Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I hav... See more
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Very cheery staff that put you at ease no sales gimmick just honest staff that know there job especially Elaine and val very helpful picking your holiday no pressure to buy Wonderful
Company replied
I called on Sunday 5th july making an enquiry and the girl I dealt with was fantastic and listened to what I wanted and sorted it then went in on Monday 6th July and made the booking. Staff In the Par... See more
Company replied
I had previously booked a holiday to tenerife for 2027. I went to Pekos in Rhodes last month and fell in love with it. I went into hays and asked if I could transfer my holiday next year to rhodes aga... See more
Company details
- #21 of 203 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 96 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1k reviews
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Val was very helpful and went out of…
Val was very helpful and went out of her way to get flights that suited me
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Elaine was very helpful and took her…very helpful staff
Elaine was very helpful and took her time to find best price and options for my flights
9 July 2026
Reply from Hays Travel - The Forge
Hi James thank you for your excellent review for Elaine, much appreciated and you feedback will be passed on
Friendly staff
I called on Sunday 5th july making an enquiry and the girl I dealt with was fantastic and listened to what I wanted and sorted it then went in on Monday 6th July and made the booking. Staff In the Parkhead Forge branch are fantastic
6 July 2026
Reply from Hays Travel - The Forge
Gerard Malone,
Thank you for your wonderful feedback! We're so pleased to hear that our team provided such fantastic service and made your booking experience so smooth. We appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - The Forge
Susan,
We're so pleased to hear that our team was able to assist you in booking your two city breaks. Thank you for sharing your positive experience!
Kind Regards
Hays Travel Hastings
Very helpful
Very cheery staff that put you at ease no sales gimmick just honest staff that know there job especially Elaine and val very helpful picking your holiday no pressure to buy
Wonderful
28 June 2026
Reply from Hays Travel - The Forge
Alan,
Thank you for your wonderful feedback! We are so pleased to hear that our staff, especially Elaine and Val, made your holiday selection an easy and enjoyable experience. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Myself and my wife were looking for our…
Myself and my wife were looking for our first holiday in two years. As we had a great experience with Hays before we decided to return. We were taken immediately by Elaine, ca travel advisor who I have to say was incredibly helpful. Elaine was patient enough to go through several different destinations and hotels to suit our needs and budget. We left after booking a holiday and we felt we had been looked after. I wish all travel companies were as efficient as hays and all staff were as professional and friendly as Elaine.
5 July 2026
Reply from Hays Travel - The Forge
Kevin McAllister,
Thank you for your wonderful feedback! We are so pleased to hear that our travel advisor provided such helpful and professional service, making your holiday booking experience a positive one. We hope you have a fantastic holiday!
Kind Regards
Hays Travel Hastings
I had previously booked a holiday to…
I had previously booked a holiday to tenerife for 2027. I went to Pekos in Rhodes last month and fell in love with it. I went into hays and asked if I could transfer my holiday next year to rhodes again . Louise who dealt with us was fantastic and we managed to get a great deal for May 2027. She was very professional and explained everything to us and was also very freindky and helpful. Thankyou very much for a great experience
30 June 2026
The girl was Louise and was very…
The girl was Louise and was very helpful and she got us a great deal so I was very happy with that and we have always booked with hays travel as the are always good
1 July 2026
Staff are the best really helpful been…
Staff are the best really helpful been booking for years with HaysTravel xty
24 June 2026
The holiday I was looking for was Done…
The holiday I was looking for was Done Quick and easy can't fault the staff Where Very good 😊
1 July 2026
Good interaction and new what I wanted…
Good interaction and new what I wanted best time and best deal. Brilliant staff always happy and very knowledgeable
21 June 2026
Ideal outcome.
Very happy with the sevice provided by louise. Listens to our requirements and found and booked just what we wanted.
20 June 2026
Good choice... again!
Good choice, great service, good people, and concerned to achieve great value!
16 June 2026
Louise made booking our holiday to…
Louise made booking our holiday to antalya effortless as all the staff @hays the forge do
25 June 2026
Reply from Hays Travel - The Forge
Hi James, thank you for the lovely comments and review, I shall pass this onto Louise :)
Elaine was a great help this was our…
Elaine was a great help this was our first time booking this way and would definitely do it again
24 June 2026
The staff at the Forge are first class…
The staff at the Forge are first class nothing is a problem a they are very helpful in explaining all aspects of what l am looking for. I also would like to thank Caledonian travel for allowing me to have my preferred seat because of my medical condition
22 June 2026
Travel agent
Travel agent Katrina was very helpful and patient with us. And attended to all our needs.
20 June 2026
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