Hays Travel - The Forge Reviews 

As I have said before First class service,Nothing was a problem,All available options was explained. Rebecca was on top form as expected,in fact all the ladies at the Forge are brilliant. I visit every Sunday for a good chat an a great laugh (an Discuss business) All the ladies at the Forge are fantastic a great asset to Hays Travel

We had a fantastic experience with Louise at the Parkhead Forge branch. She took the time to go through everything with us thoroughly and made sure all our questions were answered. Nothing was ever too much trouble, and her friendly, professional approach made the whole process easy and stress-free.

Excellent customer service from start to finish. We would definitely return and would happily book with Louise again in the future. Highly recommended!

Thank you, Louise! 😊

Elaine was extremely helpful, answered any relevant questions and certainly knew her job.

Excellent service sales lady was very helpful

Val took time to ask us what wanted, got us the best price and saved us money. Val was also very knowledgeable about the area we were going too.

Very nice staff no pressure to book lady called Elaine served us very nice and took her time to get us what we wanted definitely book here again

I'm happy with the service I got thanks

Elaine from glasgow forge branch was excellent to deal with.
Profesional,informative,caring to our needs.
Great asset to there company

Good service and interaction very helpful and informative

Tina was amazing as always at helping me find my perfect holiday.

Felt so good that how well everything was explained felt that rebecca treated us with utmost respect she was so excited about about our holiday aswe were without trying to sell something just to get some sort of bonus she was certainly as excited as we were

The staff are always very helpful especially Valerie

I was told one price pp on the phone and when I received the confirmation email the price had increased, I realised then that the sales person (Abi) did not did not give me the total price when asking if I was paying full price or deposit. I tried calling multiple times and sent an email with no response. I finally got an answer the next morning after calling a few more times with it just ringing out and was given the run around about people speaking to me (who didn't) and someone calling me back (which never happened) I was then told the price i was given on the phone was never available. If I wasn't lied to and just told the apprentice made i mistake I would have went ahead with the holiday but the attitude of the manager (Tina) on the phone was disappointing so the only option was to cancel and never use the forge again

The staff are so friendly and helpful go above and beyond all the time 10/10

Very helpful

The booking process was straight forward for us, Val was very helpful and answered all our questions. She explained everything to us as she was booking and gave us tips for when we are on holiday too.

The agent who I first spoke to, Elaine, was knowledgeable, professional and efficient in dealing with my enquiry about a proposed trip to Rome. She endeavoured to find the 'right' hotel regarding location, facilities, and reviews to ensure we had a choice and were not simply fobbed off with the first two ' package deal' hotels that appeared ( as is the case with other travel Agencies)! She didn't try to pressure when i told her I'd need to discuss the choices with my travelling companion.

When returning next day to book the holiday, Elaine was on her day off, so her colleague Rebecca completed the booking. She too, was efficient and professional in finalising the booking, boarding passes etc.
The only problem encountered was the fact we required a Twin Room instead of a standard Double. It would only have taken a short email to request this after we had booked and paid, but Rebecca informed us that the hotel would get confirmation only a week before our arrival, therefore we would have to take what was available!. I checked the Hotel Website myself and there were TWIN rooms available on our dates, therefore, It would have been helpful if the agent was 'allowed' to email the hotel to reserve one of the available Twin rooms for us , given that we had paid there and then for the entire holiday.

Overall, Hays Travel were efficient, professional and made the booking process a virtually seamless part of the holiday process. We will definitely be return customers thanks to the high standard of service at the Parkhead Forge branch. Thank you, D. Deeney

Very good and helpful

Great customer service, friendly, polite, very helpful and helped us greatly.