Hays Travel - Sutton Reviews 430

Every thing was fine until I went to exchange my Canadian dollars when I spoke to the assistant manager at Sutton he told me the exchange rate I would get would be 1.76 can. which i agreed took him at his word but when I returned I found I had been given a rate of 1.67 can and had paid £3.95 for the honour .I feel the ass.manager lied to me I was also not informed the maximum I could exchange was 500 can .I await you response.

Natasha book my holiday, she went through everything with me in detail all explained clearly. Well knowledged about holiday
Happy

She was very helpful

Natasha at your Sutton branch made it such a pleasant experience. She couldn't have been more helpful if she tried. She took us through every option available and discussed insurance, excursions, accommodation before cruise too.

Thank you we will be back again!

The representative was extremely polite , helpful and honest - she made booking a last minute holiday for my sister and seem like a pleasure

Very efficient service with clear information.

Mandy was brilliant, trying every option when our choice was unavailable.

Natasha was very friendly &helpful, and was happy to explore all our different holday options.
Hve used Hays Travel Agency before and would happily use them again.

This lady Caitlin in the Sutton store was 100% on the ball , she was with me for about an hour and was very professional and clean speaking and got me the best hoilday, I will definitely be back there again to book a another trip when I come back from this one in July .You should be proud to have a great person working for your company

Friendly staff very helpful it was quick & easy to book holiday did not have to wait long all done in a giffy .very pleased with service.

I could not physically get to the office so dealt with Hays Travel via phone only and found the experience efficient and without stress - they eliminated my concern about not being able to sit across from an agent and am very grateful for their help and understanding and acting upon my requests efficiently.

Having explained what I was looking for Luke went online to see what he could find. There were 2 options I liked and he was happy to flick from one to the other whilst also looking at other options.
My c/c wasn't accepted due to restrictions I'd forgotten to change but he was quite happy for me to take the time to amend my c/c restrictions and pay in full ( which was what I wanted to do).

Very happy with the customer service we recieved dean wasexcellant

What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together.
We have now booked a very exciting trip to Nashville then onto Mephis and ending in New Orleons.
Amazing choices on hotels and trips along the way.
The whole planning / booking process couldnt have been easier with absolutely no rush or pressure.
We felt completely in control with every querie answered with confidence and Karen made the whole process super easy and stress free.
Highly recommend a visit to Hays to plan or book your dream trip away.

It is my second time booking with Hays Travel and I’m extremely happy with the service. Caitlin has booked both holidays for me. I wanted a quick getaway with my children now they are all older to enjoy it as well as one of them would’ve finished their GCSE’s. So Caitlin for me a last minute break at a reasonable price I’m so excited. She was very patient and attentive to my needs as I will need special assistance and a specific seat. I will definitely be booking again with her.
She’s brilliant 🤩 thanks again.

The lady that we saw couldn't of been more helpful she was brilliant we came away really happy and are now looking forward to our holiday

Had the best experience with booking our USA trip with Natasha. We got a great price when booking and Natasha went above and beyond to help with all the tweaks we needed. Thank you! :)

Dean was very helpful with my booking sorted everything out. As an older person he treated with respect.

The gentleman was professional and attentive