The adviser I spoke to was kind, patient and knowledgeable. He was very calm, even when I couldn't make up my mind. This made the experience stress-free for me. Thank you!
Company replied
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See what reviewers are saying
We went to Hays Travel, Totnes, to discuss a possible holiday abroad. Danielle was extremely helpful. we had curtain requirements as we wanted a local airport and also a quiet destination. After a sho... See more
Company replied
Russell & Danielle (Totnes Branch) were extremely helpful in helping us to choose our second Cruise with Hays Travel. They went through several options which was really helpful when it came to decidin... See more
Company replied
Love going into HAYS Travel as all of the staff are only too pleased to help find the right holiday. This time I really didn’t want to drive myself to Bristol airport so I was introduced to Titan hol... See more
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 Fore Street, TQ9 5RU, Totnes, United Kingdom
- 01803 865012
4.9
Excellent
227 reviews
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Kind, calm and knowledgeable
The adviser I spoke to was kind, patient and knowledgeable. He was very calm, even when I couldn't make up my mind. This made the experience stress-free for me. Thank you!
21 July 2026
Reply from Hays Travel - Totnes
Kate Hirons,
Thank you for your wonderful feedback! We are so pleased to hear that your experience with us was stress-free and that our team member was able to assist you so effectively. We truly appreciate your kind words.
Kind Regards
Hays Travel Totnes
Good service
Russell is extremely helpful and works very hard to achieve one's expectations.
2 July 2026
Reply from Hays Travel - Totnes
Good Afternoon Philippa
Thank you so much for taking the time to leave me such an amazing review
I hope you have an amazing holiday to the Canary Islands and i cannot wait to hear all about it on your return
Russ :) :)
helpful & efficient with booking…
helpful & efficient with booking airline tickets thankyou
14 June 2026
Reply from Hays Travel - Totnes
Julie,
Thank you for taking the time to leave this wonderful feedback. We are so pleased to hear that we were able to assist you efficiently with your airline tickets.
Kind Regards
Hays Travel
great
Hays Travel provided a great service, finding and booking a trip to France: it was speedy, simple, and came in cheaper than what I could book myself.
Danielle was great - thanks.
I would highly recommend Hays
19 June 2026
Reply from Hays Travel - Totnes
Good Afternoon Graham
Thank you for taking the time to leave us such a great review
We look forward to hearing all about your holiday when you get back
Best Regards
Russ
Hays Travel Totnes
Very helpful to novice travellers
19 June 2026
Reply from Hays Travel - Totnes
MrsElf,
We're glad we could assist you. We appreciate your kind words.
Kind Regards
Hays Travel Totnes
The whole experience.
14 June 2026
Reply from Hays Travel - Totnes
Good Morning
Thankyou for taking the time to leave us such an amazing review.
We are so happy to hear you had such a great experience in store
Best Regards
Russ
Always excellent friendly service…
Always excellent friendly service wouldn’t go anywhere else
7 June 2026
Reply from Hays Travel - Totnes
Mr H And Mrs S Cattell,
We are so pleased to hear you appreciate our friendly service. Thank you for your loyalty!
Kind Regards
Russ and the team
Hays Travel Totnes
Cruise booking
Made to feel at ease and information was provided as requested. The whole process of booking our cruise was easy and informative. Would recommend.
6 June 2026
Reply from Hays Travel - Totnes
Eric Armstrong,
We are so pleased to hear about your positive booking experience. Thank you for your kind words; we appreciate your feedback.
Kind Regards
Russ and the team
Hays Travel Totnes
Very helpful and patient advisors
28 May 2026
Reply from Hays Travel - Totnes
Good Morning Kate,
Thank you for your review. It was a pleasure to book your cruise for you.
Kind regards,
Danielle
Excellent service as usual from Totnes…
Excellent service as usual from Totnes Hays Travel branch.
3 June 2026
Reply from Hays Travel - Totnes
Thank you Andy,
Always a pleasure to book your holidays for you.
Kind regards,
Danielle
Very helpful and informative.
20 May 2026
Reply from Hays Travel - Totnes
Carole,
We are so pleased to hear this. Thank you for your kind words and positive feedback.
Kind Regards
Hays Travel
Helpful &informative advice
Helpful &informative advice. Good communication and follow up.
16 May 2026
Reply from Hays Travel - Totnes
customer,
We appreciate your kind words. We're glad we could assist you.
Kind Regards
Hays Travel Totnes
The staff were extremely helpful
The staff were extremely helpful. Im delighted with the 2 holidays l have booked. I will use Hays again.
30 April 2026
Reply from Hays Travel - Totnes
Susan Murphy,
We're so happy to hear that our staff were helpful and that you are delighted with the holidays you booked .
Best Regards
Russ
Reply from Hays Travel - Totnes
Thank You so much for taking the time to leave us such a great review, We all hope you have an amazing holiday and cannot wait to hear about it when you come home
Danielle and Russell are ever so…
Danielle and Russell are ever so helpful. They understand what we are looking for and offer sensible options.
We don't even consider trying to book directly.
21 April 2026
Reply from Hays Travel - Totnes
We're happy to hear that our team is so helpful and offers great options. We appreciate you choosing us over booking directly and value your feedback!
Kind Regards
Russ and the team
Helpful and knowledgeable staff
19 April 2026
Reply from Hays Travel - Totnes
Caroline,
We appreciate your positive feedback; we're so happy to hear our staff were helpful and knowledgeable.
Kind Regards
Russ and the team
Danielle was very patient and helpful
Danielle was very patient and helpful. She made alterations to our itinerary until we were satisfied with the travel arrangements, hotels and cost.
3 April 2026
Reply from Hays Travel - Totnes
We appreciate your positive feedback. We are so happy to hear that we could assist you in tailoring your travel plans to your satisfaction with patience and care.
Kind Regards
Hays Travel Totnes
Reply from Hays Travel - Totnes
Sandra ,
We appreciate your kind words and are so glad that you found our team helpful and informed.
Kind Regards
Hays Travel Totnes
We always try to book holidays with…
We always try to book holidays with Russell. He is always very knowledgeable and extremely helpful.
31 March 2026
Reply from Hays Travel - Totnes
Mr Bishop,
We appreciate your continued bookings with us. We're so happy to hear that you value the knowledge and support you receive.
Kind Regards
Hays Travel Totnes
Russell was polite and helpful and our…
Russell was polite and helpful and our booking was completed quickly and successful and we look forward to taking our two holidays later in the year.
I just object to being revered to as Ms, I am Mrs (although now sadly a widow).
29 March 2026
Reply from Hays Travel - Totnes
Rhoda,
We appreciate your feedback and are so glad that the booking process was quick and successful. We're sorry for the incorrect title and any offense caused; we will address this. We hope you enjoy your holidays later this year.
Kind regards
Russ
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