I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... See more
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We have booked with Hays Travel the last few years, can not fault them always very knowledgeable helpful and kind. Feel very confident and comfortable booking with them. We will definitely continue us... See more
Company replied
Calvin did the initial enquiry & was very patient with me as I knew I wanted to go to Amsterdam but wasn’t sure of location. He used his personal experience to advise me & give me lots of options. H... See more
Company replied
Georgie was extremely helpful in booking our next trip to India. Very happy with her professionalism she made sure we knew about everything required for our trip. We usually book our holidays on line... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 The Border Telford Town Centre, TF3 4AE, Telford, United Kingdom
- 01952 303378
4.8
Excellent
662 reviews
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I am continually treated professionally…
I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two members of staff to another office let me know, so that I can follow them and continue to have their specialist skills. The other members of staff in the office are just as professional. But they do not shine as much as Calvin & Elyse.
22 July 2026
Reply from Hays Travel - Telford
Thank you so much for your lovely review.
I'm so pleased to hear that we've inspired you to keep working through your bucket list and exploring new destinations.
Your loyalty and continued trust in Calvin and me is something we never take for granted, and your comment about wanting to follow us if we ever moved offices really made me smile!
It's always a pleasure catching up and discussing your next adventure.
Thank you as well for recognising the rest of the team – they'll be delighted to know their professionalism has been noticed too.
I look forward to helping you tick off many more destinations from that bucket list in the years ahead!
Best wishes,
Elyse
Elyse and the team were really helpful…
Elyse and the team were really helpful and patient. They were really friendly and kind and made the experience really great.
25 July 2026
Reply from Hays Travel - Telford
Thankyou for your kind review we hope you have the best holiday! :) -Elyse
Reply from Hays Travel - Telford
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive experience.
Kind Regards
Hays Travel
The young woman who dealt with us was…
The young woman who dealt with us was really brilliant in everything she done
26 July 2026
Reply from Hays Travel - Telford
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided you with such brilliant service.
Kind Regards
Hays Travel
Reply from Hays Travel - Telford
Thank you for your kind words! We are so happy to hear that we were able to help you book your holiday. We appreciate your feedback!
Hays Travel Telford
Very informative and helpful and made…
Very informative and helpful and made my booking really easy. First time I’ve used hays travel and it certainly won’t be the last.
Excellent service
18 July 2026
Reply from Hays Travel - Telford
Thank you so much, it was lovely speaking with you and I hope you have the most amazing time in Italy - Laura
Pleasantgentlmanhelpful
16 July 2026
Reply from Hays Travel - Telford
Thankyou very much for your review
It was very helpful and the young man…
It was very helpful and the young man who did the booking for us thank you
5 July 2026
Reply from Hays Travel - Telford
Hi Patricia,
Thank you so much for your kind review! I'm really pleased I could help with your booking. I hope you have a wonderful holiday, and I look forward to helping you again in the future.
~ Calv
Thank you Laura for helping us to book…
Thank you Laura for helping us to book another holiday with Hays Travel!! great that we found out about the excursions you can assist with on the cruise we have booked 🤩
9 July 2026
Reply from Hays Travel - Telford
Jean, you are always more than welcome, It is always a pleasure seeing you both - Laura
The young lady was polite and friendly…
The young lady was polite and friendly and she was very good at her job
8 July 2026
Reply from Hays Travel - Telford
Thank you for leaving such lovely feedback, I genuinely appreciate it - Elyse
Reply from Hays Travel - Telford
Thankyou for your kind review :)
Repeat booking
We had just returned from a holiday at this resort and wanted to book a repeat visit next year. Travel Consultant was familiar with the area and was able to offer suggestions for our next visit and was very helpful throughout the booking.
1 July 2026
Reply from Hays Travel - Telford
Hi Alan,
Thank you for your lovely review! I'm so pleased I could help you book your return visit and offer a few ideas for next time. I'm sure you'll have another fantastic holiday, and I look forward to helping you again in the future.
~ Calv
We have booked with Hays Travel the…
We have booked with Hays Travel the last few years, can not fault them always very knowledgeable helpful and kind. Feel very confident and comfortable booking with them. We will definitely continue using them in the future. A big thank you to all the amazing staff at the Telford Town Centre branch.
26 June 2026
Reply from Hays Travel - Telford
Thank you for such lovely feedback, we really appreciate your kind words - Natasha
we found the whole experience very good…
we found the whole experience very good and helpful,
2 July 2026
Reply from Hays Travel - Telford
Thank you for taking the time to leave a review, I really appreciate it, and I hope that I can be of assistance again in the future - Calv
Reply from Hays Travel - Telford
Hi Kim,
Thanks for the review! It really means a lot to know you choose Hays Telford time and time again and we look forward to helping you plan many more fantastic holidays in the future!
~ Calv
Very happy
Very polite and knowledgeable, went very smoothly, done a fantastic job, very happy with her service!
21 June 2026
Reply from Hays Travel - Telford
Thank you for your lovely comment, it was a pleasure to get something booked for you :)
Hays Travel Telford
Great customer service from Elyse
Great customer service from Elyse. Nothing was too much trouble. The whole process of finding and booking our cruise was so easy.
28 June 2026
Reply from Hays Travel - Telford
We're so glad we made your cruise booking easy and hassle-free. Thank you for your wonderful feedback!
Cruise booking
Natasha was really helpful with our cruise booking. Very knowledgeable and made the process easy.
28 June 2026
Reply from Hays Travel - Telford
We're so glad we could make your cruise booking easy and stress-free. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service from an extremely…
Excellent service from an extremely nice and competent member of staff (Elyse)
24 June 2026
Reply from Hays Travel - Telford
P Ferguson,
We are so pleased to hear you received excellent service from our team. Thank you for your kind words!
Kind Regards
Hays Travel
Superb attention.
Calvin at Telford, was VERY helpful all through our deliberations and booking .
He obtained specific information I required, to address the disabled assistance I require at the airport and hotel.
24 June 2026
Reply from Hays Travel - Telford
Thank you so much for your kind review. It was a pleasure helping you with your holiday plans and making sure everything was in place for your assistance requirements. I hope you have a fantastic time exploring the Swiss Alps!
~ Calv
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