Hays Travel - Totton Reviews 

355
TrustScore 5 out of 5

4.9

17 Commercial Road, SO40 3BX Totton, GB


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Rated 5 out of 5 stars

Aimee has booked 2 holidays for me. Last year in New York and this year in Italy and Venice. Nothing is too much trouble and the service and her experience are great. The Totton branch of Hays Travel... See more

Company replied

Rated 5 out of 5 stars

I have been using Hayes travel for many years as they are local to me.The staff there are so helpful and make booking A holiday stress free and I will continue to use them first class .😊👍

Company replied

Rated 5 out of 5 stars

The staff are always friendly and helpful. Ammie always manages to find the perfect holiday and arranges everything from the accommodation, car parking and insurances for us. Cannot thank her enoug... See more

Company replied

Rated 5 out of 5 stars

When popping in on Thursday, to enquire about holidays, Ruby was very helpful and professional and sent me over various options of venues & hotles. We when called in on the Saturday, once again, Rub... See more

Company replied


Company details

  1. #21 of 203 best companies in Travel agent
  2. #7 of 39 best companies in Cruise agency
  3. #9 of 54 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 98 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 17 Commercial Road, SO40 3BX, Totton, United Kingdom

  • 02380984251

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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4.9

All reviews

(355)

116,233 reviews in the last 12 months

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Rated 5 out of 5 stars

Aimee has booked 2 holidays for me

Aimee has booked 2 holidays for me. Last year in New York and this year in Italy and Venice. Nothing is too much trouble and the service and her experience are great. The Totton branch of Hays Travel are friendly and professional

26 July 2026
Hays Travel - Totton logo

Reply from Hays Travel - Totton

Thankyou for the lovely review :)

Rated 5 out of 5 stars

Great service as usuall

Great service as usuall , takes all the stress away by making sure all is booked correctly

22 July 2026
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Reply from Hays Travel - Totton

Thankyou for the lovely review :)

Rated 5 out of 5 stars

Cruise 2026 on Aurora

I have been using Hayes travel for many years as they are local to me.The staff there are so helpful and make booking A holiday stress free and I will continue to use them first class .😊👍

21 July 2026
Hays Travel - Totton logo

Reply from Hays Travel - Totton

Thank you for your lovely review.
Many Thanks
Natasha

Rated 5 out of 5 stars

BALI

Natasha was extremely helpful when booking our Flights to Bali
Would use Hays Travel every time.

24 July 2026
Hays Travel - Totton logo

Reply from Hays Travel - Totton

Thank you for your lovely review

Many Thanks
Natasha

Rated 5 out of 5 stars

I booked a holiday for my son and me…

I booked a holiday for my son and me yesterday at the Totton branch, and I couldn't be happier with the service.

The lady who looked after us was absolutely outstanding. She was friendly, knowledgeable, patient, and took the time to find the right holiday without making us feel rushed. Nothing was too much trouble, and she made the whole booking experience enjoyable from start to finish.

All of the staff in the shop were warm, welcoming, and genuinely kind. It's clear they take pride in providing excellent customer service, and they are a real credit to Hayes Travel.

Thank you all for making our holiday booking such a positive experience. I wouldn't hesitate to recommend the Totton branch to anyone looking for first-class service.

12 July 2026
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Reply from Hays Travel - Totton

Thankyou for your review :)

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, polite and curtious. Very knowledgeable and keen to help in any way from sorting this year holiday and booking next years

3 July 2026
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Reply from Hays Travel - Totton

Thank you for taking the time to write this lovely review :)

Rated 5 out of 5 stars

The staff are always friendly and…

The staff are always friendly and helpful.
Ammie always manages to find the perfect holiday and arranges everything from the accommodation, car parking and insurances for us.
Cannot thank her enough for all of her effort. We've already booked our 2027 holiday with her
She is so friendly, helpful and professional. 5 *

17 June 2026
Hays Travel - Totton logo

Reply from Hays Travel - Totton

Thankyou for your kind review :)

Rated 5 out of 5 stars

Personal touch

Friendly helpful and knowledgeable. Aime took time to really understand what I wanted from a holiday and helped me decide on a destination and a package that really suited what I was looking for

10 June 2026
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Reply from Hays Travel - Totton

Thankyou for your review :)

Rated 5 out of 5 stars

When popping in on Thursday

When popping in on Thursday, to enquire about holidays, Ruby was very helpful and professional and sent me over various options of venues & hotles.
We when called in on the Saturday, once again, Ruby very helpful and we finally decided there and then were we where going to Corfu. Cheers Ruby.

14 June 2026
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Reply from Hays Travel - Totton

Thankyou for your review :)

Rated 5 out of 5 stars

Short break Jersey

Friendly Efficient service when booking a short break in Jersey Agreed to print out all paperwork as we were not good with internet phones etc Thanks Ruby

23 May 2026
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Reply from Hays Travel - Totton

Thankyou for your review :)

Rated 5 out of 5 stars

Having booked through hays travel…

Having booked through hays travel before we knew it would be hassle free. The staff were very helpful and nothing was too much trouble and very efficient. Ruby was our contact and was great to deal with.

21 May 2026
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Reply from Hays Travel - Totton

Thankyou for your review :)

Rated 5 out of 5 stars

I recently Book a Holiday to Malaga (…

I recently Book a Holiday to Malaga ( TORRMELINOS)… I would like to say, the service I received from RUBY IN TOTTON BRANCH, was Excellent. I wish her , MUCH SUCCESS WITHIN YOUR COMPANY. I have been a customer with Hays Travel, for a number of years now. Sometimes Not So Pleased!!! Kind Regards.. Mr Michael j Lawrence.

19 May 2026
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Reply from Hays Travel - Totton

Thankyou for your review :)

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