Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly staff, had my holiday booked over the phone and confirmed via email very promptly. Previous to this I communicated with them via Facebook and they responded very quickly
The girl was nice and friendly to talk to and listening to what we needed explained what we didn't understand and told us if there's anything she can help us with it's not a problem
Company replied
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... See more
Company replied
Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, United Kingdom
- 02892290226
4.9
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund within 10 days of them officially cancelling. Was not expecting it to be refunded that quick.
10 April 2026
Very friendly staff
Very friendly staff, had my holiday booked over the phone and confirmed via email very promptly. Previous to this I communicated with them via Facebook and they responded very quickly
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
New York trip…
The girl was nice and friendly to talk to and listening to what we needed explained what we didn't understand and told us if there's anything she can help us with it's not a problem
29 July 2026
Reply from Hays Travel - Victoria Square
Hi Maria,
Thankyou for your lovely feedback :)- Aimee
The staff in this hays travel are…
The staff in this hays travel are second to none thay are so polite and friendly. Also very professional and knowledgeable
25 July 2026
Reply from Hays Travel - Victoria Square
Hi Crawford, Thank you so much for taking the time to leave a review. I really appreciate it - Emily
Reply from Hays Travel - Victoria Square
Thank you so much for the review Deborah :)
Excellent and attentive service.
18 July 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Always great service and great staff
16 June 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Easy booking, great staff
I had messaged on Facebook, Callum from Belfast Vic Sqr contacted me really quickly to arrange a call to book. He was really efficent and friendly, the whole trip was booked in 10 minutes. Would really recommend, it was so straight forward :)
3 July 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback - I hope you have a fab trip!! :) Callum
I dealt with a lady called Amy from…
I dealt with a lady called Amy from Victoria Centre Belfast
She was amazing from start to finish
More than helpful and pleasant and nothing was a problem
I would definitely book again with her top class
30 June 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your trip :D Callum
My time at hays and booking my holiday…
My time at hays and booking my holiday to salou, took a bit of time, but the girl I was working with was amazing. I went into Victoria Mall in Belfast City centre. 'Jessica', was the assistant i was working with, and we had put the wrong date in at 1st, and for a while it seemed that we wouldn't be able to change it. But eventually we got the date put in properly, and she was so helpful and a really nice girl to work with. Thankyou Hays, I had a great experience with you guys..xxx
28 June 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your trip :) - Callum
Reply from Hays Travel - Victoria Square
Thank you very much for the lovely feedback. Enjoy your trip! :)
Emily was a true proffesional.
Emily was a true proffesional.
I am not the smartest tool in the box regarding technology / phones etc but Emily guided me perfectly when receiving txt messages etc regarding my holiday .
10/10 .
18 June 2026
Reply from Hays Travel - Victoria Square
Thank you very much Marie.
Many Thanks Emily :)
Helpful and patient
Oonagh was very helpful and patient in finding me what I wanted from my trip. Nothing was too much bother.
Great customer service.
7 June 2026
Reply from Hays Travel - Victoria Square
Thank you so much for your lovely feedback Karen :) I was delighted to get your trip booked - Oonagh
Jessica has been so helpful organising…
Jessica has been so helpful organising our holiday, especially with us changing from self catering to all inclusive, making bookings under 2 names and 2 cards etc. really quick communication
2 June 2026
Reply from Hays Travel - Victoria Square
Thank you for your lovely feedback for Jessica! We hope you enjoy your holiday :) Callum
Oonagh was very efficient and…
Oonagh was very efficient and knowledgeable.Very nice attitude and easy to talk to.I would certainly return to Hays.
9 June 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback for Oonagh, we hope you have an amazing Holiday :) Callum
Japan triple centre - Callum
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a holiday which is at the very top of my bucket list, JAPAN! Thank you so much Callum, this booking will always have a special place in my heart x
29 May 2026
Reply from Hays Travel - Victoria Square
Thank you for the amazing review! it was a pleasure to book your holiday! I hope you enjoy your dream holiday and I can't wait to hear all about it :) Callum
Great service
Great service. I saw a holiday deal advertised in shop window, and the travel agent Emily provided all the details when I enquired. Really good deal, great service.
5 June 2026
Reply from Hays Travel - Victoria Square
Thank you for the lovely feedback for Emily, We hope you enjoy your holiday :) Callum
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.