The knowledge of the staff was 2nd to none, the time Angela spent with us was not rushed she gave us the full experience, helped us choose a quality value for money. Billy her colleague also gave his... See more
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Abby was very helpful. She knew how to help us and was very supportive. A pleasant experience.
Company replied
Abby is a kind helpful lady. Who goes above & beyond to help get the right fit for your holiday
Billy in the Upminster branch was very helpful and patient with us ( our plans were very last minute!) Thank you
Company replied
Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Corbets Tey Road 75, RM14 2AJ, Upminster, England, United Kingdom
- 01708 229777
4.2
Great
7 reviews
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Big birthday celebration
Abby is a kind helpful lady. Who goes above & beyond to help get the right fit for your holiday
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The knowledge of the staff was 2nd to…
The knowledge of the staff was 2nd to none, the time Angela spent with us was not rushed she gave us the full experience, helped us choose a quality value for money. Billy her colleague also gave his time to make sure we left with the best possible holiday. Would recommend them to others.
19 July 2026
Reply from Hays Travel - Upminster
Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that Angela and Billy made such a positive impression. We'll be sure to pass your kind words on to both Angela and Billy. Hays Travel Upminster Team
Abby was very helpful
Abby was very helpful. She knew how to help us and was very supportive. A pleasant experience.
18 July 2026
Reply from Hays Travel - Upminster
Thank you so much for your kind review! We're delighted to hear that Abby was able to help and provide the support you needed. We'll be sure to pass your lovely feedback on to her—it will mean a lot. We're glad you had such a pleasant experience, and we look forward to helping you again in the future! Hays Travel Upminster Team
Reply from Hays Travel - Upminster
Thank you so much for your kind review! We're delighted to hear that you found our service excellent and that our team was helpful throughout. It was a pleasure assisting you, and we're so pleased you had a positive experience. We really appreciate you taking the time to share your feedback, and we hope to help you again with your next trip! - Hays Travel Team Upminster
Convienent location helpfull staff
3 July 2026
Reply from Hays Travel - Upminster
Thank you for your lovely review! We're so pleased to hear that you found our location convenient and our team helpful. Your kind feedback means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to welcoming you again in the future! Hays Travel Team Upminster
Billy in the Upminster branch was very…
Billy in the Upminster branch was very helpful and patient with us ( our plans were very last minute!)
Thank you
8 July 2026
Reply from Hays Travel - Upminster
Thank you so much for your lovely review! We're delighted to hear that Billy at our Upminster branch was so helpful and patient, especially with your last-minute travel plans. We'll be sure to pass your kind words on to him—they'll mean a great deal. Thank you for choosing us, and we hope you have a fantastic trip. We look forward to helping you again in the future! Hays Travel Upminster Team
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