kind words.
Chrys was very helpful and alterntive…
Chrys was very helpful and alterntive transport transfer was found as we could not go by ferry
5 August 2026
Reply from Hays Travel - Southbourne
We are so pleased to hear that our team was able to assist you in finding alternative transport when the ferry was unavailable. We always strive to provide helpful service.
Kind Regards
Hays Travel Southbourne
Excellent helpful staff…
Friendly helpful advice Didn't mine how long it took to find something last minute for us on a specific date and got us all sorted to somewhere we have to been before!
4 August 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful feedback! We are so pleased we could assist you in finding the perfect last-minute trip. We're delighted you're all sorted for your next trip!
Kind Regards
Hays Travel Southbourne
Great service as usual
25 July 2026
Reply from Hays Travel - Southbourne
Robert Churchlow,
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive great service from us, and we truly appreciate your kind words.
Kind Regards
Hays Travel Southbourne
The personal relationship I have built…
I always use Hays Travel Southbourne as the personal relationship I have built with long standing staff such as Chrys and Jade makes the whole booking process such a positive experience as they understand my travel requirements and advise accordingly giving me confidence in my travel choices..
30 July 2026
Reply from Hays Travel - Southbourne
Sue,
Thank you so much for taking the time to leave a review. It is always a pleasure to help you with you travel arrangements, and friends and family. We do appreciate it and lovely to have got to know you so well after all these years.
Chrys, Jade, Laura & Amy
Hays Travel Southbourne
Just wanted to get away for a week…
Just wanted to get away for a week (Spain) got in touch with hays travel and spoke to a Chrystalla 27th July 26 gave her some details of the sort of holiday I would like left this with her 28th chrystalla got back in touch she found me a holiday,perfect all booked up for 28th aug 26 wahay can’t thank her enough massive thanks alan 👍anyone out there thinking about booking a holiday go to hays travel brilliant
29 July 2026
Reply from Hays Travel - Southbourne
Alan temple,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's fantastic to know that our colleague provided excellent service and found you the perfect holiday. We truly appreciate your kind words and look forward to helping you with your next adventure!
Kind Regards
Jade, Laura, Chrys & Amy
Experience with Hays Travel was good…
Experience with Hays Travel was good and positive. Laura, travel assistant was very helpful and efficient. Recommend.
24 July 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful feedback! We are so pleased to hear that your experience was positive and that our travel assistant was helpful and efficient. We appreciate your recommendation.
Efficient servise at Hays
Kind, friendly, efficient service at Hays Travel, Southbourne. Thank you!
22 July 2026
Reply from Hays Travel - Southbourne
Thank you so much for your wonderful feedback! We are delighted to hear that you experienced kind, friendly, and efficient service at our Southbourne branch. We truly appreciate your kind words.
Both Jade and Chrys were infinitely…
Both Jade and Chrys were infinitely patient with us providing innumerable quotes before we eventually made up our mind!
14 July 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful feedback! We are so pleased to hear that our team was patient and helpful while you made your decision.
The wonderful staff at our local Hays…
The wonderful staff at our local Hays Travel in Southbourne always take time and effort to get you the holiday you dreamed of. From checking locations, selecting the right hotels to suit needs and ensuring you will be happy with the holiday choice. Even when we have had an issue once on arrival they were superb at liaising with the hotel to resolve the issue swiftly. We have been coming to Hays for 10 years and have never been disappointed. Looking forward to our next adventure!
5 July 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently helps you find your dream holidays and provides excellent support, even when issues arise. We truly appreciate your loyalty over the past 10 years and look forward to helping you with many more adventures!
Very helpfull and polite and went threw…
Very helpfull and polite and went threw everything.
9 July 2026
Reply from Hays Travel - Southbourne
Treena Butterworth,
Thank you for your wonderful feedback! We're so pleased to hear that you found our service helpful and that everything was thoroughly explained to you. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Southampton
Reply from Hays Travel - Southbourne
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and helpful, and that we were able to assist you efficiently.
Friendly efficient service
Friendly efficient service. All questions regarding cruise booking answered & some extra useful details added.
30 June 2026
Reply from Hays Travel - Southbourne
Ann,
Thank you for your wonderful feedback! We're so pleased to hear that our friendly and efficient service made your cruise booking experience easy and informative.
Kind Regards
Hays Travel
Booking for 2 nights in hotel following a Sicily tour.
The agent I who handled my booking, Chrystalla in Southbourne, was excellent. Chrys was very helpful, friendly and efficient. However, problems with the tour operator, Vista. meant that it took 4 hrs to have our booking confirmed. I was in the office for 2 hours and then on the phone at home intermittently for another 2 hours. We were given incorrect information several times but ended up with our original booking so much of my time was wasted.
28 June 2026
Reply from Hays Travel - Southbourne
Hi Suzanne, Thank you for taking the time to give feedback with your experience with our office . We are sorry it took so long to get all confirmed, it does not normally take this amount of time. It appears that Vista were having some trouble with their hotel suppliers to get the post hotel stay booked, and eventually with help from a team leader did manage to get all sorted and for original requirements. Thank you for your patience that day.
Jade, Chrys, Laura & Amy
Hays Travel Southbourne
Always a very good experience very good…
Always a very good experience very good staff plus rang me back next day to sort out a problem I would recommend them
23 June 2026
Reply from Hays Travel - Southbourne
Thank you for your wonderful review! We are so pleased to hear about your positive experience and recommendation.
Reply from Hays Travel - Southbourne
Thank you for taking the time to send your comments over. We appreciate your kind words.
Very high standard of service always…
Very high standard of service always appreciated. Thank you Laura and Crystalla
12 June 2026
Reply from Hays Travel - Southbourne
We truly appreciate your kind words. We are so glad we could provide excellent service.
Super Helpful Service
Chrys could not have been more helpful. I have ADHD and Autism so booking a holiday is an extremely difficult experience but Chrys was so empathetic and understanding throughout it took away any stress or worry I had. Excellent knowledge of the locations we were considering and helpful suggestions about the accommodation. I wouldn’t think twice about booking with them again!
12 June 2026
Reply from Hays Travel - Southbourne
We are so pleased to hear we could make your holiday booking a stress-free experience. Thank you for your kind words!
Reply from Hays Travel - Southbourne
Barry,
We are so glad you had such a positive experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
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