I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
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See what reviewers are saying
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more
Company replied
What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more
Company replied
We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
457 reviews
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Reply from Hays Travel - Sutton
Thank you so much for taking time to send a positive review. You are a very valued customer and we look forward to seeing you again soon.
Kind Regards,
Mandy
Friendly staff
Friendly staff, double checkikng information and responding to any queries i had quickly and efficiently.
15 August 2026
Reply from Hays Travel - Sutton
Thank you for your positive feedback.
It was my pleasure, we are always happy to help.
Kind Regards,
Natasha
I was treated with respect and time was…
I was treated with respect and time was given for me to make my choices
15 August 2026
Reply from Hays Travel - Sutton
Thank you Susan for your positive feedback. It is always a pleasure.
See you again soon!
Kind regards,
Mandy
Would never use Hayes travel sutton…
Would never use Hayes travel sutton again. One of the member of staff there would not admit he was wrong and they all took his side especially with the mistakes he made.. They should also make the staff aware how to deal with people with disabilities.. And also you can not speak to someone higher i.e Dame Irene Hayes
12 May 2026
Unprompted review
Reply from Hays Travel - Sutton
Dear Mrs Clarke,
We appreciate this may not be the outcome you were hoping for. As our internal complaints procedure has now been concluded, should you remain dissatisfied, you may wish to refer the matter to ABTA – The Travel Association. As ABTA members, we participate in their independent dispute resolution scheme, which is approved by the Chartered Trading Standards Institute and designed to provide a fair and impartial review.
Kind Regards
Hays Travel Sutton
Wonderful helpful friendly staff
Wonderful helpful friendly staff helped me to find what I was looking for .
Many thanks to Holly at Sutton branch
11 August 2026
Reply from Hays Travel - Sutton
Hi Helen,
Thank you so much for your lovely and kind review and choosing to use Hays Travel Sutton. We hope you have an amazing time on your holiday.
Thanks
Holly
Holly was very helpful and patient.she…
Holly was very helpful and patient.she spent time trying to get us everything we asked for.
11 August 2026
Reply from Hays Travel - Sutton
Hi Helen,
Thank you so much for your kind review and choosing to book with us. All of us here hope you have a wonderful time.
Thanks
Holly
Good experience as always
It's always a pleasure to visit Hays Travel and see Mandy.
She never fails to deliver our dream holiday got a luxury holiday booked for June 2027.
She is always so helpful.
We always leave with a smile on
our faces.
8 August 2026
Reply from Hays Travel - Sutton
Hi Debbie, Thank you for your kind words and review.
Its always a pleasure to see you both and help with your holiday plans. This hotel looks absolutely stunning, I am sure you will both have a lovely time.
See you again soon,
Kindest regards to you both, Mandy
Excellent customer service
Dean was extremely helpful with great knowledge.
Nothing was too much trouble.
The whole team were lovely.
Highly recommend to book with
1 August 2026
Reply from Hays Travel - Sutton
Thank you Lynne for your kind review and for booking with us. Kind regards Dean :)
I am always treated so well & made…
I am always treated so well & made welcome. I feel like a VIP.
This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials, this was the weekend which further complicated a booking. But Hays to the rescue. Not only were return tickets,travel money secured but a hotel near to the church too.
A big THANK YOU Hayes, you turned a panic into calm & saddness into comfort.
1 August 2026
Reply from Hays Travel - Sutton
Thank you so much for your review Gloria I am glad we could get it all sorted it all for you :)
Good at there jobs
22 July 2026
Reply from Hays Travel - Sutton
Thank you for your review Mr Wollen and thanks for booking with us.:)
Mandy was so helpful
Mandy was so helpful, she put together a package holiday for all our needs. She also compared the prices for me.
2 August 2026
Reply from Hays Travel - Sutton
Thank you for booking with us and for your lovely review - Mandy :)
Staff member Dean was positive and very…
Staff member Dean was positive and very helpful.
2 August 2026
Reply from Hays Travel - Sutton
Thank you so much for your great review and for booking with us - Dean :)
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us - Mandy :)
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking your holiday with us. :)
As always exceptional service from the…
As always exceptional service from the team at Sutton :)
19 July 2026
Reply from Hays Travel - Sutton
Thank you for booking your holiday with us and for your kind review -:)
Seen by Mandy first class service
Seen by Mandy first class service . Staff are always so helpful and you never feel rushed would highly recommend.
27 July 2026
Reply from Hays Travel - Sutton
Thank you so much for booking your holiday with us and for your lovely review. :)
A great experience in dealing with…
A great experience in dealing with Caitlin who made sure everything was smooth and also the advice she gave in ragard to additional information.
Highly recommended
25 July 2026
Reply from Hays Travel - Sutton
Hi Richard, I hope you have a lovely time in Tenerife ! I look forward to seeing you soon - Thanks, Caitlin :)
Caitlin
Caitlin, who dealt with me, was courteous,helpful , extremely competent and frankly outstanding. She understood what I was looking for and put together an excellent package.
22 July 2026
Reply from Hays Travel - Sutton
Hi Duncan, Thank you for your lovely review - I hope you have a lovely time on your trip and Ill see you closer to your departure date - All the best, Caitlin
The sales representative was very easy…
The sales representative was very easy to talk to and get along with. Mr Dean was very friendly and helpful with my holiday booking process.
22 July 2026
Reply from Hays Travel - Sutton
Thank you for your very kind review and for booking with us - Dean :)
Caitlin at Sutton was very helpful and…
Caitlin at Sutton was very helpful and thoughtful to our needs. Gave excellent advice. Then found the perfect resort near where our family live. We were very impressed and would use Hays in Sutton agasin.
20 July 2026
Reply from Hays Travel - Sutton
Thank you so much for your great review and for booking with us - Caitlin :)
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