We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into Hays travel as booking our holiday to Austria or Italy was proving problematic on line. We were served by an apprentice who was very thorough, professional and friendly. We managed to boo... See more
Always book my holidays at Thirsk branch paul vicky and all the staff very welcoming and friendly. Vicky went above and beyond to accommodate our needs booking 2 holidays . Definitely recommend bookin... See more
Gabrielle at Hays Travel Thirsk was very friendly and efficiently helpful. Smoothly took me through all the ins and outs of booking and made it all happen in minutes.
Company replied
Company details
- #21 of 201 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
85 Market Place, YO7 1ET, Thirsk, United Kingdom
- 01845 523206
4.9
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle free, pleasant holiday booking experience
We went into Hays travel as booking our holiday to Austria or Italy was proving problematic on line. We were served by an apprentice who was very thorough, professional and friendly. We managed to book the holiday we required in Northern Italy, and he did all the complicated on line/ telephone enquiries with the holiday and airline provider while we were there. The branch manager was also there offering helpful advice to him if required.
25 July 2026
Excellent service
Always book my holidays at Thirsk branch paul vicky and all the staff very welcoming and friendly. Vicky went above and beyond to accommodate our needs booking 2 holidays . Definitely recommend booking your holidays at Thirsk branch. 😎
26 July 2026
From start to finish it was easy
From start to finish it was easy. Vicky was really helpful.
16 July 2026
We enquired about cruises having never…
We enquired about cruises having never done this before and Vicky gave us several options to consider. With 3 or 4 different types of cruises at different costs and locations, this satisfied our needs and we went away to consider. A week later we returned to book a cruise to celebrate our 25th Wedding anniversary and are now looking forward to a week in the Fjords. Great service as usual and time given to explain and meet our needs. Many thanks
18 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
11 out of 10 for efficiency with a smile.
Gabrielle at Hays Travel Thirsk was very friendly and efficiently helpful.
Smoothly took me through all the ins and outs of booking and made it all happen in minutes.
23 July 2026
Reply from Hays Travel - Thirsk
Hi Michael, thank you so much for your wonderful review! It was lovely to meet you, and I'm so pleased to hear you had such a positive experience. I'm glad I could make the booking process smooth and straightforward for you.
Every time we go into hays it’s all…
Every time we go into hays it’s all ways a good experience.staff are great
22 July 2026
Reply from Hays Travel - Thirsk
Thank you so much for your lovely review, it was great to see you again!
Vicky is always really helpful when…
Vicky is always really helpful when booking holidays she is my go to when I need any help with anything holiday related excellent service 😀👍
22 July 2026
Reply from Hays Travel - Thirsk
Thank you so much for your lovely review!
Reply from Hays Travel - Thirsk
Thank you for your kind review, we hope you have a lovely time!
Reply from Hays Travel - Thirsk
Thank you for your kind review, we are always here to help.
The travel rep was friendly
The travel rep was friendly, helpful and professional. Great service
12 July 2026
Reply from Hays Travel - Thirsk
Thank you for your kind words! We're so pleased to hear you received friendly, helpful, and professional service. We look forward to helping you again soon!
1st class Service by the staff at Thirsk
11 July 2026
Reply from Hays Travel - Thirsk
Thank you for your lovely review! We're delighted to hear you received great service from our Thirsk team. We look forward to seeing you again soon!
Ruben at the thirsk branch sorted me…
Ruben at the thirsk branch sorted me out a very good deal on a holiday
23 June 2026
Reply from Hays Travel - Thirsk
Hello Mr Stapylton,
We're so glad Ruben could help you find a great holiday deal. We appreciate your kind words!
Kind Regards
Hays Travel Thirsk
Tried to book a cruise with celebrity…
Tried to book a cruise with celebrity but couldn’t get it sorted hays at thirsk went above and beyond to book and sort it all out for 9 people
20 June 2026
Reply from Hays Travel - Thirsk
Hello Heidi,
We're so glad Vicky could successfully arrange your cruise for nine people. We appreciate you sharing your positive experience!
Kind Regards
Hays Travel
Reply from Hays Travel - Thirsk
Hello Mr Haley,
We are so glad you always enjoy your experience with us. Thank you for your kind words.
Kind Regards
Hays Travel Thirsk
Excellent customer care as always
I booked my holiday through Hays Travel in Thirsk. As always customer care was excellent with Vicky. The Thirsk branch is very well managed, and I wouldn’t go anywhere else. All the staff are helpful, and make the booking an easy enjoyable experience.
9 June 2026
Reply from Hays Travel - Thirsk
Kate,
We're so pleased to hear about your excellent experience with our team. Thank you for your kind words; we appreciate your loyalty!
Kind Regards
Hays Travel Thirsk
The team in Hay’s travel are absolutely…
The team in Hay’s travel are absolutely brilliant as always.
21 June 2026
Reply from Hays Travel - Thirsk
Hello Mr Casey,
We appreciate your kind words about our team. We're delighted to know you had a brilliant experience with us.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Angela Lamb,
We are so glad you enjoyed your experience. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Thirsk
Good service by friendly staff.
16 June 2026
Reply from Hays Travel - Thirsk
Clifford Taylor,
We appreciate your kind words. We strive to give the best service for our customers.
Kind Regards
Hays Travel Thirsk
Reply from Hays Travel - Thirsk
Hello Patricia,
Thank you very much for your lovely feedback.
Kind Regards,
Hays Travel Thirsk
Very helpful and polite and booked the…
Very helpful and polite and booked the holiday while we were there and received all the booking information the same day.
13 June 2026
Reply from Hays Travel - Thirsk
Hello Mr, Bramhill,
We're so glad we could assist you efficiently with your holiday booking and provide prompt information.
Kind Regards
Hays Travel Thirsk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.